[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
*** *** Revdex.com of Wisconsin In responds to the complaint filed on 08/04/ID ***The first mistake on the complaint was that Stu’s Flooring is a vendor for Costco WholesaleThe customer has a signed contract with Costco and the payment was made to Costco not
Stu’sIn responds to the delivery time it was an estimate of weeksOn the contract that client signed it states that work should be substantially completed by the approximate date above unless the work has been delayed due to unforeseen circumstances *** Did not foresee the Nationwide delay they are currently experiencingWhen the order was placed was Given a ship date of June which would have been right on track for the time estimated for installationBeing a customer with *** for over plus years, have never had any issue with delivery so it Was never questionsCalled numerous times and was given ship dates which I in turn informed customer, again never questionedWhen part of the order was received, as compensation to the customer agreed to install what had arrived Unfortunately when a order goes bad it continues to Go wrong, the vanes came in short and blinds that were on the packing list were missing from the boxReorder with *** and rushedThe plant that manufactures the cordless TDBU was still running weeks Behind and the customer was told thisThe second install was short two blinds which Customer was told By myself and the installerThe two missing shades arrived the next day and she was called the same day to have install doneEverything was installed on 07/09/customer signed off on contract that Everything was correct and to her satisfactionBecause of the delay and problems reached out to *** for additional discount for customer*** Was able to help with a 10% off discount of entire order of $which customer has already received in the form of a Cash CardHer issue with the other Cash Card has been also been processed As a rebate which takes longer to receiveIt’s unfortunate that these problems happened, but she was compensated with a discountShe also Complained about the shades that were installed need adjustment, *** decided to just have them Remade to avoid any other issuesHer desired outcome was to get Cash Card for the 10% which she has received and the other is in processMidwest Representative from Costco has been informed again to reach out to herI feel her frustration along with the numerous other customer’s in the same situation Sincerely, *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
*** *** Revdex.com of Wisconsin In responds to the complaint filed on 08/04/ID ***The first mistake on the complaint was that Stu’s Flooring is a vendor for Costco WholesaleThe customer has a signed contract with Costco and the payment was made to Costco not
Stu’sIn responds to the delivery time it was an estimate of weeksOn the contract that client signed it states that work should be substantially completed by the approximate date above unless the work has been delayed due to unforeseen circumstances *** Did not foresee the Nationwide delay they are currently experiencingWhen the order was placed was Given a ship date of June which would have been right on track for the time estimated for installationBeing a customer with *** for over plus years, have never had any issue with delivery so it Was never questionsCalled numerous times and was given ship dates which I in turn informed customer, again never questionedWhen part of the order was received, as compensation to the customer agreed to install what had arrived Unfortunately when a order goes bad it continues to Go wrong, the vanes came in short and blinds that were on the packing list were missing from the boxReorder with *** and rushedThe plant that manufactures the cordless TDBU was still running weeks Behind and the customer was told thisThe second install was short two blinds which Customer was told By myself and the installerThe two missing shades arrived the next day and she was called the same day to have install doneEverything was installed on 07/09/customer signed off on contract that Everything was correct and to her satisfactionBecause of the delay and problems reached out to *** for additional discount for customer*** Was able to help with a 10% off discount of entire order of $which customer has already received in the form of a Cash CardHer issue with the other Cash Card has been also been processed As a rebate which takes longer to receiveIt’s unfortunate that these problems happened, but she was compensated with a discountShe also Complained about the shades that were installed need adjustment, *** decided to just have them Remade to avoid any other issuesHer desired outcome was to get Cash Card for the 10% which she has received and the other is in processMidwest Representative from Costco has been informed again to reach out to herI feel her frustration along with the numerous other customer’s in the same situation Sincerely, *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]