We have attempted to call you at the number listed in your inquiry, but the person answering stated that she was not you and did not know who you were. You may wish to provide a different contact number.
I'm sorry; I can only deal with what is contained in your submission to the Revdex.com. Given the correct number, our manager will be able to contact you.
We received an internet lead from Mr. [redacted] on December 28th, 2016 through [redacted] concerning the vehicle he was interested in. In our response to his inquiry, the internet sales associated replied that particular vehicle had been sold, but we had similar vehicles in stock including new [redacted]....
The same day the customer called the dealership and spoke to one of our sales consultants, Oile, that stated the particular vehicle was still available. Oile assumed the vehicle was still here because it was still displayed on our website and in our system. He neglected to go physically touch the vehicle to verify the vehicle was here and available to sell, which it was not because it had already been purchased. Our Ford General Manager, Anson J[redacted], talked to the guest an apologized for our lack of communication and the inconvenience. We are sending Mr. [redacted] and his wife a gift certificate to their favorite restaurant to again apologize for the situation. We hope to have an opportunity to serve the [redacted] family in the future.
Sent: Wednesday, December 14, 2016 12:19 PM Subject: Complaint 11868451 We have apologized to Mr. Finley for not being attentive to his requests. Mr. Jones our General Manager spoke to Mr. Finley and...
offered to reimburse him for the repair and for his trip costs. Mr. Finley agreed to the reimbursement of $399.00. Mr. Jones has turned the check request into our accounting office. Mr. Finley should receive his check in about one week’s time. Sincerely, Mark [redacted]
I see that we sent a check for $100 to you on March 14, 2016. If you have received it, and you are expecting another referral check, please advise the name of the customer whom you referred. If you have not received the check, please advise and we will stop payment and issue a new one.
Dan...
I understand that you have been in contact with our finance director, Desmond S[redacted], and that the cancellation has been made and the refund sent to our lender for application to your loan balance.
Revdex.com:
This letter is to inform you that Russell & Smith Ford has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/30/2016 and assigned ID [redacted].
Regards, thks [redacted]
We have attempted to call you at the number listed in your inquiry, but the person answering stated that she was not you and did not know who you were. You may wish to provide a different contact number.
I'm sorry; I can only deal with what is contained in your submission to the Revdex.com. Given the correct number, our manager will be able to contact you.
We received an internet lead from Mr. [redacted] on December 28th, 2016 through [redacted] concerning the vehicle he was interested in. In our response to his inquiry, the internet sales associated replied that particular vehicle had been sold, but we had similar vehicles in stock including new [redacted]....
The same day the customer called the dealership and spoke to one of our sales consultants, Oile, that stated the particular vehicle was still available. Oile assumed the vehicle was still here because it was still displayed on our website and in our system. He neglected to go physically touch the vehicle to verify the vehicle was here and available to sell, which it was not because it had already been purchased. Our Ford General Manager, Anson J[redacted], talked to the guest an apologized for our lack of communication and the inconvenience. We are sending Mr. [redacted] and his wife a gift certificate to their favorite restaurant to again apologize for the situation. We hope to have an opportunity to serve the [redacted] family in the future.
Sent: Wednesday, December 14, 2016 12:19 PM Subject: Complaint 11868451 We have apologized to Mr. Finley for not being attentive to his requests. Mr. Jones our General Manager spoke to Mr. Finley and...
offered to reimburse him for the repair and for his trip costs. Mr. Finley agreed to the reimbursement of $399.00. Mr. Jones has turned the check request into our accounting office. Mr. Finley should receive his check in about one week’s time. Sincerely, Mark [redacted]
I see that we sent a check for $100 to you on March 14, 2016. If you have received it, and you are expecting another referral check, please advise the name of the customer whom you referred. If you have not received the check, please advise and we will stop payment and issue a new one.
Dan...
C[redacted]
I understand that you have been in contact with our finance director, Desmond S[redacted], and that the cancellation has been made and the refund sent to our lender for application to your loan balance.
Revdex.com:
This letter is to inform you that Russell & Smith Ford has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/30/2016 and assigned ID [redacted].
Regards, thks [redacted]