M E R Cleaning Reviews (2)
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Address: 17816 River Chase Dr., Dallas, Texas, United States, 75287
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Address: 17816 River Chase Dr., Dallas, Texas, United States, 75287
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Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have always had HD for our local channels so your statement is incorrect. Additionally we have a zero balance because we always pay our bill on time. Further if we have no HD why do we have two HD boxes installed in our home?
Regards,
[redacted]
Mrs. [redacted] called our office this morning and reported that she is not receiving the HD local channels. After further review, this account is not active for those channels. We are not able to issue a credit for a channel for which she is not paying.Attached is the letter being mailed...
to her today explaining this and updating her on her account. With regards to the complaint amount listed, the customer has a zero account balance. I do not know where she is getting this amount. Thank you.