March 27, 2018[redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Dear Ms. [redacted]:First Commonwealth Bank (FCB) is in receipt of correspondence concerning our client, [redacted], and the concerns with his installment loan account ending in [redacted] where Mr. [redacted]...
requested that his repossession fee be waived. This issue was assigned ID#[redacted].Mr. [redacted] filed bankruptcy (Chapter 7 /No Asset Case) on October 27, 2015 and the bank was prohibited from contacting Mr. [redacted] by telephone or written correspondence due to his bankruptcy filing. The account remained at a current status throughout the bankruptcy process. (Bankruptcy closed on March 2, 2016.) The account became two (2) payments past due and was assigned for repossession on May 11, 2017. Mr. [redacted] contacted the Special Assets Department at the time of repossession, (May 16, 2017) and said he contacted a local branch in December 2016 and was informed the loan would be paid off in March 2017.Mr. [redacted] gave written notice to the bank in order to be contacted about his account on May 16, 2017. The Special Assets Department reviewed the account and informed Mr. [redacted] his loan matured in March 2018. Mr. [redacted] paid the account current at the time of repossession. As discussed with the client on this date, the repossession fee was assessed and added to his account. Mr. [redacted] continued paying on the account with the last payment being made March 8,2018.Mr. [redacted] contacted the bank on February 23, 2018 and asked for his repossession fees of $375.00 be waived. Upon another review of his account the First Commonwealth reached out and left a message for Mr. [redacted] on Saturday February 24, 2018. The bank waived his fees on Monday, February 26, 2018. At this time, the loan is paid in full and the vehicle title was released on March 16, 2018. No further correspondence has occurred.Please feel free to contact us at [redacted] for any further information or assistance.Sincerely,Susan * S[redacted]Vice President Special Assets
December 28, 2015 Patricia Cook Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 Dear Ms. [redacted], I write to you in response to the issue you received from [redacted] that was assigned...
ID number [redacted]. Mr. [redacted] indicated that he was charged a paid item fee for a transaction that put his account into overdraft. He also indicated that he has opted out of the overdraft coverage and feels that First Commonwealth should have returned the item unpaid. Mr. [redacted] is also requesting that the bank return the fee that his account was assessed. Mr. [redacted] has opted out of the overdraft coverage for transactions that are covered under the standard overdraft practices. These transactions include checks and transaction made using the account number, ATM transactions, and everyday debit card transactions (point of sale purchases, etc.). However, the transaction that caused Mr. [redacted]’ account to go into overdraft was a pre-set ACH transaction. This type of transaction is set to be paid regardless if the client opts out of die overdraft coverage or not. The office manager as well as a customer service specialist has spoken with Mr. [redacted] in an effort to assist his understanding. We have provided the client with another copy of the Overdraft Service Notice which explains the standard overdraft practices, overdraft fees, and opting in or out of the overdraft coverage. Upon review of his account, it was determined that the transaction processed properly and no error was made by First Commonwealth. The overdraft fee that was applied in accordance to bank policy and procedure was fair; dierefore, we are unable to waive the overdraft fee.Thank you for giving us the opportunity to review the account and provide additional insight on the overdraft services. If Mr. [redacted] has any further questions or concerns, he may contact his Office Manager, Naomi B[redacted] at ###-###-#### or his Regional Manager, Bryan F[redacted] at ###-###-####.Sincerely, Rose S[redacted] Executive Assistant to the President Cc: [redacted]
March 27, 2018[redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Dear Ms. [redacted]:First Commonwealth Bank (FCB) is in receipt of correspondence concerning our client, [redacted], and the concerns with his installment loan account ending in [redacted] where Mr. [redacted]...
requested that his repossession fee be waived. This issue was assigned ID#[redacted].Mr. [redacted] filed bankruptcy (Chapter 7 /No Asset Case) on October 27, 2015 and the bank was prohibited from contacting Mr. [redacted] by telephone or written correspondence due to his bankruptcy filing. The account remained at a current status throughout the bankruptcy process. (Bankruptcy closed on March 2, 2016.) The account became two (2) payments past due and was assigned for repossession on May 11, 2017. Mr. [redacted] contacted the Special Assets Department at the time of repossession, (May 16, 2017) and said he contacted a local branch in December 2016 and was informed the loan would be paid off in March 2017.Mr. [redacted] gave written notice to the bank in order to be contacted about his account on May 16, 2017. The Special Assets Department reviewed the account and informed Mr. [redacted] his loan matured in March 2018. Mr. [redacted] paid the account current at the time of repossession. As discussed with the client on this date, the repossession fee was assessed and added to his account. Mr. [redacted] continued paying on the account with the last payment being made March 8,2018.Mr. [redacted] contacted the bank on February 23, 2018 and asked for his repossession fees of $375.00 be waived. Upon another review of his account the First Commonwealth reached out and left a message for Mr. [redacted] on Saturday February 24, 2018. The bank waived his fees on Monday, February 26, 2018. At this time, the loan is paid in full and the vehicle title was released on March 16, 2018. No further correspondence has occurred.Please feel free to contact us at [redacted] for any further information or assistance.Sincerely,Susan * S[redacted]Vice President Special Assets
December 28, 2015 Patricia Cook Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 Dear Ms. [redacted], I write to you in response to the issue you received from [redacted] that was assigned...
ID number [redacted]. Mr. [redacted] indicated that he was charged a paid item fee for a transaction that put his account into overdraft. He also indicated that he has opted out of the overdraft coverage and feels that First Commonwealth should have returned the item unpaid. Mr. [redacted] is also requesting that the bank return the fee that his account was assessed. Mr. [redacted] has opted out of the overdraft coverage for transactions that are covered under the standard overdraft practices. These transactions include checks and transaction made using the account number, ATM transactions, and everyday debit card transactions (point of sale purchases, etc.). However, the transaction that caused Mr. [redacted]’ account to go into overdraft was a pre-set ACH transaction. This type of transaction is set to be paid regardless if the client opts out of die overdraft coverage or not. The office manager as well as a customer service specialist has spoken with Mr. [redacted] in an effort to assist his understanding. We have provided the client with another copy of the Overdraft Service Notice which explains the standard overdraft practices, overdraft fees, and opting in or out of the overdraft coverage. Upon review of his account, it was determined that the transaction processed properly and no error was made by First Commonwealth. The overdraft fee that was applied in accordance to bank policy and procedure was fair; dierefore, we are unable to waive the overdraft fee.Thank you for giving us the opportunity to review the account and provide additional insight on the overdraft services. If Mr. [redacted] has any further questions or concerns, he may contact his Office Manager, Naomi B[redacted] at ###-###-#### or his Regional Manager, Bryan F[redacted] at ###-###-####.Sincerely, Rose S[redacted] Executive Assistant to the President Cc: [redacted]