M & G Automotive Group

I do agree to what the company has replied to how ever during the time I was falsely accused of not honoring promissory down payments and sent to a collectorWhich the checks had been written out and left in their office the date of March 5thThey were cashed earlier than the promised dates therefore I was charged with a fee from my banking establishment and I was to drive around to and from Kaneohe to Waipahu where the collection office is to prove the payment was made and then later to get a phone call from the collector saying sorry [redacted] from m&g automotive figured out what happened and for me to disregard the collectionAlso adding when re-contacting the company about the repairs I was told they would fix the problem or I could have a mechanic of my choice fix it and they would reimburse for the repairs by [redacted] but I needed to call back in two weeks because he was booked with other vehicles and suffering from a headache for some time and didn't want to argue with me because he would honor customer satisfactionWell when I returned the call two weeks later as requested he pretended not be the "***" I spoke to saying it was another "***" up until I raised my voice with anger then he acknowledge all of which we discussed priorI'm very disappointed with the way he acted, that was very shady and dishonestHe isn't a man of his word and has waisted a lot of my timeHe did tell me to call back the next day to speak to [redacted] which I did and him and I have been trying to work out a solution which still leaves me to pay for the repairs of the vehicle so farI do have to say [redacted] has been as helpful and honored his words so far to help me as best as he could but overall I'm still left with the burden Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

We were willing to Diagnose and fix her car but she did not showed upWe made several attempt to reach her but she did not call us backA simple Vacuumed leaks or even not tighten a gas cap can result in a check engine light to goes onIf she would dropped her car next day, we would honor our promise at the time and diagnose and fix her car despite of'AS IS" StickerIt is not just fair she come to us after month (She purchased her car on March 5, 2014) to repair her car which she purchase without a Service warrantyWe do not manufactured carsWe are in a business of retailingSince we do not manufacture a car, we do not guarantee the components of a vehicle beside the mileage on the vehicle which we guaranteeShe ougnfher car-"AS IS"­ with no Purchased an Extended WarrantyTherefore, she has no point here.Again, Thank you of the opportunity to allow us to response to this complaint

If she would dropped her car next day, we would honor our promise at the time and diagnose and fix her car despite of'AS IS" StickerIt is not just fair she come to us after month (She purchased her car on March 5, 2014) to repair her car which she purchase without a Service
warrantyWe do not manufactured carsWe are in a business of retailingSince we do not manufacture a car, we do not guarantee the components of a vehicle beside the mileage on the vehicle which we guarantee. She bought her car "AS IS" with no Purchased an Extended WarrantyTherefore, she has no point here and I am afraid we can do anything for her at this timePlease consider this letter as the final answer to your clients complain. Again, Thank you of the opportunity to allow us to response to this complain

was extremely impressed with the salesman's knowledge about the vehicle I was purchasingThey offer me Carfax, days limited warranty(purchased Nissan Altima)USAA was giving me 4.0%APR and the finance manger got me a longer term with 2.99%APRI defiantly recommend this dealership

I do agree to what the company has replied to how ever during the time I was falsely accused of not honoring promissory down payments and sent to a collector. Which the checks had been written out and left in their office the date of March 5th. They were cashed earlier than the promised dates therefore I was charged with a fee from my banking establishment and I was to drive around to and from Kaneohe to Waipahu where the collection office is to prove the payment was made and then later to get a phone call from the collector saying sorry [redacted] from m&g automotive figured out what happened and for me to disregard the collection. Also adding when re-contacting the company about the repairs I was told they would fix the problem or I could have a mechanic of my choice fix it and they would reimburse for the repairs by [redacted] but I needed to call back in two weeks because he was booked with other vehicles and suffering from a headache for some time and didn't want to argue with me because he would honor customer satisfaction. Well when I returned the call two weeks later as requested he pretended not be the "[redacted]" I spoke to saying it was another "[redacted]" up until I raised my voice with anger then he acknowledge all of which we discussed prior. I'm very disappointed with the way he acted, that was very shady and dishonest. He isn't a man of his word and has waisted a lot of my time. He did tell me to call back the next day to speak to [redacted] which I did and him and I have been trying to work out a solution which still leaves me to pay for the repairs of the vehicle so far. I do have to say [redacted] has been as helpful and honored his words so far to help me as best as he could but overall I'm still left with the burden.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We were willing to Diagnose and fix her car but she did not showed up. We made several attempt to reach her but she did not call us back. A simple Vacuumed leaks or even not tighten a gas cap can result in a check engine light to goes on. If she would dropped her car next day, we would honor our promise at the time and diagnose and fix her car despite of'AS IS" Sticker. It is not just fair she come to us after 7 month (She purchased her car on March 5, 2014) to repair her car which she purchase without a Service warranty. We do not manufactured cars. We are in a business of retailing. Since we do not manufacture a car, we do not guarantee the components of a vehicle beside the mileage on the vehicle which we guarantee. She 15 ougnfher car-"AS IS"­ with no Purchased an Extended Warranty. Therefore, she has no point here.Again, Thank you of the opportunity to allow us to response to this complaint.