M K Technology Inc

Mrs. [redacted] placed food and order with Grocer Direct. Mrs. [redacted] also ordered an air purification system package which and because she needed additional refrigeration provided her with a complimentary freezer to hold her order. on the delivery day, Mrs. [redacted] refused the complimentary freezer freezer...

and told us that she was going to be moving to her daughters house and asked us to deliver the freezer and the balance of her food there. After she moved she attempted to cancel everything, the food, freezer and her air system several months after her initial food was delivered. Mrs. [redacted] even made a payment on her food and air purification system. Mrs. [redacted] will not take any more food or the freezer and has stopped paying for the air system and will not accept any more calls from us. If Mrs. [redacted] would like us to send more food all she has to do is contact us to schedule an appointment. we'll be happy to send her food and her and a complimentary freezer. Sincerely, Claudia S Operations/Customer Support

Mrs. [redacted], I'm confused with your complain because everything that you requested was sent to you with the exception of a few packages of pork chops we issued you a credit for. Often, there are items back ordered or with new orders such as yours, we send additional product at no charge to...

accommodate a client. Below are the adjustments that were sent to you which we were under the impression satisfied your requests for additional product.   1/ the groceries list was complete: sent 3 shipments between 5.16-5.19.2016:- 1 MORTON Salt- 2 KETCHUP- 4 Tomato Sauce- 10 ct IVORY soap- 3 SOS- 2 GULDENs Mustard- 1 STOVE Stuffing _Chicken- 1 Grape Jelly- 6ct KEAFT Mac & Cheese- 2 48Oz MOTTS applesauce- 4 Tomato Paste.All these were items that she circle on grocery list. All were in addition of what was deliver originally:- DOMINO sugar- Whole Wheat Pasta, Ziti and angel hair- GAIN laundry Detergent- Brown Rice- Napkins- SCOTT toilet tissue- BOUNTY paper towels On the frozen items we sent you twice Filet Mignon, first time 3 packages and second time 5 packages totaling 8 packages, 16 filet mignon steaks at no additional charge.  As you can see from the additional deliveries you received from us, we do honor our guarantees. I don't understand what your complaint is about other than you have remorse and no longer want the service.  Keep in mind that you are under no obligation to re-order from us in the future if you don't feel the service is right for you.  However, we can not pick up food once delivered and re-sell it to someone else nor can we take back your freezer.  Should you decide not to re-order from us in the future, you will still be responsible to pay for your freezer. If you have any questions or need any further assistance, please don't hesitate to contact me. [redacted]Operations / Customer Support

Mr [redacted],Grocer Direct or the salesperson never promised you to take back the freezer if you discontinued service with the company.  As a matter of fact, we told you specifically when you asked us about taking the freezer back, that we would not take it back which led you to initially decide not to move forward to purchase the freezer.The order was prepared for you without the freezer and just before you left your house, you changed your mind and told the representative that you wanted the freezer. We were up front with you and fully disclosed the terms and conditions of the sale both verbally and supported in writing through the contracts that you and your wife signed and were left copies of.You had ample time to review the paperwork left behind and if you decided not to move forward with your order, we would have cancelled it without recourse to you and refunded you back your deposit.Grocer Direct would not say one thing and have it contradicted in writing through the contracts.From time to time, we have a perspective client willing to purchase a used freezer which at that time we can introduce to you. The transaction would be between you and the interested party without any involvement from Grocer Direct. Unfortunately we are not able to take back the freezer.Sincerely,[redacted]Operations / Customer Support

Grocer Direct will honor the promise of sending more food. The adjustment was placed and Mrs. [redacted] should receive it before Christmas.

Basically, here is what Grocer Direct promised but failed to do, and they've had almost 6 months and may phone calls from me to do so:"Grocer Direct will be sending him additional food at no additional cost to offset his pricing and we have also re-explaining his refrigeration purchase and the discounts he is receiving."If you read the other posts from other people, it is clear that Grocer Direct is in-fact misleading their customers to purchase additional products, and refusing to take them back once the customers find out the actual price of the product (refrigerators, cutlery sets, etc). Basically, here is what Grocer Direct promised but failed to do, and they've had almost 6 months and may phone calls from me to do so:"Grocer Direct will be sending him additional food at no additional cost to offset his pricing and we have also re-explaining his refrigeration purchase and the discounts he is receiving."If you read the other posts from other people, it is clear that Grocer Direct is in-fact misleading their customers to purchase additional products, and refusing to take them back once the customers find out the actual price of the product (refrigerators, cutlery sets, etc).Basically, here is what Grocer Direct promised but failed to do, and they've had almost 6 months and may phone calls from me to do so:"Grocer Direct will be sending him additional food at no additional cost to offset his pricing and we have also re-explaining his refrigeration purchase and the discounts he is receiving."If you read the other posts from other people, it is clear that Grocer Direct is in-fact misleading their customers to purchase additional products, and refusing to take them back once the customers find out the actual price of the product (refrigerators, cutlery sets, etc).

All three orders that Ms. [redacted] placed with Grocer Direct over an 18 month period were in six month increment. There is no obligation to continue to order food from us beyond the six month order of food.The freezer is a purchase that can not be cancelled and  includes a service plan that covers her in the advent the freezer breaks down or she loses power and suffers a food loss.  Grocer direct would replace the food that was lost and repair or replace the freezer. The paperwork that Ms. [redacted] signed and left copies of. The agreement states that we do not have a rental or lease program and that if you discontinue food purchases, you would continue to be responsible for your non food purchases.We can send a copy of the agreements to Ms. [redacted].  These agreements fully disclose the terms and conditions of the sale and pricing.  Grocer Direct provided discounts off of the food order to offset the price of the freezer.Although Ms. [redacted] is not obligated to order more food from us she is obligated to pay for her equipment. Unfortunately, Grocer Direct can not take the freezer back. If I can be of any further service, please do not hesitate to contact me. Sincerely, Claudia SCustomer Support

As requested, a copy of the paperwork including the contracts that you approved and signed at the time of sale is attached. additionally, the food that we service our clients with is among the highest quality all natural food available.  Our plant services some of the finest establishments in the country and only after you stopped ordering from us and wanting to return the freezer, are you now saying that the food isn't very good.  You never complained about the food before.  Sincerely,Claudia SOperations Dept./Customer Support

On July 24,2014 Mr. [redacted] place his second food order with us along with a cutlery Setwhich includes service on his freezer.Our representative explained the details of the transaction that was also detailed inthe contracts that he approved and signed.The contracts explain the total cost of...

his food and term as well as the cost ofhis cutlery and term, the monthly payment of his food and the monthly paymentfor his cutlery and service.  Mr. [redacted] claims that he hadn’t received an invoice for the cutlery for 6months and then received it.  On ay 5th 2015 we spoke to Mr. [redacted] and made sure that he would be receiving hisinvoice each month as well as reviewing with him the details of  his food and cutlery purchase.We reminded him that he would be receiving two invoices, one for the food and one for thecutlery.Mr. [redacted] wants us to terminate his contract for the cutlery and take it backeven though he has been using it for the past 6 months which we unfortunately cannotdo.We will continue to honor the food discount andguarantees on our food and equipment.Mr. [redacted] is under no obligation to continue to purchase future food from us ifhe wishes not to however the cutlery would have to be paid for.For as long as Mr. [redacted] is shopping with us, the discount from the food will continueto subsidize him for the cost of the cutlery and service.Sincerely, Claudia SOperations Director

Ms. S,You state that I was "very happy" with my first order. I don't know where you got that information from but I never said that. To the contrary, in my last response I said I was reluctant to be locked in with Grocer Direct long term because of our concern of how the company operated. This was a direct reflection of how John bad mouthed Bob in front of us.You asked why did I place the order for the cutlery and freezer service contract if I did not fully understand the transaction. As I have already explained, When John told us about how the additional purchases work, it was very confusing. That is why my wife and I continually asked John questions in an effort to understand. The reason I finally agreed to place the order was because of John's statement that it would take 2 to 3 orders to pay off the cutlery. If I was unsure about continuing with Grocer Direct, why would I agree to be locked in with the company for at least another 3 years? The answer is I wouldn't. This is the main reason for this complaint. Grocer Direct's incorrect information led me to make a decision that I would have not made if I knew the true information. Would you have agreed to enter into a contract with a company for 3 plus years if you weren't comfortable with them? We also were not made aware of the finance charges. Why did the Grocer Direct rep not explain these charges to us?It also seems that some of the information you have provided does not tell the whole story. You talked about the delivery of our second order and how there were some backordered items that were delivered in short order. First of all, it took a month of emails to get you to understand everything that was wrong with the order and my issues had nothing to do with back ordered items. We received items that we did not order. You said this was done as a convenience to us, but when my wife has food allergies, how does getting food that someone else picked out help us?On top of all that, every single item of the grocery part of the order was incorrect, whether it was the wrong size, type, etc. I understand mistakes happen, but when you downplay my complaint by not acknowledging the entire contents of the issue, that's just not right. Because we were never told that we would be receiving two separate bills after we purchased the cutlery, we assumed when the one monthly bill arrived that it was for everything. We recognized the amount from when we placed the order with John and never had reason to go back to see if that price was for everything. I was told Grocer Direct can not take the cutlery set back after using it for six months. I really don't believe that you can not take it back. I feel that you don't want to take it back because then you are responsible for the having to pay the finance company. Sincerely,
[redacted]

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Grocer Direct Company Contact: Claudia S Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: Mrs. [redacted] Staff Member: Response: Mrs. [redacted], at the time you placed your order with Grocer Direct, we agreed to provide you with a freezer without any cost to you. You informed us that you would be moving to your daughters home at which time you would have the room for the freezer. We agreed to deliver to you your food in smaller increments until you moved at which time we would bring you back the freezer and the balance of the food. We were and still are prepared to deliver the freezer the balance of your food however you've been trying to cancel your order which we informed you can not be cancelled. You've made one payment toward your order and are refusing to take the balance of the order including a freezer. You told us never to contact you again and threated to take action if we did. When your daughter called and spoke to us she informed us that it was she that didn't want the order in her house. Unfortunately we have no control over your situation with your daughter. We are willing and able to deliver the balance of your food and refrigeration to you at your daughters house or to any address you give us. Please let us know what day you're available to receive it. Sincerely, Claudia S Operations / Customer Support The payment that you made went toward the order you received and cannot be refunded to you.

Complaint: [redacted]
I am rejecting this response because:
I just want a copy of what I signed and the receipt for the freezer to know the cost. I shouldn't be scammed into paying more for it then it's worth. I still don't think it's fair that they changed their food company to a terrible quality product but I will just accept I got taken advantage of it I get that receipt. The salesman was very convincing that I could just order for 6 months and did not say then I would've been responsible for $3000! I just want the papers I signed and the receipt for the freezer.
Regards,
[redacted]

Mrs. [redacted], we have noted that you are rejecting our response to your complaint.  There is nothing further that we can do.  As per your request, we furnished you proof and full disclosure of your purchase. Once again you are under no obligation to order food from this company again however you are responsible for your non food purchases.Sincerely, Claudia SCustomer Support

Grocer Direct LLC is a bulk buying shop from home food service that offers home delivery of high quality meats, vegetables and name brand groceries, including beef, chicken, pork, veal, lamb seafood along with a variety of vegetables.Typically, these orders are designed to last 6 months with service...

throughout the six months and beyond. Included in the price that we give, Grocer Direct guarantees that there will be enough food to sustain a family over the six month period.In addition to the food, Mr. [redacted] purchased a commercial freezer as well.Mr. [redacted] description is pretty accurate as to what took place when the representative was there.  He was also given a complete product list with the weights of each item.Grocer Direct sells food packages for a certain amount of money, guaranteed to last.  We do not sell products on a per unit basis.  If Mr. [redacted] was uncomfortable with the method that Grocer Direct uses to sell its foods or the price of our commercial freezer, then he could have refused to purchase them at the time the representative was there or have even have cancelled the order without recourse prior to delivery.Mr. [redacted] makes his living as an auditor beating up companies for the best price possible. This tactic should have taken place prior to his purchase, not afterwards.What Mr. [redacted] fails to realize is this is not the same food that you could get at the local market. Each item is individually vacuum sealed for freshness, has more than double the shelf life, is delivered and packed away for him, a representative that comes to his home to service him and is affordable, costing him well within his spending budget. In addition, we would not use any pricing criteria other than our own to price an order up. Certainly not Mr. [redacted].Grocer Direct offers the best foods and service available and will insure that their order will provide for Mr. [redacted] and his family, plenty of food.Also, we had the representative contact Mr. [redacted] to go over the order and speak to him and it was our understanding that the matter has been resolved until we received this complaint. As we explained to Mr. [redacted], we cannot take back any food or the freezer to be resold to anyone else.  At the end of this order, Mr. [redacted] is under no obligation to continue purchasing food from us. He is, however responsible to pay for the freezer he purchased.If there is anything further that I can help with, please don't hesitate to contact me.Sincerely,[redacted]Director of Operations / Customer Support

Mr. [redacted]s complaint with Grocer Direct has been resolved.  After receiving this complaint from Mr. [redacted], we contacted him to go over the details of his purchase and to rectify his concerns with his order.  Mr. [redacted] purchased Food, refrigeration and service policy from us...

in July 2014.  He was happy with his initial order and decided to place a second order with us which he substantially cut back and didn't receive enough meats, vegetables or groceries. Grocer Direct will be sending him additional food at no additional cost to offset his pricing and we have also re-explaining his refrigeration purchase and the discounts he is receiving.Mr. [redacted] indicated that this is satisfactory to him.  We will follow up with him to deliver the balance of his products.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,Well, it seems that no matter what I said these people are not going to give my money back.  I lost.  I don't want to see, or hear from them ever again. But, it's not over for me.

Complaint: [redacted]
I am rejecting this response because:
I know there is no way I can prove what the salesman promised me. I guess he just took advantage. He told me while my husband was deployed it would be perfect and I could cancel when he came back. He kept assuring me I could cancel but left out the part of owing the rest of the money for the freezer.  I'm very disappointed that this company operates like this.   Can I get a copy of the freezer receipt or is this impossible? I really want proof it's that expensive.   Also it says I pay $82/month for the freezer and I have been paying since May 2014. Shouldn't I already be almost done? And this says I owed $2205 but I have been billed for over $3000 and still saying I owe over $1,000 after over 2 years. This doesn't make sense to me. 
Regards,
[redacted]