Initial Business Response / [redacted] (1000, 10, 2016/09/10) */ We stand behind our work 100% and we are happy to check our installation Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already had an independent auto electrical specialist repair the damages created by the install at my own expenseThe only thing I am unable to pay yo replace us the stereo system, as a replacement stereo is over $to keep the vehicle in its all original condition The install had wires smashed between metal plates when the dash was put back together causing an electrical short and the original wires for the stereo were cut short at the back of the deck, which worked before the installI have no faith in a company that does less than quality work and is rude to their customersI will never take my vehicle or any other vehicle to audio express even to change a simple fuse I want the $it cost me to have the vehicle repaired and $towards a new stereo to replace the one that was damaged beyond repair by audio express' negligence in their install Final Consumer Response / [redacted] (4200, 18, 2016/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) My point exactlyIf installing a device into the ignition why was the ground wire at the stereo cut at all? And it was your wiring that was pinched between pieces of the dash,both metal, and was arcing causing electrical damage to my instruments and causing the stereo to not operate at all, all of which verified by an impartial independent electrical specialist company and sent to audio express corporate officeWhy would I take my vehicle back to a company that caused damages and was rude about the entire process with managers making derogatory remarks to myself and my son during the initial install? At this point all I want is an apology and a replacement stereo that fits the truck without cutting up the dash like the original and I will eat the cost of the independent inspection and labor to resolve the issues after the device was removed by an intoxilock authorized service center, where they left bare wires and wire splicing devices still installed but the additional wire was just cut outPoor install followed by a poor removalBut that is as far as I will compromise without seeking legal counsel Final Business Response / [redacted] (4000, 16, 2016/09/30) */ When installing an interlock device all wiring needed for this device to work properly is done at the steering wheel columnAn interlock installation does not require us to remove your radio nor does this device installation need to be connected to your radio, your head lights, or dash lightsWe would love to verify our work free of charge if you set an appointmentOnly authorized Intoxalock center's by the state are allowed to change or alter the wiring of this deviceIf you have visited another Intoxalock center that is authorized to service or alter this devices wiring you must provide a full detailed work order of the services provided by that center
Initial Business Response /* (1000, 5, 2016/01/02) */
We are sorry for your recent experienceWould you please get in contact with our store manager *** at ***We are sure*** will be able to help find a solution
Initial Business Response /* (1000, 5, 2017/03/30) */
[redacted] you have already taken the right steps contacting the manufacture so they can take care of your factory warranty needs. They are in the process of mailing us a new unit so we can exchange your product. Everything that you are asking for...
and they are asking of us we are doing. When your new unit arrives we will contact you so you can pickup you new unit!
Initial Business Response /* (1000, 10, 2016/09/10) */
We stand behind our work 100% and we are happy to check our installation.
Initial Consumer Rebuttal /* (3000, 12, 2016/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already had an...
independent auto electrical specialist repair the damages created by the install at my own expense. The only thing I am unable to pay yo replace us the stereo system, as a replacement stereo is over $300 to keep the vehicle in its all original condition.
The install had wires smashed between metal plates when the dash was put back together causing an electrical short and the original wires for the stereo were cut short at the back of the deck, which worked before the install. I have no faith in a company that does less than quality work and is rude to their customers. I will never take my vehicle or any other vehicle to audio express even to change a simple fuse.
I want the $450 it cost me to have the vehicle repaired and $300 towards a new stereo to replace the one that was damaged beyond repair by audio express' negligence in their install
Final Consumer Response /* (4200, 18, 2016/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My point exactly. If installing a device into the ignition why was the ground wire at the stereo cut at all? And it was your wiring that was pinched between 2 pieces of the dash,both metal, and was arcing causing electrical damage to my instruments and causing the stereo to not operate at all, all of which verified by an impartial independent electrical specialist company and sent to audio express corporate office. Why would I take my vehicle back to a company that caused damages and was rude about the entire process with managers making derogatory remarks to myself and my son during the initial install?
At this point all I want is an apology and a replacement stereo that fits the truck without cutting up the dash like the original and I will eat the cost of the independent inspection and labor to resolve the issues after the device was removed by an intoxilock authorized service center, where they left bare wires and wire splicing devices still installed but the additional wire was just cut out. Poor install followed by a poor removal. But that is as far as I will compromise without seeking legal counsel
Final Business Response /* (4000, 16, 2016/09/30) */
When installing an interlock device all wiring needed for this device to work properly is done at the steering wheel column. An interlock installation does not require us to remove your radio nor does this device installation need to be connected to your radio, your head lights, or dash lights. We would love to verify our work free of charge if you set an appointment. Only authorized Intoxalock center's by the state are allowed to change or alter the wiring of this device. If you have visited another Intoxalock center that is authorized to service or alter this devices wiring you must provide a full detailed work order of the services provided by that center.
Initial Business Response /* (1000, 8, 2016/06/03) */
We are aware of this matter and have also responded to your [redacted] review. Your significant other was fully in the loop and approved what was installed. As we told you when you picked it up we would be happy to remove the dash and advice from...
there.
Initial Consumer Rebuttal /* (3000, 10, 2016/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My dash board was broken buy the staff at audio express how do you intend on making this right?
my dash WAS NOT damaged until your staff started digging around looking for speakers once you break the dash you claim I don't have speakers there. Sounds like you guys made a mistake and wont take responsibility for your actions.
Initial Business Response / [redacted] (1000, 10, 2016/09/10) */ We stand behind our work 100% and we are happy to check our installation Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already had an independent auto electrical specialist repair the damages created by the install at my own expenseThe only thing I am unable to pay yo replace us the stereo system, as a replacement stereo is over $to keep the vehicle in its all original condition The install had wires smashed between metal plates when the dash was put back together causing an electrical short and the original wires for the stereo were cut short at the back of the deck, which worked before the installI have no faith in a company that does less than quality work and is rude to their customersI will never take my vehicle or any other vehicle to audio express even to change a simple fuse I want the $it cost me to have the vehicle repaired and $towards a new stereo to replace the one that was damaged beyond repair by audio express' negligence in their install Final Consumer Response / [redacted] (4200, 18, 2016/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) My point exactlyIf installing a device into the ignition why was the ground wire at the stereo cut at all? And it was your wiring that was pinched between pieces of the dash,both metal, and was arcing causing electrical damage to my instruments and causing the stereo to not operate at all, all of which verified by an impartial independent electrical specialist company and sent to audio express corporate officeWhy would I take my vehicle back to a company that caused damages and was rude about the entire process with managers making derogatory remarks to myself and my son during the initial install? At this point all I want is an apology and a replacement stereo that fits the truck without cutting up the dash like the original and I will eat the cost of the independent inspection and labor to resolve the issues after the device was removed by an intoxilock authorized service center, where they left bare wires and wire splicing devices still installed but the additional wire was just cut outPoor install followed by a poor removalBut that is as far as I will compromise without seeking legal counsel Final Business Response / [redacted] (4000, 16, 2016/09/30) */ When installing an interlock device all wiring needed for this device to work properly is done at the steering wheel columnAn interlock installation does not require us to remove your radio nor does this device installation need to be connected to your radio, your head lights, or dash lightsWe would love to verify our work free of charge if you set an appointmentOnly authorized Intoxalock center's by the state are allowed to change or alter the wiring of this deviceIf you have visited another Intoxalock center that is authorized to service or alter this devices wiring you must provide a full detailed work order of the services provided by that center
Initial Business Response /* (1000, 5, 2016/01/02) */
We are sorry for your recent experienceWould you please get in contact with our store manager *** at ***We are sure*** will be able to help find a solution
Initial Business Response /* (1000, 5, 2017/03/30) */
[redacted] you have already taken the right steps contacting the manufacture so they can take care of your factory warranty needs. They are in the process of mailing us a new unit so we can exchange your product. Everything that you are asking for...
and they are asking of us we are doing. When your new unit arrives we will contact you so you can pickup you new unit!
Initial Business Response /* (1000, 10, 2016/09/10) */
We stand behind our work 100% and we are happy to check our installation.
Initial Consumer Rebuttal /* (3000, 12, 2016/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already had an...
independent auto electrical specialist repair the damages created by the install at my own expense. The only thing I am unable to pay yo replace us the stereo system, as a replacement stereo is over $300 to keep the vehicle in its all original condition.
The install had wires smashed between metal plates when the dash was put back together causing an electrical short and the original wires for the stereo were cut short at the back of the deck, which worked before the install. I have no faith in a company that does less than quality work and is rude to their customers. I will never take my vehicle or any other vehicle to audio express even to change a simple fuse.
I want the $450 it cost me to have the vehicle repaired and $300 towards a new stereo to replace the one that was damaged beyond repair by audio express' negligence in their install
Final Consumer Response /* (4200, 18, 2016/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My point exactly. If installing a device into the ignition why was the ground wire at the stereo cut at all? And it was your wiring that was pinched between 2 pieces of the dash,both metal, and was arcing causing electrical damage to my instruments and causing the stereo to not operate at all, all of which verified by an impartial independent electrical specialist company and sent to audio express corporate office. Why would I take my vehicle back to a company that caused damages and was rude about the entire process with managers making derogatory remarks to myself and my son during the initial install?
At this point all I want is an apology and a replacement stereo that fits the truck without cutting up the dash like the original and I will eat the cost of the independent inspection and labor to resolve the issues after the device was removed by an intoxilock authorized service center, where they left bare wires and wire splicing devices still installed but the additional wire was just cut out. Poor install followed by a poor removal. But that is as far as I will compromise without seeking legal counsel
Final Business Response /* (4000, 16, 2016/09/30) */
When installing an interlock device all wiring needed for this device to work properly is done at the steering wheel column. An interlock installation does not require us to remove your radio nor does this device installation need to be connected to your radio, your head lights, or dash lights. We would love to verify our work free of charge if you set an appointment. Only authorized Intoxalock center's by the state are allowed to change or alter the wiring of this device. If you have visited another Intoxalock center that is authorized to service or alter this devices wiring you must provide a full detailed work order of the services provided by that center.
Initial Business Response /* (1000, 8, 2016/06/03) */
We are aware of this matter and have also responded to your [redacted] review. Your significant other was fully in the loop and approved what was installed. As we told you when you picked it up we would be happy to remove the dash and advice from...
there.
Initial Consumer Rebuttal /* (3000, 10, 2016/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My dash board was broken buy the staff at audio express how do you intend on making this right?
my dash WAS NOT damaged until your staff started digging around looking for speakers once you break the dash you claim I don't have speakers there. Sounds like you guys made a mistake and wont take responsibility for your actions.