M. J. Sullivan Automotive Corner

Complaint: [redacted] I am rejecting this response because:Absolute liesAs I stated in my original complaint, I did not approach the dealer to buy a car, but merely to ask questions and weigh my options for the best practical means to finance my present car whether as a trade or refinanceI did not seek to specifically purchaseThe dealer concluded that assumption on their ownPlease be advised my overwhelming request was to a SOFT INQUIRY and any one who says I didn't is flat out lyingAfter the first few alerts on my email about inquiries I addressed the issue with the dealer and as I stated before, It was shrugged off and I was assured it was simply an error that would correct itselfAs for the two car situationI have one car in my name and my wife has one in hers so I don't appreciate having inquiries on me for two carsEspecially if I requested none on myself if it wasn't a soft inquiryThe dealer simply ignored my requests and simply manipulated the situationThe dealer requested to inspect our cars to determine value even though my wife stated she was not interested in trading her car in Please note that my request for no hard inquiries was still firm but ignoredI specifically requested no hard inquiries numerous times from the first conversation and throughoutAs I stated before, if the dealer denies it then they are simply lying Sincerely, [redacted]

We stand by our previous response and apologies
for any inconvenience that we put the customer through We did not attend to cause the customer any issues

response to complaint ID #***
the
customers main concern is the inquiries on his credit report from our
dealershipwe assure that we
ran inquiry onlywhat he is seeing is the
responses from the different banks that looked at our inquirywhen inquiring
about somebodys credit we send it to multiple banks to shop the best rate for
the customerthe customer was looking to possibly purchase vehicle at the
time he came inthe customer even brought his current vehicles in for us to
appraise, which we did and also at their request we contacted the current banks
that held the loans to get current payoffs on those vehiclesthe dealership
also brought a vehicle in from another dealership for the customerwe apologize
for any inconvenience this may have caused the customer but we feel that the amount of work that we were doing on this deal that it was definitly more than trying to understand the customers options. thank you

The customer came into the dealership on Friday 7-10-at
about 11.00am to purchase a ***The customer and the dealership
agreed on a lease
payment and the customer then gave us a $deposit at
12.14pm the same day for us to get the vehicle from another dealerThe customer
called the salesman the next day and ask the salesperson to call him backThe salesperson
called him back the same day but nobody answered the callThe number given
does not have voicemailThe vehicle was brought in from another dealer and now
the customer does not want to go through with the dealWe have incurred cost
for us to retrieve the vehicle from another deal from ***The vehicle is here
and ready for delivery
The M.JSullivan Automotive Corner

Complaint: [redacted]
I am rejecting this response because:Absolute lies. As I stated in my original complaint, I did not approach the dealer to buy a car, but merely to ask questions and weigh my options for the best practical means to finance my present car whether as a trade or refinance. I did not seek to specifically purchase. The dealer concluded that assumption on their own. Please be advised my overwhelming request was to a SOFT INQUIRY and any one who says I didn't is flat out lying. After the first few alerts on my email about inquiries I addressed the issue with the dealer and as I stated before, It was shrugged off and I was assured it was simply an error that would correct itself. As for the two car situation. I have one car in my name and my wife has one in hers so I don't appreciate having inquiries on me for two cars. Especially if I requested none on myself if it wasn't a  soft inquiry. The dealer simply ignored my requests and simply manipulated the situation. The dealer requested to inspect our cars to determine value even though my wife stated she was not interested in trading her car in.  Please note that my request for no hard inquiries was still firm but ignored. I specifically requested no hard inquiries numerous times from the first conversation and throughout. As I stated before, if the dealer denies it then they are simply lying.
Sincerely,[redacted]

the situation has been rectified with the customer

Complaint: [redacted]
I am rejecting this response because: I do not have any paperwork stating that I agreed to these terms. Every Dealer has their procedure with paperwork. As it stands I have checked my phone for missed calls and for voicemails. There are none. Yes I do have voicemail on that phone number so why would I lie about that. A receipt is just a charge not a document with a signature that agrees to the terms. If anything the receipt should have a signature and I should have a copy of that. Being that I don't I see either, it isn't a valid transaction. If I ran a business, I'd require paperwork or an electronic signature be done on everything because memory isn't as concrete as black and white. It would protect my business as well. I've been to several dealers in the past and have done this paperwork. Nothing new. Except until I went to this dealer. No paperwork of which car I'm looking at much less any kind of paperwork stating anything. It's not like Its not like I took the car out of the lot and want to bring it back. I have got nothing to show for at this time. What did I pay for? A delivery? I'm sure a dealer can get rid of any car which has not been driven.
Sinerely,
[redacted]

Review: Oct. 2014 I met with a sales person to inquire about a possible trade in of my vehicle. I informed the sales person that I was merely investigating my options and I specifically requested upon my first meeting that no hard inquiries be conducted. I clearly permitted a soft inquiry only if an inquiry would be necessary to understand my options. The salesperson assured me no hard inquiries would be conducted since I was not committed to any kind of business yet. I left the dealership shortly after with the impression nothing would go further until a follow up meeting after the weekend since I was to be out of town. While out of town I received an email alert that a hard inquiry had been conducted on me by the dealership. I received two more the following day. When I returned to the M J Sullivan the following business day, I informed the salesman of the problem and he apologized and informed me that he would check the issue and no worry of damage would be necessary and no further inquiries would occur. I informed him I clearly was not happy but he shrugged it off like my email was incorrect. Two days later I received four more emails of further inquiries. I was highly upset and returned to M J Sullivan's to express my disappointment and the salesman [redacted] brought me to a financial specialist to have him explain the process to me. I was totally unsatisfied with his song and dance so after I left, I didn't return because I was highly upset and felt violated. Please be advised that they did 8 hard inquiries in approximately 8 days considering I asked for 1 soft inquiry for informational purposes because I was only trying to determine if it was practical to refinance my car or trade it in. Now I have 11 hard inquiries on my credit report and 8 are from M J Sullivan without my approval. I authorized none of them. After the abusive behavior , I did not feel comfortable conducting further dialog. So I called to sever any further interactions.Desired Settlement: written statement referencing error or mishandling of services requested so consumer reputation can be repaired

Business

Response:

response to complaint ID #[redacted]

the

customers main concern is the 8 inquiries on his credit report from our

dealership. we assure that we ran 1 inquiry only. what he is seeing is the

responses from the different banks that looked at our inquiry. when inquiring

about somebodys credit we send it to multiple banks to shop the best rate for

the customer. the customer was looking to possibly purchase 2 vehicle at the

time he came in. the customer even brought his 2 current vehicles in for us to

appraise, which we did and also at their request we contacted the current banks

that held the loans to get current payoffs on those vehicles. the dealership

also brought a vehicle in from another dealership for the customer. we apologize

for any inconvenience this may have caused the customer but we feel that the amount of work that we were doing on this deal that it was definitly more than trying to understand the customers options. thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Absolute lies. As I stated in my original complaint, I did not approach the dealer to buy a car, but merely to ask questions and weigh my options for the best practical means to finance my present car whether as a trade or refinance. I did not seek to specifically purchase. The dealer concluded that assumption on their own. Please be advised my overwhelming request was to a SOFT INQUIRY and any one who says I didn't is flat out lying. After the first few alerts on my email about inquiries I addressed the issue with the dealer and as I stated before, It was shrugged off and I was assured it was simply an error that would correct itself. As for the two car situation. I have one car in my name and my wife has one in hers so I don't appreciate having inquiries on me for two cars. Especially if I requested none on myself if it wasn't a soft inquiry. The dealer simply ignored my requests and simply manipulated the situation. The dealer requested to inspect our cars to determine value even though my wife stated she was not interested in trading her car in. Please note that my request for no hard inquiries was still firm but ignored. I specifically requested no hard inquiries numerous times from the first conversation and throughout. As I stated before, if the dealer denies it then they are simply lying.

Sincerely,

Review: I went to MJ Sullivan's [redacted] Location and wanted to get a vehicle. I never had a experience like this before. I left with no paperwork stating I would have to pay a deposit of $300 to have a car picked up. I called and left a message on the salesman extension with no call back. On Monday I receive a phone call stating the car is picked up and that the $300 fee is non-refundable. I asked where is the paperwork stating that I have agreed to this? I never signed anything. All I signed was a application to run my credit. I called to cancel the services but nobody returned my call. How convenient for the dealership but inconvenient for me as a customer. I'd like their practices to involve more extensive training to the staff and paperwork stating whatever transaction or agreement will occur. As I said to the salesman this would not hold up in court. It would be a he said/she said. I'd like to file this complaint and get a refund for the $300 the salesman said I agreed to which I called Saturday July 11, 2015 to cancel being as I had an emergency to attend to. No call was returned after numerous phone calls and messages were left on the salesman voicemail.Desired Settlement: I'd like to get a refund. Simple as that. If someone agrees to something it should be expressed in written form It's that simple. Their shouldn't be difficulties afterwards as their is proof and a signature saying that the fee is non-refundable. Then both parties will be in the clear.

Business

Response:

The customer came into the dealership on Friday 7-10-15 at

about 11.00am to purchase a 2015 [redacted]. The customer and the dealership

agreed on a lease payment and the customer then gave us a $300.00 deposit at

12.14pm the same day for us to get the vehicle from another dealer. The customer

called the salesman the next day and ask the salesperson to call him back. The salesperson

called him back the same day but nobody answered the call. The number given

does not have voicemail. The vehicle was brought in from another dealer and now

the customer does not want to go through with the deal. We have incurred cost

for us to retrieve the vehicle from another deal from [redacted]. The vehicle is here

and ready for delivery.