M & K Truck Centers

We received complaint on 9/28/from [redacted] *** Here is the explanation from our end Patient had dates of service in question, 3/2/and 3/9/15Date of service 3/2/15, patient had exam and x-raysThe claim was sent to [redacted] times 3/2/15, 4/24/and 6/3/The claim finally paid on 6/26/15, months later The claim total was $231, insurance paid $80, leaving a balance for patient of $Which still outstanding.Date of service 3/9/15, patient had extractionsInsurance billed times, no response from ins, 8/Insurance called and said we were using the wrong ID #, re billed with new infoOn 9/18/Received EOB form [redacted] stating that they do not pay for extractions, no payment was receivedTotal claim for extraction was $592, insurance paid 0, patient had paid $at time of appointment, balance due $238.Interesting that we billed the first claim with the wrong ID# and it got paid.DuHamel Family Dentistry is not a contracted provider with [redacted] ***, it is very hard to get any info out of them Statements were sent to patient each month NOTHING was reported to TRW It has been months and balance is still outstanding

We received complaint on 9/28/15 from [redacted].  Here is the explanation from our end.  Patient had 2 dates of service in question, 3/2/15 and 3/9/15Date of service 3/2/15, patient had exam and x-rays. The claim was sent to [redacted] 3 times 3/2/15, 4/24/15 and 6/3/15. The claim finally...

paid on 6/26/15, 3 months later.  The claim total was $231, insurance paid $80, leaving a balance for patient of $151. Which still outstanding.Date of service 3/9/15, patient had extractions. Insurance billed 3 times, no response from ins, 8/19 Insurance called and said we were using the wrong ID #, re billed with new info. On 9/18/15 Received EOB form [redacted] stating that they do not pay for extractions, no payment was received. Total claim for extraction was $592, insurance paid 0, patient had paid $354 at time of appointment, balance due $238.Interesting that we billed the first claim with the wrong ID# and it got paid.DuHamel Family Dentistry is not a contracted provider with [redacted], it is very hard to get any info out of them.  Statements were sent to patient each month.  NOTHING was reported to TRW.  It has been 7 months and balance is still outstanding.