M J Automotive

Initial Business Response / [redacted] (1000, 8, 2016/03/30) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] To whom it may concern As i've explained to [redacted] , the damage to his seat was not covered by the mechanical waranty that he received free of charge for this second hand vehicle This said, I did offer to pay for repairs to the seat, but when doing so there was no mention of a water soaked seatI maintain that the seat was not water soaked when the vehicle was delivered Our dealership can not be held responsable if the client doesn't have a garage to protect the vehicle from the elements This said I have no choice but to rescind my offer to repair the seat because it has been further damaged by the customer Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/03/30) */ (The consumer indicated he/ [redacted] DID NOT accept the response from the business.) This complaint is not about warrantyIt is about disclosureI was assured by the staff at Bathurst Honda the [redacted] was in excellent condition with only minor cosmetic wear, scratches and scuffs from being drivenBased on this information I agreed to purchase unseenWhen the [redacted] arrived I noticed the seams of the front seat were coming apartI informed my sales person about it via text and [redacted] said [redacted] would look into it [redacted] texted me back and said the mechanic had noticed it but never reported it in his inspectionI have copies of this conversation via text messages [redacted] said to take the seat to a repair place and get an estimate on repairsI did soI took it to [redacted] They informed me that the foam inside the seat was very wet and any repair they do would probably not last very long and it would just come apart againI took the seat back and informed Bathurst Honda that repairing it wouldn't solve the problemThey refused to provide me with a new seatI was not aware the foam was water soaked until the repair place informed me [redacted] states "Our dealership can not be held responsible if the client doesn't have a garage to protect the vehicle from the elements"He is assuming incorrectly that I don't have a garageThe vehicle has been stored in my garage since arrivalThe only elements it has been exposed to was the rain as it was delivered to me on an open flat bed trailer from Bathurst during a rainy snowy dayThis was before I took ownershipThe seat arrived with the foam inside wet! I find it hard to believe Bathurst Honda will not replace the seat when I have proof someone at the dealership was aware of the problem and it was never disclosed to me Sincerely, [redacted] Final Business Response / [redacted] (4000, 12, 2016/03/31) */ My assumption that you don't have a garage is because you maintain that the seat was soaked when we delivered it to you We maintain that it was not You purchased a used [redacted] in eceptional shape We gave you a limited mechanical waranty free of charge We delivered 480km's away free of charge Final Consumer Response / [redacted] (4200, 14, 2016/04/01) */ (The consumer indicated he/ [redacted] DID NOT accept the response from the business.) There is no proposed resolutionI have proof they were aware the seat was coming apart before they sold it to me Please see attached

Initial Business Response / [redacted] (1000, 21, 2016/09/15) */ [redacted] unit warranty expired June 7, 2016. extended warranty offered at delivery but was declined by customer. Customer came in on July 13, 2016 for regular maintenance and burnt headlight - estimate for headlight repair was... given to customer and was declined by customer. No charge diagnostic inspection was performed and found eratic shifting code 23 angle sensor had to be replace with customer authorization. Also, performed walk around with customer noticed winch wiring broken, customer bought this part over-counter. Initial Consumer Rebuttal / [redacted] (3000, 24, 2016/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) We feel there is a difference with their version and our version of the facts that took place! Sorry this has happened!

Initial Business Response /* (1000, 5, 2015/05/22) */
Hi Mr***,
First, we are sorry that you have experienced this confusion during your buy-back process with Bathurst Honda, a smooth transition to any new car purchase or lease for all our customers is very important to us
With that
being said, these charges are specific fees that apply not only in your case but also to any customer who decides to buy-back their *** after their lease and proceed with the paper work at our and any other dealership as per ***Vehicle Lease Agreement Contract
In terms of the service fee of $386, as Mr*** explained, this service fee is charged by our dealership as a way to cover the time and service we provide in transferring over from a lease to financingPlease note that this fee was indeed approved by ***Charging hidden fees to our customers is in no way our method of business and this is why, as seen in the document presented to you by Mr***, the fees for proceeding with a buy-back at *** are clearly stated regardless of the original lease location
In addition, a portion of this fee is for registration purposes is a mandatory to becoming a car owner after leasingUnfortunately, changing registration when selling a car is a governmental law that we must obey by
We do understand your frustration however, we ask that you understand the procedures that our dealership must follow when issuing official documentation
We do hope that this clarifies the situation for you
Have a nice day,
Bathurst Honda
Initial Consumer Rebuttal /* (3000, 8, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
With respect to the Honda Bathurst response they are polite but included little substance within their responseI am responding to their remarks
1) It is insulting to be told I am confused when Bathurst Honda never even attempted to explain the specifics of these chargesIf I had purchased or leased a new vehicle I doubt that I would have been charged
2) Bathurst Honda indicated that the charges are specificWell if they are specific they should not be hard to explainWhy were they not explained to me, even now within their response?
3) Bathurst Honda indicated that *** approved these charges but I was invoiced by the dealershipWhat does this mean? *** indicated that these charged amounts are kept by the dealer
4) Government service fees to simply transfer a vehicle from one name to the other are no where near the amounts I was chargesI paid no licencing plate fee because I have the same plates and sticker***
5)It is simply a lie and condicending for Honda Bathurst to say that they understand my frustration.***
My position:
A) I was not made aware of these charges when I originally leased the vehicle
B) I was not made aware of these*** charges by Bathurst
Honda until I requested clarification
C) Service fees and licence fees must mean something but the people at Bathurst Honda could not tell me what they represent and its apparent that they still can't
D) Bathurst Honda never responded specifically to the fundamental question, what goods or services did I receive for my $ I bought out my lease and Bathurst Honda did not even touch my car***
***

Initial Business Response /* (1000, 21, 2016/09/15) */
[redacted]
unit warranty expired June 7, 2016.
extended warranty offered at delivery but was declined by customer. Customer came in on July 13, 2016 for regular maintenance and burnt headlight - estimate for headlight repair was...

given to customer and was declined by customer. No charge diagnostic inspection was performed and found eratic shifting code 23 angle sensor had to be replace with customer authorization. Also, performed walk around with customer noticed winch wiring broken, customer bought this part over-counter.
Initial Consumer Rebuttal /* (3000, 24, 2016/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We feel there is a difference with their version and our version of the facts that took place! Sorry this has happened!

Initial Business Response /* (1000, 8, 2016/03/30) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
To whom it may concern.
As i've explained to [redacted], the damage to his seat was not covered by the mechanical...

waranty that he received free of charge for this second hand vehicle.
This said, I did offer to pay for repairs to the seat, but when doing so there was no mention of a water soaked seat. I maintain that the seat was not water soaked when the vehicle was delivered.
Our dealership can not be held responsable if the client doesn't have a garage to protect the vehicle from the elements.
This said I have no choice but to rescind my offer to repair the seat because it has been further damaged by the customer.
Initial Consumer Rebuttal /* (3000, 10, 2016/03/30) */
(The consumer indicated he/[redacted] DID NOT accept the response from the business.)
This complaint is not about warranty. It is about disclosure. I was assured by the staff at Bathurst Honda the [redacted] was in excellent condition with only minor cosmetic wear, scratches and scuffs from being driven. Based on this information I agreed to purchase unseen. When the [redacted] arrived I noticed the seams of the front seat were coming apart. I informed my sales person about it via text and [redacted] said [redacted] would look into it. [redacted] texted me back and said the mechanic had noticed it but never reported it in his inspection. I have copies of this conversation via text messages. [redacted] said to take the seat to a repair place and get an estimate on repairs. I did so. I took it to [redacted]. They informed me that the foam inside the seat was very wet and any repair they do would probably not last very long and it would just come apart again. I took the seat back and informed Bathurst Honda that repairing it wouldn't solve the problem. They refused to provide me with a new seat. I was not aware the foam was water soaked until the repair place informed me. [redacted] states "Our dealership can not be held responsible if the client doesn't have a garage to protect the vehicle from the elements". He is assuming incorrectly that I don't have a garage. The vehicle has been stored in my garage since arrival. The only elements it has been exposed to was the rain as it was delivered to me on an open flat bed trailer from Bathurst during a rainy snowy day. This was before I took ownership. The seat arrived with the foam inside wet! I find it hard to believe Bathurst Honda will not replace the seat when I have proof someone at the dealership was aware of the problem and it was never disclosed to me.
Sincerely,
**
Final Business Response /* (4000, 12, 2016/03/31) */
My assumption that you don't have a garage is because you maintain that the seat was soaked when we delivered it to you.
We maintain that it was not.
You purchased a used [redacted] in eceptional shape.
We gave you a limited mechanical waranty free of charge.
We delivered 480km's away free of charge.
Final Consumer Response /* (4200, 14, 2016/04/01) */
(The consumer indicated he/[redacted] DID NOT accept the response from the business.)
There is no proposed resolution. I have proof they were aware the seat was coming apart before they sold it to me.
Please see attached.