M/I Homes

At the request of Mr. [redacted] , we installed a leveling kit and over-sized tires on his truck on Monday June 15, 2015. He inspected the vehicle in broad daylight and paid the balance due also on June 15, 2015. The next day Mr. [redacted] informed us that he was able to see some... “hairline scratches” on his wheels. We were not made aware of this at the time he picked up the truck. We next saw the truck on Wednesday June 24, 2015, nine days later. The “hairline scratches” identified by Mr. [redacted] could not be seen while simply looking at the wheels at a normal standing distance and he admitted that they were very difficult to see. As explained, all aftermarket wheels and tires are mounted by machine and thus it is common that minor imperfections may be created during this process but these are very difficult to see without focusing on them at close range. We are not sure of the perfection of these wheels when they arrived here but if you take an extremely close look at just about any product, minor imperfections can be seen by having your eyes within six inches of the surface, with vision at the correct angle and in the correct light. Mr. [redacted] ’s complaint that “when I got my truck back, my $3000 rims were scratched up in big circles from mounting the tires” is obviously a grotesque exaggeration since he did not see them when he picked up the truck. In our last communication with Mr. [redacted] on July 2, 2015, we responded to his request to repair the minor imperfections with the following: To answer your question, the wheels are chrome plated. Chrome plating is a shiny, thin, hardened finish, which means that the chrome plating can become dulled by attempting to remove minor imperfections. In addition, too much rubbing can cause dips in the finish or result in a thin finish that eventually chips off. We do not recommend that you attempt to have these minor imperfections removed otherwise the chrome plating may be damaged. The wheels looked great when they left here on July 15, 2015, and they still do. Our reasonable response seems to have fallen on deaf ears. We do not repair wheels nor do we know any “wheel repair specialists” who would attempt to “repair” such minor imperfections on a great looking set of wheels and of course replacement of the wheels is unnecessary. However, if Mr. [redacted] would like us to make an attempt, knowing full well the likely end result as described immediately above and sign a waiver of damages, we will have the waiver of damages prepared and schedule the “repair”. Please let us know.

On September 29, 2015, Mr*** signed off on our work
order and left his truck with us to install a lift kit. The work order indicates that the truck had
9,miles on the odometer at that point in time Mr*** picked up his truck on October 3,
When we sell a lift
kit, we inform each customer that once
the lift kit is installed and after they have put over miles on the truck,
they need to make an appointment with us to have the lift kit components
retorqued/retightened and the alignment checked. There is no charge to the customer for this
service
The customer is again informed of the need to make an
appointment for retorque/retightening when the lift is complete and the truck
is picked up by the customer. The
customer is also informed that they need to check and retighten the wheels
after the first miles
The lift kit installation instructions, which also act as
the owner’s manual is left in the truck for the customer. This document is also easily located on the
manufacturer’s website in case the customer misplaces them. The instructions for the lift kit purchased
by Mr*** is attached for reference.
Page contains the Post Installation Instructions
Mr*** was provided the above information as it is part
of our routine customer service.
However, he did not follwith an appointment for the retorque/retightening
of the lift kit components as he was asked to do and as is set forth in the
lift kit owner’s manual. He mentioned to
our salesman that he was not able to get his truck back into us for the
retorque because we are not open on Sunday
Every new vehicle and most all products come with an owner’s
manual. That fact that owners do not
often read the owner’s manual or pay attention to what is requested of them by
the vendor is not the responsibility of the manufacturer or the vendor.Had Mr*** complied with our request to
schedule the retorque/retightening of his lift kit components after miles
as required in the lift kit Post Installation Instructions he would not have
incurred a subsequent problem assuming the problem was related to the lift kit components.
Consequently, we bear no responsibility for the problem he incurred

Complaint: ***
I am rejecting this response because: I couldn't inspect the rims upon pickup (nor was I asked to) because they were made so dirty during tire installation, I would have never seen the scratches on them Now I am starting to believe the rims were intentionally left in such a condition so that I wouldn't notice the damage It is clear to see that the damage was a result of the tire installation simply from the pattern of the damage If you don't recommend a third party wheel repair specialist, you need to train your staff to not bring that up as an option to your clients, as two of them stood there looking at the wheels, and told me this would be no problem for this apparent mythical person to fix. A stand up business takes responsibility for their actions and at the very least apologizes for their mistakes I have not even had an apology, which would have carried a lot of weight with me at the beginning of this ordeal A bad business takes a fighting position, and does not back their work And that's what we have here
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

At the request of Mr. [redacted], we installed a leveling kit
and over-sized tires on his truck on Monday June 15, 2015.  He inspected the vehicle in broad daylight and
paid the balance due also on June 15, 2015. 
The next day Mr. [redacted] informed us that he was able to see some...

“hairline
scratches” on his wheels.  We were not
made aware of this at the time he picked up the truck.
We next saw the truck on Wednesday June 24, 2015, nine days
later.  The “hairline scratches”
identified by Mr. [redacted] could not be seen while simply looking at the wheels at
a normal standing distance and he admitted that they were very difficult to
see.  As explained, all aftermarket wheels and tires
are mounted by machine and thus it is common that minor imperfections may be
created during this process but these are very difficult to see without
focusing on them at close range.  We are
not sure of the perfection of these wheels when they arrived here but if you take an extremely close look at just
about any product, minor imperfections can be seen by having your eyes within
six inches of the surface, with vision at the correct angle and in the correct
light.  Mr.
[redacted]’s complaint that “when I got my truck back, my $3000 rims were scratched
up in big circles from mounting the tires” is obviously a grotesque exaggeration since he did not see them when he picked up the truck. 
In our last communication with Mr. [redacted] on July 2, 2015,
we responded to his request to repair the minor imperfections with the
following:
 To answer your question, the wheels
are chrome plated.  Chrome plating is a shiny, thin, hardened finish,
which means that the chrome plating can become dulled by attempting to remove
minor imperfections.  In addition, too much rubbing can cause dips in the
finish or result in a thin finish that eventually chips off.  We do not recommend that you attempt to have
these minor imperfections removed otherwise the chrome plating may be
damaged.  The wheels looked great when they left here on July 15, 2015, and
they still do.
Our reasonable response seems to have fallen on
deaf ears.  We do not repair wheels nor
do we know any “wheel repair specialists” who would attempt to “repair” such minor
imperfections on a great looking set of wheels and of course replacement of the wheels is
unnecessary.  However, if Mr. [redacted]
would like us to make an attempt, knowing full well the likely end result as
described immediately above and sign a waiver of damages, we will have the
waiver of damages prepared and schedule the “repair”. 
Please let us know.

Complaint: [redacted]
I am rejecting this response because:Per reading the statement from Tucks Unique with the written
statement advised that the they were verbally advising the 500 miles  retorqued/retightened and alignment. Per
discussion there was no discussion on returning when the truck had 500 miles verbally
nor in written agreement. There for 
Trucks Unique are fully responsible to repay for the damaged that was
done to my vehicle. At no time at all was there a discussion to return and to
get my bolts tighten per putting 500 miles. This does not have anything to do
on reading the owners manual it has to do with owning up to their qualities of
work.  My repairs were done @ [redacted] in Flagstaff AZ and there it clearly states that were the vehicle was
lift failed to tighten bolts a was not done correctly to my new 2015 GMC
Sierra.  If this matter does not get
resolve I will be taking this to a legal matter.  
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]