M. Katz & Sons Fine Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was told on 9/*/15 that a RA number was sent to King Hickory to return and reselect the sectional.   Today is the [redacted] and nothing has been done.   I contacted the company on 9/**/15 and spoke to Abe.  He said, he was waiting to hear from the company and would get back to me.  I am a year into this problem.   I question how long it take to get a RA number given that I have been dealing with this problem for almost a year.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I purchased a King Hickory Sectional from M Katz Furniture company in March of 2014. It was delivered July 2014. Within a month I was having issues with the sectional. A seat cushion was torn. Contacted Mkatz. A new cushion covered was mailed to me on November. On December **, 2014, I noticed one of the back cushions were ripping away from the back of the sectional. Called M Katz and talked to Abe about the cushion. This was just the start of the major issues with the sectional. M Katz had an Upholstery come out to look at the cushion in January. When coming 2 of the 6 back cushions were pulled away from the back. She noted the cushions were sewn with incorrect thread and were not sewn correctly. She said, all the cushion would eventually tear away from the back of the sectional. The Upholster called Mkatz to discuss what needed to be done on 1/**/15. Numerous calls have been made to M katz over the past year. I even called King Hickory twice but was told I had to go through the furniture dealer for warranty issues. To date 5 of the 6 cushions are torn away from the back of the sectional. (the cushions are attached to the back) The back is not completely covered in fabric so you can see the cotton batting on the back of the sofa). I have communicated this several times with the company and have been told it would be repaired. I have made several calls and have been told I will get back in touch with you and never receive a call back. Over 18 calls have been made to M katz. I have documentation of my phone calls, emails submitted, and photos. David the owner told me to be patient in June. It is September now - How be patient. The King Hickory Warranty states that is will repair or replace defects.Desired Settlement: Refund -

Business

Response:

Dear Sirs, We are negotiating with manufacturer to allow the client to re-select. We have submitted the complaint and have tried to resolve with parts unsuccessfully. We will be in touch with the client directly as soon as we have word. We appreciate the clients patience. We are sorry for any delays and inconvenience. David

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was told on 9/*/15 that a RA number was sent to King Hickory to return and reselect the sectional. Today is the [redacted] and nothing has been done. I contacted the company on 9/**/15 and spoke to Abe. He said, he was waiting to hear from the company and would get back to me. I am a year into this problem. I question how long it take to get a RA number given that I have been dealing with this problem for almost a year.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A replacement order has been submitted

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. A new order was submitted for a replacement. I do not want to close the case until I have the new sectional.