M Karel Interiors, Inc.

To address complaint #1: The updated bill the client received was for a correction in a billing error. This particular error arose from us sending out an expedited lab service, which we do not routinely do. Upon receiving the bill from the lab, the client's account was
updated to reflect the difference in cost. The updated bill was sent to the client on or about 2/18/and was clearly marked at the bottom with instructions for paying it. It also stated that payment was due within days. Payment was not made, nor arranged within that time, so the debt was turned over to our collection agency 5/1/17. The extra amount added to the bill was a service charge for delinquency in paying said bill. I have since learned from our collection agency that I submitted my claim with them incorrectly, and have changed my protocol for assigning debts to themComplaint #2: I do not show ANY bill on this client's account that is in excess of $700, the largest one I see is for about $580. I'm not sure where the client is coming from on this one. The prices given over the phone were for the prices of spay/neuter surgeries for three pets. On the date of the surgeries, extra services were agreed to at time of check-in. As per MVC protocol, all charges are explained prior to patients being admitted for procedures so that owners can make a decision as to what they want done for their pet while it is in our careComplaint #3: See response to complaint #Complaint #4: The client came in to buy products (after having been sent to collections) and she was informed that there was an unpaid balance on the account. I had not received payment from the collection agency, and the receptionist had no knowledge of us having sent this client to collections. She later called me on the phone and I discussed this with her personallyAs for the desired settlement: As stated above, I see no charge higher than $580, therefore claiming a purchase of $is if anything fraudulent. As for paying back $400, I decline. All charges on the bill being disputed were pointed out beforehand and agreed to with a signature PRIOR to them being performed. The procedures were performed correctly and the patients recovered without incident, therefore I see no reason to refund themJeremy B*** Practice Manager

According to my receptionist, you WERE given pricing when you called prior to your visit. Furthermore, you were told by the doctor that your pet had received an exam, which you witnessed her performing, and is REQUIRED before giving a Rabies vaccine. This is a requirement set forth by
the federal government, we are merely following the rules. As for your change, there is none, as you still have a balance with us. Your video you shot of me will clearly show me telling you I would give you a receipt for your partial payment when you returned my paperwork that you walked out of the office with. BTW, that paperwork is considered STOLEN property until you return it for us to double check and verify the information that is on it

When one does read the original complaint, one will see that the Purchase Price is listed as $(clearly stated at the bottom of the complaint dated 5/31/2017). This is where I got the amount from, I did not pull numbers from thin air. I was clear in how the submission was made to the collections agency, and how I made the mistake, I shall not repeat myself here. As for the conversation with the Mrs., that is exactly right. At that time I had not received the check from the collections company, and therefore had no way of knowing if the payment I would be receiving from them would cover the amount owed (it did not, BTW). And, yes, since the payment from them did not cover the balance due, I will expect that amount to be payed before further services are to be rendered. To be clear, the service fee that made the amount higher when I submitted the bill to collections, has been waived. However, since there are other costs involved in the collection of this bill, there is still a balance on the account

Complaint: ***
I am rejecting this response because:I apologize for misstating over $700, Jeremy is correct. The charge for spay and neuter was $(not $700) when we were quoted approx$300. That is still an "unexpected" overage of approx$280. I think this business has many people complaining about "unexpected" charges. Plus the extra charge of $dollars on the rabies test equals $of "unexpected" charges. Plus a $overcharge sent to collections equals $400. I never mention $as per Jeremy's response. Perhaps Jeremy should read the original complaint againJeremy did not address the issues of Asending an amount to collections that is higher than owed and the legality of doing such. And BNot understanding the rules of collections (how long it takes for the merchant to be reimbursed) and taking that lack of knowledge out on my wife. He told her she would have to pay a difference of what was not reimbursed by collections. Even though a higher amount than owed was sent to collections in the first place! My wife saw Jeremy in person, not on the phone as Jeremy claims, and Jeremy acted in a manner that was belittling. Jeremy's exact words "well, we will have to see how it plays out". Evidence of how this business treats their clients is fully visible on their Facebook page under the business response to reviews. Again I want to please emphasize that the front desk staff at this vet are extremely caring as well as the vet we saw: DrL***
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because: I have attached: the statement of amount owing from May 2017 and the notification from collections during that same period.  We were clearly sent to collections for more than the amount owing.  And now you are suggesting we owe your office approx. an additional $20.  1. You should include a full statement of the entire transaction history to prove how we now all of a sudden owe additional money.  2. You should also understanding the merchant will pay a fee when sending someone to collections.  Is it legal to try to collect further money based on the same balance owing once someone is sent to collections and fully paid collection?  Are you trying to collect from us the cost of sending us to collections?  Please advise where this new balance came from.
Sincerely,
[redacted]