M & J

Thank you for your letter dated June 29th, in reference to a complaint by a guest [redacted] regarding about price for the room rented on June 23, First I would like to apologize about the rate charged to the guest and we admit our mistake, but charged rate was incorrect, the actual rate was $plus tax per room for adults/bedsSince I was out of town, during this occur, I had a help from one of my friend who was at the front desk during this time and he was not aware of the rate hike and also during this time period the phone lines were not working at all because the lightnings in the area and also the power were on/off during the time course and I could not contact the office at allBut anyway, I know that he had overcharged the guest by $plus tax, which comes to $and I am willing to give her a refund of $on her charge card, therefore please confirm this by return mailAlso regarding her comments over not honoring a reservation, if the phone systems is not working due to area lightnings and thunderstorms we have no way to check the reservation, and the desk clerk sold the rooms to walk in customer/guests Anyway, we admit that he has sold some rooms at this price and we will refund all the guest overcharged with the differenceAlso about her comments that we rented a room with no phones, cable or internet service, this problem was in whole town of [redacted] and the nearby town areas and the guest was fully aware of this situation and the lightnings and thunderstorm is beyond our control in which we couldn't do anythingFinally once again we apologize and agree to our desk clerk mistakesOnce again I thank you for getting the matter to our attention Regards, [redacted] ***

In reference to your letter dated 9/15/regarding complaint from [redacted] about her reservation for Aug 21st, Regarding about the room rate and extra adult charges are as The copy of the booking is attached with the rate plus tax and this was for Adults/Childrens, but the childrens and extra person will be subject to a extra charge, at checking their were total of Adult & Childrens and their ages were 11/13/ So, we requested the guest for extra children who were over & years to pay extra $each plus taxChildren under years are free and years plus have to pay extra as mentioned Also, we would like to inform the guest that we could not hold rooms without credit card approval after pm, because most of time it happens credit card got declined, so we have to run the credit card by pm and get it approved The card was only used one time and not different occassions as claimed by the card holder As regards to prepayment charged, we haven't run the card befor 21st, August the card was used only once All the bookings we receive from [redacted] and [redacted] are subject to charge on the date of arrival and any declined card reservation we not supposed to hold the rooms for late night arrival and this particular guest came for check in was after 9:30pm

In reference to your letter dated 8/25/regarding a complaint by a guest [redacted] The guest had a reservation for Adults and Children, we told the guest that she had to pay for Extra children$plus tax for children over yearsShe refused to pay and was using bad words, therefore we told her to stop using this type of language or else we have to call the police Again we offered her to pay for Extra children which was $plus tax, but she refused this offer and left the property The copy of the reservation No [redacted] and a copy of this signed sale ticket is attached for your reference

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am re-enclosing the document that Relax inn sent you that I have made comments on.The starting price of $that has adults and children and the renegotiated price of $As well as the paid price of for a no show charge.You may also review my confirmation with children and adults and the request for a cot in the roomYou will see that the no "prepayment will be charged" but you can see that the card was used @ against my account.I am unable to prove that Relax inn used my debit card and numbers on different occasions @ this time, but I will have that information soon as my bank is researching the different transactions and has another days before that information is to get back to me.I will know at that time the legal offense for reusing my debit card.Sincerely, [redacted]

See attached

In reference to your letter dated 8/25/15 regarding a complaint by a guest [redacted].  The guest had a reservation for 2 Adults and 3 Children, we told the guest that she had to pay for 2 Extra children$40.00 plus tax for children over 13 years. She refused to pay and was using bad...

words, therefore we told her to stop using this type of language or else we have to call the police.  Again we offered her to pay for 1 Extra children which was $20.00 plus tax, but she refused this offer and left the property.  The copy of the reservation No. [redacted] and a copy of this signed sale ticket is attached for your reference.

In reference to your letter dated 9/15/2015 regarding complaint from [redacted] about her reservation for Aug 21st, 2015.  Regarding about the room rate and extra adult charges are as The copy of the booking is attached with the rate plus tax and this was for 2 Adults/2 Childrens, but the childrens and extra person will be subject to a extra charge, at checking their were total of 2 Adult & 3 Childrens and their ages were 11/13/15.  So, we requested the guest for 2 extra children who were over 13 & 15 years to pay extra $20.00 each plus tax. Children under 13 years are free and 13 years plus have to pay extra as mentioned.  Also, we would like to inform the guest that we could not hold rooms without credit card approval after 6 pm, because most of time it happens credit card got declined, so we have to run the credit card by 6 pm and get it approved.  The card was only used one time and not 3 different occassions as claimed by the card holder.  As regards to prepayment charged, we haven't run the card befor 21st, August 2015 the card was used only once.  All the bookings we receive from [redacted] and [redacted] are subject to charge on the date of arrival and any declined card reservation we not supposed to hold the rooms for late night arrival and this particular guest came for check in was after 9:30pm.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am re-enclosing the document that Relax inn sent you that I have made comments on.The starting price of $76.00 that has 2 adults and 2 children and  the renegotiated price of $85.75. As well as the paid price of 96.05 for a no show charge.You may also review my confirmation with 2 children and 2 adults and the request for a cot in the room. You will see that the no "prepayment will be charged" but you can see that the card was used @ 1632 against my account.I am unable to prove that Relax inn used my debit card and numbers on 3 different occasions @ this time, but I will have that information soon as my bank is researching the different transactions and has another 4 days before that information is to get back to me.I will know at that time the legal offense for reusing my debit card.Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me. 
Regards,
[redacted]

Thank you for your letter dated June 29th, 2016 in reference to a complaint by a guest [redacted] regarding about price for the room rented on June 23, 2016. First I would like to apologize about the rate charged to the guest and we admit our mistake, but charged rate was incorrect, the...

actual rate was $79.95 plus tax per room for 2 adults/2 beds. Since I was out of town, during this occur, I had a help from one of my friend who was at the front desk during this time and he was not aware of the rate hike and also during this time period the phone lines were not working at all because  the lightnings in the area and also the power were on/off during the time course and I could not contact the office at all. But anyway, I know that he had overcharged the guest by $40.05 plus tax, which comes to $44.85 and I am willing to give her a refund of $50.00 on her charge card, therefore please confirm this by return mail. Also regarding her comments over not honoring a reservation, if the phone systems is not working due to area lightnings and thunderstorms we have no way to check the reservation, and the desk clerk sold the rooms to walk in customer/guests.  Anyway, we admit that he has sold some rooms at this price and we will refund all the guest overcharged with the difference. Also about her comments that we rented a room with no phones, cable or internet service, this problem was in whole town of [redacted] and the nearby town areas and the guest was fully aware of this situation and the lightnings and thunderstorm is beyond our control in which we couldn't do anything. Finally once again we apologize and agree to our desk clerk mistakes. Once again I thank you for getting the matter to our attention.   Regards, [redacted]