M L T Vacations

Hi, I have looked at Delta Vacations booking [redacted] and because the flight was cancelled due to the Northeastern Weather we have refunded the entire cost or your booking You paid $and this was credited back to your credit card as follows: Date/Time: 09JAN 1024AMAmount: $3165.00Refunded to credit card ending in [redacted] I hope this will help and if you should need anything further, please just let me knowKathleen [redacted] | Supervisor, Customer CareDelta Vacations | [redacted] Minot, ND ###-###-#### | ###-###-#### fax [redacted] www.deltavacations.com

Hi, Thank you for your quick reply We are a wholly owned subsidiary of Delta Air Lines so we are not able to sell air alone You could certainly check the fares with Delta and then get back to me regarding your decision to cancel or not to cancel It will be published air and will have to be paid for at the time of booking if you book through them but it is possible that it could be less expensive Let me know anytime Kathy

Initial Business Response /* (1000, 6, 2016/02/01) */
HI Mr***:
I am truly sorry for the construction as I understand how disappointing it was for your family
I do see that you called our Destination Help Center on 20Janat 7:AM inquiring about the renovationsWe do have a
disclaimer regarding the hotel stating the pool closures but that is all that is statedAt this time, we also inquired if your family wanted to change hotels and you decided to fulfill your stay
This being said, you mentioned the hotel was offering the rooms for $per night due to the inconvenience and I will be happy to honor that quoteThe cost of your hotel with Delta Vacations was $for the nights so I will be happy to refund your cc ending in xx1002, $This will be transmitted from this office at 5pm central time todayThe credit will be reflected on your credit card statement within one or two billing cycles
Again, I do apologize and I sincerely hope your family with travel with Delta Vacation again in the future
Sincerely,
Kathy
Kathleen *** Supervisor, Customer Relations
Delta Vacations *** Minot, ND
*** *** fax
***@mltvacations.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received the refund for the disputed amount. Thank you M L T for making things right. *** ***

Hi ***, It was nice hearing from you and I am having *** give you a ring in just a minute to let you know what we are doing. I am really sorry for the resort issues and to be very frank, I don't think you received the room that you reserved with us. There just seems
to be too many dependencies for me to think you should not have received the better room. This being said, I have issued you a refund for the $for the transfers and taxi ride along with a refund of $for the upgrade. These refunds will go back to credit card ending in ***. I also see that you have received a Delta Vacation gift card for $and I hope you will try us again. Let me know if you should need anything further. Sincerely, Kathy Kathleen *** | Supervisor, Customer Care Delta Vacations | *** ** *** Minot, ND ###-###-#### | ###-###-#### fax ***

We have resolved the issue with Ms.***We issued her new gift card vouchers in the same amount as the originalShe has been called as well as an email sent to her personal mailboxThank you,

Hi ***, The reason for the initial problem because the following flights were booked over the internet. This would have gotten you to your destination on June 8th at noon and since cheis at 3pm you would not have needed the hotel for the 7th but rather the 8th. The
system we use is smart enough to calculate the days of travel and days of stay. It would have been correct in assuming you would not have needed the hotel room for the 7th. Flights........KK V DL 2477 07JUN17/WE PHX/JFK 10:20P 6:08A (75UYSV) KK V DL 0441 08JUN17/TH JFK/MBJ 9:00A 12:00P KK U DL 0718 12JUN17/MO MBJ/JFK 1:10P 5:59P KK U DL 2435 12JUN17/MO JFK/PHX 7:29P 10:08PYou then called in to make a change in the air and the hotel was never changed. On March 13th at 4:03p you spoke to one of our agents and we did as you have asked to book the rooms from 08-12JUN and that you would be getting a B&B on your own for the 7th. If this is still not what you want I would be happy to cancel it without fees. Please let me know Sincerely, Kathy

I am rejecting this response because: I don't know what your reading but this is not addressing my issues . I will just keep going up the ladder til I get this resolved . I'm on vacation right now still stressing over this . There has to be some legal action against this non sense you guys are doing . You guys are fraudulent and causing me extreme stress .

Hi, Thank you for your quick reply.  We are a wholly owned subsidiary of Delta Air Lines so we are not able to sell air alone.  You could certainly check the fares with Delta and then get back to me regarding your decision to cancel or not to cancel.  It will be published air and will have to be paid for at the time of booking if you book through them but it is possible that it could be less expensive.  Let me know anytime.  Kathy

Hi, Thank you for your inquiry regarding your hotel stay. We just heard back from the Opal Sands Resort and we have issued a refund in the amount of !1142.84 to your credit card ending in [redacted].  The refund will leave this office at the end of business day but it may not show on your...

credit card statement for one to two billing cycles.  Again, thank you for your patience.   Sincerely, Kathleen [redacted] | Supervisor, Customer Relations Delta Vacations | [redacted], Minot, ND 58703 ###-###-#### | ###-###-#### fax [redacted]

Hi, I have looked at Delta Vacations booking [redacted] and because the flight was cancelled due to the Northeastern Weather we have refunded the entire cost or your booking.  You paid $3165.00 and this was credited back to your credit card as follows: Date/Time: 09JAN18...

1024AMAmount:   $3165.00Refunded to credit card ending in [redacted] I hope this will help and if you should need anything further, please just let me know. Kathleen [redacted] | Supervisor, Customer CareDelta Vacations | [redacted] Minot, ND 58703 ###-###-#### | ###-###-#### fax [redacted] www.deltavacations.com

I am rejecting this response because:
Thanks for the response  and explaination as to Delta's cancelation policy.  As to why the various reps couldn't tell us what you just explained, puzzled us. Wesuffere through a lot of grief and aggrevation for an unexplained reason. You havent addressed the repeated refund denials. But thanks for explaining the refund policy we were already versed in from Delta's cancelation of our flights last year.

Hi, I hope that I can explain what happened as I only have the notes in the booking to go by.  It appears that on January 3rd Delta Air Lines issued a waiver and the dates of your travel were affected.  When I read the notes it sounds as if you were offered to shift your dates and at that time you were going to talk to the other passengers and then let us know if you wanted to do that.  On the 4th you called back and at that time there were no flights available from JFK, LGA or EWR until the 7th due to continued flight cancellations.  In this case, if we can't get you to your destination we offer a full refund to the passengers and this goes back to the original form of payment.  It was never our intention to keep your money and the booking was cancelled on the 4th and then sent to our accounting department and from there, a refund was issued on the 9th.  Delta Vacations follows Delta Air Line policy.  If we are unable to get the passenger to their destination due to flight cancellations they are entitled to a full refund whether we are being charged for the hotel or not.  I hope this helps explain what happened but please know, we would not have kept your money.  Sincerely, Kathy