M K M Tree Service

Review: MKM Tree Service agreed to work on the trees in our yard over 7 weeks ago. [redacted] came out to our house, assessed the work to be done, and quoted a price. We scheduled the work for the week of June 11, 2012. The firm did not show up as agreed. After numerous unreturned calls, it was agreed that the work would then take place on either July 4th or 5th. Again, the firm did not show up. Finally, another date of July 19th was set. Again the company was a no-show. We have now wasted four full days of waiting at the house for the company to arrive, canceling other activities and holiday plans with family, etc., not to mention waiting almost two months for the work to be done. Excuses given by the company were personal reasons, incoming work on storm damage in the valley, and the summer heat. Our job continued to be pushed back due to other jobs. When the work was originally commissioned, heat was not an issue, as temps were 20-30 degrees less or so than they are now. In addition, during the most recent contact with the company we stated that there was now an urgency to the service, as we, too, had suffered storm damage and now have a very large, heavy, main arm of one of the trees broken and dangling precariously from the top of the tree, threatening injury or worse when it does fall. As I stated above, they did not show up to fix the problem and have made no attempt to contact us to explain why, set a new date, etc. The company has been difficult to contact by phone. Calls we have made to them go to voicemail, which are never returned. If we get lucky enough to actually reach a voice on the other end of the phone, we get nothing but excuses and hollow promises. This is not the way to conduct a business. We understand that things come up, plans change, etc., but the company has made no attempt to keep us updated or follow through with service. We had high hopes for this business but have been sadly disappointed. We will not recommend this business to anyone.Desired Settlement: We would like this complaint to be a permanent part of their business record, to serve as a warning to others that this company is not professional or dependable.

Business

Response:

Even though this is the first complaint we have ever received, we take it very serious. Due to some unforeseen circumstances, such as storms; high heat causing three employees including myself, heat exhaustion and heat stroke; and a death in the family, we were unable to make the scheduled appointment.

We did communicate with the customer and even though she thought they were one excuse after another, unfortunately they were the truth. We are a small company so when unforeseen circumstances happen, it throws us extremely behind. Our other customers were very understanding during this time and we're very sorry this customer felt neglected.