May be OK for jewelry, but don't take a watch there to be repairedVery slow - took several months to get our 37-year old son's [redacted] watch repairedPaid $to get a $watch repairedShop claimed they replaced entire movementFirst time our son tried to set time and date (he's owned the watch for several years), the stem broke offWe took the watch back, and all the owner (?) could do was tell us about how our son broke itHe basically made it sound like it was our fault that the stem broke the first time he had the watch in his handsHorrible customer service as far as I am concerned As long as they are doing something simple, like changing batteries or watch bands (I have had both done there), they do good, if expensive, work On more complicated tasks, like watch repair, they are very SLOW, if they will take the work at all I took my wife's 35-year old [redacted] automatic watch to them for repair At first, they didn't want to touch it, as they told us that no parts were available I had to go home, research on the Internet, print out a source and parts list for him, and take the list and hand it to him before he would admit that he could indeed obtain the crystal and gasket the watch needed I have since found a better choice for watch repair, and take my business there instead
May be OK for jewelry, but don't take a watch there to be repaired. Very slow - took several months to get our 37-year old son's [redacted] watch repaired. Paid $50.00 to get a $100.00 watch repaired. Shop claimed they replaced entire movement. First time our son tried to set time and date (he's owned the watch for several years), the stem broke off. We took the watch back, and all the owner (?) could do was tell us about how our son broke it. He basically made it sound like it was our fault that the stem broke the first time he had the watch in his hands. Horrible customer service as far as I am concerned.
As long as they are doing something simple, like changing batteries or watch bands (I have had both done there), they do good, if expensive, work. On more complicated tasks, like watch repair, they are very SLOW, if they will take the work at all. I took my wife's 35-year old [redacted] automatic watch to them for repair. At first, they didn't want to touch it, as they told us that no parts were available. I had to go home, research on the Internet, print out a source and parts list for him, and take the list and hand it to him before he would admit that he could indeed obtain the crystal and gasket the watch needed. I have since found a better choice for watch repair, and take my business there instead.
May be OK for jewelry, but don't take a watch there to be repairedVery slow - took several months to get our 37-year old son's [redacted] watch repairedPaid $to get a $watch repairedShop claimed they replaced entire movementFirst time our son tried to set time and date (he's owned the watch for several years), the stem broke offWe took the watch back, and all the owner (?) could do was tell us about how our son broke itHe basically made it sound like it was our fault that the stem broke the first time he had the watch in his handsHorrible customer service as far as I am concerned As long as they are doing something simple, like changing batteries or watch bands (I have had both done there), they do good, if expensive, work On more complicated tasks, like watch repair, they are very SLOW, if they will take the work at all I took my wife's 35-year old [redacted] automatic watch to them for repair At first, they didn't want to touch it, as they told us that no parts were available I had to go home, research on the Internet, print out a source and parts list for him, and take the list and hand it to him before he would admit that he could indeed obtain the crystal and gasket the watch needed I have since found a better choice for watch repair, and take my business there instead
May be OK for jewelry, but don't take a watch there to be repaired. Very slow - took several months to get our 37-year old son's [redacted] watch repaired. Paid $50.00 to get a $100.00 watch repaired. Shop claimed they replaced entire movement. First time our son tried to set time and date (he's owned the watch for several years), the stem broke off. We took the watch back, and all the owner (?) could do was tell us about how our son broke it. He basically made it sound like it was our fault that the stem broke the first time he had the watch in his hands. Horrible customer service as far as I am concerned.
As long as they are doing something simple, like changing batteries or watch bands (I have had both done there), they do good, if expensive, work. On more complicated tasks, like watch repair, they are very SLOW, if they will take the work at all. I took my wife's 35-year old [redacted] automatic watch to them for repair. At first, they didn't want to touch it, as they told us that no parts were available. I had to go home, research on the Internet, print out a source and parts list for him, and take the list and hand it to him before he would admit that he could indeed obtain the crystal and gasket the watch needed. I have since found a better choice for watch repair, and take my business there instead.