M. Kilduff Consulting, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
It's clear that this company will not accept any responsibility. I have instructed our legal team to file legal actionwe will take this to the ***, MA(Taunton District Court). We will also file a written grievance with the State of Massachusetts, New York and the US Attorney Generals Office.Make no mistake, we understand that there will be significant legal cost for the both of us, This has become more than just the money that is due to us. I will gladly do what it takes so RQB is held accountablebad bookkeeping is bad bookkeeping! If you can't produce a good product, you shouldn't produce it!!! No matter the reason or excuse. Even if we were as bad as you allege.Your Revdex.com grade is an F!
Regards,
*** ***

It was charge to be reimbursed for postage for sending out all W2, 1099, 1096, 941,and forms on his behalf. Nothing about this was for services rendered. His contract states that he must pay any outstanding AR balances if he is to cancel the service. Joe was a client
for several years and knows the routine. I have done it this way year in and year out. Contractually he paid a flat fee for services but postage is above and beyond and he knows it. See attached. He is just trying to get out of paying me back for postage for his forms that I had to submit for him. Thank you , *** **

Environment ·         RQB Hired to perform reconciliation tasks o   (see attached Scope of work and contract) o   (note that there is no mention of working on their [redacted])   ·         RQB...

Hosted their [redacted] data and gave client access to it to work along side RQB in side the dataset. ·         [redacted] is a Product & Service Based company for the physically disabled ·         Franchisor created a conduit called [redacted] to pass information the clients enter into QB.  ·         They use the [redacted] to perfect the sale (create the purchase from the Franchisor and other preferred Vendors) Facts ·         [redacted] Started business Dec 2013 ·         [redacted] Started with RQB Dec 2013 ·         RQB had 20 clients with in this Franchise system at one time but due to the complexity and time needed to run the [redacted] – several dropped off.  ·         RQB now has 7 because the [redacted] issues meant we needed to bill for extra time / work and they did not like that ·         [redacted] was non responsive to requests for information so we could do our job as outlined in the Scope.  There are approx. 67 emails outlining requests for information ·         [redacted] never did get back to us and around Dec 2015 announced they were leaving RQB.  ·         RQB Acknowledged their request Dec 2015 with the following issues left unanswered – o   Regarding payroll – all forms, payments have been made through December 31, 2015 o   Regarding sales tax – all forms, payments have been made through December 31, 2015 o   Regarding bank reconciliations – everything has been reconciled to the December 31, 2015 bank statement and categorized as best we could do given that we communicated questions to them on a regular basis that went on answered ·         and so they were left with a list of unknown expenses to categorize as well as two credit cards that we have again  - asked for statements numerous times and never received.   o   We sent them unknown category questions in the form of email every month that too went on answered.  ·         As far as mobility activity Lisa in our office kept up with checking their [redacted] queue which was never in our contract to begin with o   Owners wife called Jan 26th 2016 and started sending all sorts of documents – documents we asked for previously.  They called in the 11th hour January 26 when we agreed over a month ago to close our relationship up by the Jan 29th o   RQB accepted the documents and did what we could to reconcile 2015 activity and yet did not acknowledge the 11th hour sending of documents that we could have used and documented when needed ·         It was unfortunate that we could not work together but there has to be communication and what happened here is communication breakdown.  There must be communication from the client in order to make this bookkeeping relationship work.  RQB has 200+ clients and none of them ignored us like this client did  Problem to address The husband, [redacted] , sent an email (pasted here à) (I have several concerns that I need to address with you... We paid you for a service. It's come to my attention that you (staff) did NOT properly executed your job as bookkeepers.  Our books were poorly managed and kept!    In fact, they are a mess... and according to two independent Bookkeepers it will take weeks if not more to correct and balance our books.   At a  cost that may exceed $2k in order to clean up this mess. I'm respectfully going to ask that you do the right thing and refund or pay for the clean up.   If you would like to talk about this, please call me at [redacted]) and expects us to pay for his clean up activity.  He never even asked us to do it but demands 2k reimbursement.  We called [redacted] and I opened by saying that John and my staff where all on the call and that we were sorry for his situation but that it was he that did not communicate –or- reply to any of our numerous requests to answer questions, Unknowns , or help us get certain documents.  At that , he accused us of being hacks and screwed up his books so bad etc etc etc.  When I repeated myself that I could not condone paying for this He threatened me and said that he would blog nasty epithets all over the web.  That he would make every effort to haunt me if it took the rest of his life.  At that , we all spoke up and said “that was not professional and that we all witnessed hearing you threaten [redacted]”.  He muttered more foul language and epithets and then hung up.  Solution – Call to Action A letter needs to be written explaining that we did not cause his situation and that threatening us if ever discovered will be met with a lawsuit.  IF you need to see all the emails ever send – we have them.  The beauty of using a Document management software means I can quickly find and copy to disc any / all documents and including emails.  Tell us why here...

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
As we all know, anyone can spin a story in order to make things look favorable.   They can produce all the documents and or emails they wish!   At the end of the day they DID NOT produce the service that we hired them to do.   Our business bookkeeping was not even close to being correct.    Let's go on the facts of my books... they are wrong, incorrect!   For RQB to place blame of lack on communication is irresponsible to say the least.    We are responsive and we have no problem showing you that... simply ask our new bookkeeper that we hired.Two independent bookkeeping companies called the RQB's work erroneous and can potentially have legal implications if they are not addressed and cleaned up.    The service and product is without question, substandard.     They may do ok with other clients or customers that have other franchise or computer systems.   Some systems are better than others, but once again... that is not a reason to do crappy work.    It just means that RQB should have terminated the contract and not collect fees on work they clearly found to be difficult or had no idea on what to do.In closing, our new bookkeeper has had no problems navigating our computer system that RQB states was the problem, he has cleaned up the mess that RQB created! (Found over $90,000.00 in errors)  He has communicated with us in a very effectively  and in a efficient way. Again, we ask that our fees be refunded... the work performed was not as what we paid for.   RQB should have cancelled our contract if things were so bad.   They had no problem collecting our money, I hope they have no problem refunding it for the bad bookkeeping. 
Regards,
[redacted]

Yes anyone can spin things and you are spinning this here.  so to respond to this I have asked the 3 employees that dealt with you , your wife, your payroll company, your [redacted], and your banking to all give separate summary and attach exhibits of the testimony they gave.  You threatened us and all this is  - is you spinning this out to your advantage - you dont have any proof like I have here.  Note the emails that go unanswered and your wife stating that "I've been on him for months to respond to you".  I'm sorry this happened but not at all at fault.  You never gave us the information or access to get it.  We are a service provider.  Not a hang in the wind until you get back to us.  And in order to keep the continuity of the information you have to be involved from time to time.  Lessons learned.