[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
11-4-16
Revdex.com Request for M. Glosser & Sons 10-24-16 response to [redacted] [redacted]. complaint.
As Mr. Glosser stated, cause of discoloration of material may have come from material getting wet.
He stated that material came to him from a reliable supplier, already packaged from an aluminum mill.
We acknowledge that packaged material was received, but not inspected by our company, until needed for the contract job for which it was purchased. This explains the time lapse from the time the material was received by our company from M. Glosser & Sons until the report of the problem with the aluminum plate.
We, too, have complete faith in our customers and workers. No aluminum plate which the sales person saw and took pictures of had been touched in any way. The one piece which was hung at our customer’s location was attempted to be polished after the customer was completely dissatisfied with the material. It became clear that attempting to polish the imperfections out of the material would not work, prompting our call to M. Glosser and Sons about the problems with the aluminum plating.
As this material was sent from aluminum mill to supplier to Glosser, and then delivered to our Spring Glen location, our question to M. Glosser Company was “Could the material have gotten wet before it was ever shipped to us, causing the discoloration noted?”. The material received from M. Glosser & Sons was stored here at [redacted] in an enclosed garage where it could not have gotten wet before being taken to the customer job site.
We are extremely upset that a company that we have done business with for decades has been so callous about our request for return of the sub-standard material for credit or refund, as well as pointing to our integrity as their customer.
We have decided to end our business relationship with M. Glosser & Sons.
[redacted] [redacted].
Spring Glen, PA [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
11-4-16
Revdex.com Request for M. Glosser & Sons 10-24-16 response to [redacted] [redacted]. complaint.
As Mr. Glosser stated, cause of discoloration of material may have come from material getting wet.
He stated that material came to him from a reliable supplier, already packaged from an aluminum mill.
We acknowledge that packaged material was received, but not inspected by our company, until needed for the contract job for which it was purchased. This explains the time lapse from the time the material was received by our company from M. Glosser & Sons until the report of the problem with the aluminum plate.
We, too, have complete faith in our customers and workers. No aluminum plate which the sales person saw and took pictures of had been touched in any way. The one piece which was hung at our customer’s location was attempted to be polished after the customer was completely dissatisfied with the material. It became clear that attempting to polish the imperfections out of the material would not work, prompting our call to M. Glosser and Sons about the problems with the aluminum plating.
As this material was sent from aluminum mill to supplier to Glosser, and then delivered to our Spring Glen location, our question to M. Glosser Company was “Could the material have gotten wet before it was ever shipped to us, causing the discoloration noted?”. The material received from M. Glosser & Sons was stored here at [redacted] in an enclosed garage where it could not have gotten wet before being taken to the customer job site.
We are extremely upset that a company that we have done business with for decades has been so callous about our request for return of the sub-standard material for credit or refund, as well as pointing to our integrity as their customer.
We have decided to end our business relationship with M. Glosser & Sons.
[redacted] [redacted].
Spring Glen, PA [redacted]
Regards,
[redacted]