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M. I. T. S. Of Virginia, Inc.

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Reviews M. I. T. S. Of Virginia, Inc.

M. I. T. S. Of Virginia, Inc. Reviews (2)

Review: I purchased a Bruno SRE-1550 Electra-Ride Stairlift from M. I. T. S., Waynesboro, Virginia 22980 in May 6, 2013/ Installed May 8, 2013. I had service repairs out at least twice before the unit would operate, but only logged one service call, on May 13, 2013. I talked to the person in charge ([redacted]) again today 09/23/1913, to advise him the unit was not working again. I requested a trade in on a new unit because I now can not use the stairlift again. I was not told that the used unit I bought for $1,850 plus I purchase 2 new batteries for $80. was a 2004 unit. [redacted] assured me that he had older units than that which were still in operation. When he quoted me a buy back price of only $500. toward a new unit I was very upset. He told me he would come and check out the unit again this Tuesday September 24. I am going to let him check it out Thursday but he said he did not know what the charge would be. I need to know what my rights are about the purchase because he did not tell me how old the unit is, and having had them back twice already and now again this month. I do not believe that $500 is a fair buy back for what I paid a total of $1930 total for. I believe that I have been treated unfairly, I am on a limited income since I am 65 years old, and that M. I. T. S. took advandage of me because I could not afford a new unit, and they sold me a unit that was as old as a 2004, knowing that I would have problems with it. Please give me some advic

Business

Response:

[redacted] has talked to Mrs. [redacted] on two occasions and has made one service trip down to her home to repair the unit. Today he is on the way again to look at the unit and get it up and running. Stair lifts are subject to user error and many cases the charging system is not properly activated because the unit was not fully parked. [redacted], will instruct the customer on the proper use again and we will also offer to take the used unit back and install a new unit , as Mrs. [redacted] mentioned , deducting the original price (less taxes) toward the purchase of a new unit if she desires.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[redacted] was at my home today to fix my stair lift Bruno SRE-1550. I instructed Mr. [redacted] that I just wanted him to take the unit back. Mr. [redacted] told me he did not have the tools to disassemble the unit with him, but he did repair unit, which he said was again user error, and replace the unit with 2 new batteries. I asked Mr. [redacted] what model would be a new replacement if I accepted his offer to replace with a new one which would cost $3800, minus what I had paid for this model. He stated that the model would be a 2110 and I told him I had researched the new model and it is a 3000, which sells for $2500, plus $500 for labor. I just do not think I can work with this company due to the amount he is requesting for a 2110 unit, which is not the new model on the market now. I instructed Mr. [redacted] I did want the unit taken out, and I desired to have at least one-half of the money back. Regards,[redacted]

Business

Response:

It seems Mrs. [redacted] has had some other issues that have caused her stress and she realizes now that she does need the stair lift. She has contacted me about changing the lift for a brand new model with warranty. I have offered to credit her toward a new lift and she has accepted the offer. We will set up an appointment next week to make the swap.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: 2005 Dodge h/p Van

Has been giving me trouble since day one. This is not a certify van which I was lead to believe.Desired Settlement: another van or company pay for all the work that been done.

Business

Response:

[redacted] purchased a pre owned wheelchair van from MITS of Virginia on Feb. 13, 2013. At the time he also purchased a service contract for the Mobility conversion on the van. The van, as the Buyer's order stated was sold as is with NO implied warranty. Also, at the time Mr. [redacted] could not pay for the vehicle in it's entirety and so MITS of Virginia financed $900 to assist Mr. [redacted] in purchasing the van. He did after some time have a front brake problem which he had repaired under our guidance and we reimbursed him for it. He also had a a/c problem which we repaired in June, which was not covered by the mobility conversion service agreement. At the same time he mentioned he had trouble with the ramp mechanism which we repaired at no charge under his service agreement. In August he called again with a ramp issue which would have been covered under his service agreement and Mr. [redacted] was informed that MITS would schedule a pickup time and loaner for his van early the following Monday am. He elected to have the van repaired on his own,without our authorization. Thus Mr. [redacted] was NOT eligible for reimbursement, per written agreement on the service contract. MITS of Virginia has not logged any further complaints from Mr. [redacted] and they have NOT receive any payments that Mr. [redacted] agreed upon in his promissory note. This case will unfortunately be turned over to a collection agency unless Mr. [redacted] attempts to begin repay of the loan.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In my last letter from you about, MIT of Va that statement is not true what they are saying... I was told the van had been completely serviced and the ramp was new (NOT-TRUE). There was no loaner van if they had picked up my van. [redacted], stated he could not pick up my van until 4 - 6 days later and he did not know of an warranty. I had to get help getting out of the van, the ramp came apart. This is the 3rd time for the ramp. I needed the van and it went to t [redacted] here in Richmond. I should be reimburst for all the trouble that this van has cost me, also [redacted] stated there was a 90 day warranty on this on this van.This company is NOT tellin the truth and I refuse to deal with them again and my concerns will be sent to the P.V.A.Regards,[redacted]

Business

Response:

We are not in a position to reimburse the client for work not performed under the service contract agreement. This was discussed before and after Mr. [redacted] had the work done.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you Revdex.com for publicy on your website. I do not accept the firms response. They know they reason why. I have stated this before. Regards,[redacted]

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Description: MOBILE HOMES-REPAIR & SERVICE, AUTO REPAIR & SERVICE, HOME IMPROVEMENTS

Address: 2075 W. Main St., Waynesboro, Virginia, United States, 22980

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