M G Industries Inc

The customer was contacted We e-mailed an RMA# to send the unit back so that we can replace the unit

Hi ***,Spoke to you a few minutes ago regarding ID# ***A refund of $was given to customer *** *** on September 25, Please see attachment of our merchant statement that will show you thatAlso, if you see below...it is an e-mail between Doreen and JamesShe did e-mail him
September 25, as well apologizing that she did not put it through and the refund was put through that day.If you need anything else please let me know.Best Regards,Jen###-###-####

Revdex.com:
I received a phone call promptly with the responsive customer service and friendliness that I was expecting from Mean Green.
Regards,
[redacted]

Review: Around Christmas of 2013, my father ordered me a starter for my truck, as a gift. The starter functioned beautifully for about a year and a half, after which is started exhibiting heat-soak like symptoms. Should be no problem, as there is a two year warranty on starters made by Mean Green. I contacted Mean Green through their website on May 26, 2015 trying to initiate a warranty exchange, and received an email reply from Jerry the following day advising me to check a number of things which I had already tested. I responded as such and received no response. On June 8, I sent another email to see if I had gotten lost in the shuffle. Still no response. I have worked for businesses that have issues with online communication, so I tried calling several times. I spoke to an employee once, who took my name and contact info, and told me that a warranty guy would call me back. The other couple times I believe I left messages. On May 15th of this year, I tried emailing them again, to no avail.Desired Settlement: All I want is for Mean Green to explain why I haven't received any correspondence back, and replacement of the starter I purchased which failed during the two year warranty period, or at least a clear explanation of why the failure is not covered by the warranty.

Business

Response:

The customer was contacted. We e-mailed an RMA# to send the unit back so that we can replace the unit.

Consumer

Response:

I received a phone call promptly with the responsive customer service and friendliness that I was expecting from Mean Green.

Regards,