MJS was called for a Spring Maintenance check up at the above mentioned condo in April, We were made aware the condo had previously flooded due to a drain issue, and were asked to check the drains specifically We found the system draining properly at that time [redacted] called our office end of business day, Tuesday, July 14th, three months after the spring check, demanding same day, evening service as she had found the system “leaking badly.” She became irate with the service dispatch girl when told she could not provide same day service after 4pm, and viciously threatened her and the company with a lawsuit At that time, [redacted] was transferred to the supervisor The supervisor advised [redacted] to immediately turn off the system in order to prevent leak damage, and [redacted] clearly stated she refused to shut the system off and MJS would be responsible for any water damage that might occur When told we had already maxed out the amount of service calls we could ethically enforce on all our employed technicians for that same day, she then unrelentingly threatened lawsuit again At that time, as she continued to yell at the supervisor and make unsubstantiated threats, he made the decision to refuse service, and end the phone call As far as the accusation of MJS not accurately performing the maintenance check up, from the pictures [redacted] attached in the complaint, the coil is obviously clean and not in need of any maintenance As far as the mentioned drain pan, this unit does sit on a condo roof top and is exposed to debris and atmospheric dirt as well as other miscellaneous components on a constant basis We have had excessive rain the past few months in Houston, and with the unit being on the roof top, it is completely likely that build up will occur We received a more relaxed phone call from [redacted] today, Friday, July 17th, apologizing for [redacted] ’s behavior He explained the strain of their present financial situation and the pressure they are under with the constant and reoccurring drain issues The supervisor gave [redacted] a recommendation to change out the older drain system out with a newer, more efficient, wider draining system He also recommended a float switch device be installed [redacted] let us know the company out on Thursday, July 16th had the same recommendation and installed a float switch device to prevent another flood situation At the end of the phone call between the supervisor and [redacted] , he was accepting of his unfortunate situation and the understanding that MJS is not liable Considering they had made us aware of their previous flooding and unresolved stoppages with the drain lines, and since the system had been draining properly for three months following our inspection, our official stance is a complete refusal of accommodation to [redacted] ’s desired settlement We do not feel MJS is liable in any way, and we hope Mrand Mrs [redacted] , and tenants are able to remedy their present personal situation as painlessly as possible / [redacted] Style Definitions */
MJS was called for a Spring Maintenance check up at the above mentioned condo in April, We were made aware the condo had previously flooded due to a drain issue, and were asked to check the drains specifically We found the system draining properly at that time [redacted] called our office end of business day, Tuesday, July 14th, three months after the spring check, demanding same day, evening service as she had found the system “leaking badly.” She became irate with the service dispatch girl when told she could not provide same day service after 4pm, and viciously threatened her and the company with a lawsuit At that time, [redacted] was transferred to the supervisor The supervisor advised [redacted] to immediately turn off the system in order to prevent leak damage, and [redacted] clearly stated she refused to shut the system off and MJS would be responsible for any water damage that might occur When told we had already maxed out the amount of service calls we could ethically enforce on all our employed technicians for that same day, she then unrelentingly threatened lawsuit again At that time, as she continued to yell at the supervisor and make unsubstantiated threats, he made the decision to refuse service, and end the phone call As far as the accusation of MJS not accurately performing the maintenance check up, from the pictures [redacted] attached in the complaint, the coil is obviously clean and not in need of any maintenance As far as the mentioned drain pan, this unit does sit on a condo roof top and is exposed to debris and atmospheric dirt as well as other miscellaneous components on a constant basis We have had excessive rain the past few months in Houston, and with the unit being on the roof top, it is completely likely that build up will occur We received a more relaxed phone call from [redacted] today, Friday, July 17th, apologizing for [redacted] ’s behavior He explained the strain of their present financial situation and the pressure they are under with the constant and reoccurring drain issues The supervisor gave [redacted] a recommendation to change out the older drain system out with a newer, more efficient, wider draining system He also recommended a float switch device be installed [redacted] let us know the company out on Thursday, July 16th had the same recommendation and installed a float switch device to prevent another flood situation At the end of the phone call between the supervisor and [redacted] , he was accepting of his unfortunate situation and the understanding that MJS is not liable Considering they had made us aware of their previous flooding and unresolved stoppages with the drain lines, and since the system had been draining properly for three months following our inspection, our official stance is a complete refusal of accommodation to [redacted] ’s desired settlement We do not feel MJS is liable in any way, and we hope Mrand Mrs [redacted] , and tenants are able to remedy their present personal situation as painlessly as possible / [redacted] Style Definitions */