---------- Forwarded message ----------From: nicholas j [redacted] Date: Tue, Oct 18, at 2:PMSubject: responding to complaint M J ContratorsTo: "***@cleveland.Revdex.com.org" I, Michael J [redacted] , received a complaint from the Revdex.com regarding my company, M J Fence ContractorsThis is my response to that letter:Mr [redacted] came to me in August wanting a deck for his above ground poolI gave him an estimate and he agreed on the priceMr [redacted] asked me If I could be done by labor day weekend and I told him maybeThis is a common request I get from most of my customers around holidays and I try to explained to them I will try my best, but there are no guarantees because of things like the weather (rain) could change my whole scheduleI took a deposit down from them for $He also had a gas line running to his pool, which I did not know aboutEvery job I call O.U.P.S (ohio utilities protection service) and I didn't see it, so I ended up drilling through itI offered to pay to fix the gas line or take the repair cost off the cost of the deck, which they agreed toAlso Mr [redacted] wanted to do the job without a permit to save money on the cost, which ended up getting him in trouble with the city after the neighbor called on himThe City said he had to get a permit and at this point he still wanted the cheaper route and got a home owners permit, which I can't use for insurance purposes and told him I need to pull the permit through my companyHe then demanded that I sign a contract that would say I would be at his house in the early morning (am) to the end of the day (or 6pm) and I couldn't leave his house during that time frameI found these terms unacceptable, because I work on other jobs as well throughout the dayFor example I might set his posts in the morning and then go nail boards for a fence for another customer in the afternoonI then basically told them I would not be doing their job anymore and will be giving them their deposit backAt the time of their complaint they have already been refunded most of their money and by now they have received a full refund, plus got to keep the posts in exchange for fixing the gas lineSincerely,Michael J [redacted]
Per phone conversation with MJ Fence:Remaining check for $owed is to be sent out on 10/28/
---------- Forwarded message ----------From: nicholas j [redacted] Date: Tue, Oct 18, at 2:PMSubject: responding to complaint M J ContratorsTo: "***@cleveland.Revdex.com.org" I, Michael J [redacted] , received a complaint from the Revdex.com regarding my company, M J Fence ContractorsThis is my response to that letter:Mr [redacted] came to me in August wanting a deck for his above ground poolI gave him an estimate and he agreed on the priceMr [redacted] asked me If I could be done by labor day weekend and I told him maybeThis is a common request I get from most of my customers around holidays and I try to explained to them I will try my best, but there are no guarantees because of things like the weather (rain) could change my whole scheduleI took a deposit down from them for $He also had a gas line running to his pool, which I did not know aboutEvery job I call O.U.P.S (ohio utilities protection service) and I didn't see it, so I ended up drilling through itI offered to pay to fix the gas line or take the repair cost off the cost of the deck, which they agreed toAlso Mr [redacted] wanted to do the job without a permit to save money on the cost, which ended up getting him in trouble with the city after the neighbor called on himThe City said he had to get a permit and at this point he still wanted the cheaper route and got a home owners permit, which I can't use for insurance purposes and told him I need to pull the permit through my companyHe then demanded that I sign a contract that would say I would be at his house in the early morning (am) to the end of the day (or 6pm) and I couldn't leave his house during that time frameI found these terms unacceptable, because I work on other jobs as well throughout the dayFor example I might set his posts in the morning and then go nail boards for a fence for another customer in the afternoonI then basically told them I would not be doing their job anymore and will be giving them their deposit backAt the time of their complaint they have already been refunded most of their money and by now they have received a full refund, plus got to keep the posts in exchange for fixing the gas lineSincerely,Michael J [redacted]