Ms [redacted], Sorry to take so long to respond but I finally received the email. We probably need to do some work to update our contact info with you. Our new information is below [redacted] Harker Heights, TX 76548 [redacted] That said, below...
is our response. Please let us know if you need anything else. It is truly sad to see a customer so disappointed. M&G stands behind our work. Mr [redacted] did in fact contract with us to enclose his patio. Throughout the entire period of performance, Mr [redacted] was continually verbally abusive to all of our employees and sub contractors. This in part contributed to the delays that he indicated. We had a difficult time finding people who would complete the work due to his extreme verbal abuse. After the changes that he and his wife made to the initial statement of work, we updated the contract which he signed. Mr [redacted] reported issues with rain entering the ceiling. We immediately fixed the problem. Mr [redacted] then completed his final payment for the entire work by check. This check was returned due to the fact that his bank account was closed. We then brought this matter to Mr [redacted] attention. He set up a payment plan and began payments. Mr [redacted] made 2 payments. He then missed his third payment and when we called to follow up, he indicated that there were boards splitting on his deck. We went out to inspect and found that since the job was completed, Mr [redacted] made structural changes to the work that was done. He then indicated that he would not finish payment until the boards on his were replaced and refinished. We sent out an employee to assess and begin repairs, Mr [redacted] was verbally abusive to him and threw him off his property. In the mean time, our sales manager discussed with Mr [redacted] the possibility of having the wood inspected by the vendor who provided it. Mr [redacted] never provided us with an opportunity to complete the inspection. During the intervening time, the owner sold this company. After several weeks had passed since payments had been made, the former owner and the new owner went to the property to see Mr [redacted] and ask for payment. As soon as he saw them, Mr [redacted] began yelling and swearing and yelled at them to leave his property. Both moved to the sidewalk and asked him to render the rest of the payment. At that time Mr [redacted] threatened to shoot them both with his shotgun and he ran to his garage. Both owners departed his house. As of the filing of this complaint, there have been no payments made for 5 months and Mr [redacted] has not been in touch to complete any of the assessments discussed. We believe that Mr [redacted] only intent in filing this complaint is to not pay the rest of the money owed. As we said, M&G stands behind our work but the case of Mr [redacted] is extreme and not reflective of most of our customers who are pleased. Thanks [redacted]
[redacted], Sorry we were not able to connect via phone. I believe that [redacted] has contacted you and will make any appropriate repairs.
Ms [redacted], Sorry to take so long to respond but I finally received the email. We probably need to do some work to update our contact info with you. Our new information is below [redacted] Harker Heights, TX 76548 [redacted] That said, below...
is our response. Please let us know if you need anything else. It is truly sad to see a customer so disappointed. M&G stands behind our work. Mr [redacted] did in fact contract with us to enclose his patio. Throughout the entire period of performance, Mr [redacted] was continually verbally abusive to all of our employees and sub contractors. This in part contributed to the delays that he indicated. We had a difficult time finding people who would complete the work due to his extreme verbal abuse. After the changes that he and his wife made to the initial statement of work, we updated the contract which he signed. Mr [redacted] reported issues with rain entering the ceiling. We immediately fixed the problem. Mr [redacted] then completed his final payment for the entire work by check. This check was returned due to the fact that his bank account was closed. We then brought this matter to Mr [redacted] attention. He set up a payment plan and began payments. Mr [redacted] made 2 payments. He then missed his third payment and when we called to follow up, he indicated that there were boards splitting on his deck. We went out to inspect and found that since the job was completed, Mr [redacted] made structural changes to the work that was done. He then indicated that he would not finish payment until the boards on his were replaced and refinished. We sent out an employee to assess and begin repairs, Mr [redacted] was verbally abusive to him and threw him off his property. In the mean time, our sales manager discussed with Mr [redacted] the possibility of having the wood inspected by the vendor who provided it. Mr [redacted] never provided us with an opportunity to complete the inspection. During the intervening time, the owner sold this company. After several weeks had passed since payments had been made, the former owner and the new owner went to the property to see Mr [redacted] and ask for payment. As soon as he saw them, Mr [redacted] began yelling and swearing and yelled at them to leave his property. Both moved to the sidewalk and asked him to render the rest of the payment. At that time Mr [redacted] threatened to shoot them both with his shotgun and he ran to his garage. Both owners departed his house. As of the filing of this complaint, there have been no payments made for 5 months and Mr [redacted] has not been in touch to complete any of the assessments discussed. We believe that Mr [redacted] only intent in filing this complaint is to not pay the rest of the money owed. As we said, M&G stands behind our work but the case of Mr [redacted] is extreme and not reflective of most of our customers who are pleased. Thanks [redacted]