M & M Auto Repair

Dear [redacted] ,We apologize for any inconvenience you have experiencedWe are reviewing the submission process to ensure the intentions are clear and we will make the necessary changes to prevent anyone from getting unwanted contactsWe strive to provide a useful and transparent processThank you for informing us of your situation

Initial Business Response / [redacted] (1000, 5, 2016/10/31) */ We are very sorry that you did not have a good experienceWe do not offer refundshe reason is simple, we provide informationWe cannot refund your money because information cannot be returnedIn the same way that you cannot return a piece of software that you buy from a retail storeWe developed this policy to prevent people from joining our site, scraping information, then canceling and asking for a refundWe have no guarantee or warranties providing your personal or professional success with the informationYou will have access to the information you paid for until November 7th,

Initial Business Response / [redacted] (1000, 5, 2016/03/08) */ We are very sorry that you did not have a good experienceWe do not offer refundshe reason is simple, we provide informationWe cannot refund your money because information cannot be returnedIn the same way that you cannot return a piece of software that you buy from a retail storeWe developed this policy to prevent people from joining our site, scraping information, then canceling and asking for a refundWe have no guarantee or warranties providing your personal or professional success with the information

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ We are sorry that you did not have a good experienceWe do not refund the initial signup feeThe reason is simple, we provide informationWe cannot refund your money because the information cannot be returnedIn the same way that you cannot return a piece of software that you buy from a retail storeWe developed this policy to prevent people from joining our site, scraping information, then canceling and asking for a refund We are unable to provide you a refundWe have canceled your account per your request Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was not made clear to me on the first phone callAlso, I paid for information gathered in certain way, which is VERY important in what I doYour company simply calls people on [redacted] what a JOKEMANY complaint can be found on line describing Zbuyers business practices Final Business Response / [redacted] (1000, 22, 2016/10/12) */ We have attempted to resolve this issue, but the customer completed a chargeback and is non-responsiveWe have archived this complaint at this time

Initial Business Response / [redacted] (1000, 5, 2016/07/14) */ We are very sorry that you did not have a good experienceWe do not offer refundsThe reason is simple, we provide informationWe cannot refund your money because information cannot be returnedIn the same way that you cannot return a piece of software that you buy from a retail storeWe developed this policy to prevent people from joining our site, scraping information, then canceling and asking for a refundThe account was used and leads were viewedWe have removed your future charge date allowing you access until July 30th,

Initial Business Response / [redacted] (1000, 5, 2016/08/09) */ I apologize that you did not have a pleasant experience with zBuyer.comWe strive to provide a successful and effective serviceAfter reviewing how you cancelled the account online after being charged on July 30th, We require business day to cancel an accountHowever since you cancelled online you were not aware of this we will refund that charge back to youThe refund will take to business days to reflect on your credit card statement Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as it's refunded we are happyAll it took was a little tactThank you

Initial Business Response / [redacted] (1000, 13, 2017/04/24) */ Dear [redacted] , I apologize for the lack of responseWe strive to provide a successful and effective serviceWe did not receive your initial response and were not made aware of itWe WILL refund you for the second charge, and we apologize for not responding to youWe cannot, however, refund your first charge as you we able to utilize the service for that duration

Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Mr [redacted] , We work with thousands of affiliates that drive traffic to our websitesWe work diligently to remove anyone operating in any kind of questionable mannerWe thank you for bringing this to our attention and we have terminated the affiliateThe former affiliate has informed us of an error in their system that caused the issueWe are very sorry for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2016/03/18) */
I apologize that you did not have a pleasant experience with zbuyer.comWe strive to provide a successful and effective serviceAfter discussing with my team, it has come to my attention that there was a confusion on your requestWe ***
refund you the $charge
Initial Consumer Rebuttal /* (2000, 7, 2016/03/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I tried calling Zbuyer today and received an automated message blocking me, stating I used foul language(Ridiculous they would block me from calling them to try and resolve this, not to mention, have an automated message stating that.)
As far as "confusion on my request," there was no confusion at all; that is a lieI had stated multiple times how unsatisfied I was and gave my multiple reasonsThis is just a coverup to save faceThe owner, ***, knew the whole time***, I spoke to him myself about it and as I said, he began to get loud with me and yelling about me not receiving a refund
I will accept the FULL refund of $
I have a new debit card now, so I need to instruct them on how to refund me, since the card number I used is no longer active(Looks like I may be re-opening the case...)
Final Consumer Response /* (3000, 13, 2016/04/01) */
The business did NOT refund me as they said they would doPLEASE, RE-OPEN THE CASE!
Thank you
Final Business Response /* (4000, 15, 2016/04/01) */
Dear ***,
We are sorry but we refunded the full charge back to card ending in xon March 18th, Please check with your bank about the refundThere is nothing else we can do since the money has already been debited from our account and credited back to the original card account

Initial Business Response /* (1000, 5, 2016/12/15) */
We are very sorry that you did not have a good experienceWe do not offer refundsThe reason is simple, we provide informationWe cannot refund your money because information cannot be returnedIn the same way that you cannot return a piece
of software that you buy from a retail storeWe developed this policy to prevent people from joining our site, scraping information, then canceling and asking for a refundWe have removed your future charge dateYou will have access to the information you paid for until January 13th,
Initial Consumer Rebuttal /* (3000, 7, 2016/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information that you provided is not the information that you promised when I signed and also I haven't receive a copy of the contract with that clause, and when the sales rep enrolled me she didn't disclosed that information to me
Your operation is very misleading and you have very poor business practicesI request a full refund because you didn't deliver as promised
Final Business Response /* (4000, 9, 2016/12/16) */
*Terms and Conditions: *You agree to have your credit card charged *$*** each month until you cancel the subscriptionWe will provide access to information about home sellers and buyers in your selected countiesNo guarantee or warranty is provided regarding your personal or professional success with the information
I am sorry, but no refund will be issued for this reason
Final Consumer Response /* (4200, 11, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Most good companies have a minimum of business days to get release from a contract and get a full refundThis company didn't send me a copy of the contract to this day

Initial Business Response /* (1000, 5, 2016/02/01) */
We are very sorry that you did not have a good experienceWe do not offer refundsThe reason is simplewe provide informationWe cannot refund your money because the information cannot be returnedIn the same way that you cannot return
a piece of software that you buy from a retail storeWe developed this policy to prevent people from joining our site, scraping the information, then canceling and asking for a refundWe have removed your future charge dateYou will have access to the information you paid for until February 19th,
Initial Consumer Rebuttal /* (3000, 7, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My contract...verified by your employee, by listening to the original sales pitch recordings, I was given said "guaranteed 1-leads per month"I did NOT receive what I paid for per the promises made by your employee at the time of purchase
Final Business Response /* (4000, 9, 2016/02/03) */
We are unable to provide you a refundWe will make sure you have access for the time for which you are subscribed
Final Consumer Response /* (4200, 11, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not acceptable, this is a breech of contract! I hope other people doing research on this company see that they are ripping off agentsThe charges on my credit card will be reversedAntone reading this BEWARE they are a scam!

Initial Business Response /* (1000, 5, 2016/01/21) */
***,
We are very sorry you are receiving unwanted emailsWe work with thousands of affiliates that drive traffic to our websitesWe work diligently to remove anyone operating in any kind of questionable mannerWe thank you for
bringing this to our attention and we have terminated the affiliateThe former affiliate has informed us of an error in their system that caused the issueWe are very sorry for any inconvenience this may have caused you
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the answerI am in the IT field and know how the sytems worksThe affiliate he speaks of knows full well what they are doingThere are tell tale signs that show purposeful malice Once being the use of a different fake email each and every timeNot once but hundredsIt would have been program that wayI know this process very wellI dont blame ZBuyer at this timeBut they need to look closer because they have several complaints over a longer period of time from othersThe use of fake return address is illegal so I hope they fix the problem permanently

Initial Business Response /* (1000, 5, 2016/01/21) */
Mr. [redacted],
We work with thousands of affiliates that drive traffic to our websites. We work diligently to remove anyone operating in any kind of questionable manner. We thank you for bringing this to our attention and we have terminated...

the affiliate. The former affiliate has informed us of an error in their system that caused the issue. We are very sorry for any inconvenience this may have caused you.

Initial Business Response /* (1000, 5, 2016/08/09) */
I apologize that you did not have a pleasant experience with zBuyer.com. We strive to provide a successful and effective service. After reviewing how you cancelled the account online after being charged on July 30th, 2016. We require 1 business...

day to cancel an account. However since you cancelled online you were not aware of this we will refund that charge back to you. The refund will take 7 to 10 business days to reflect on your credit card statement.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as it's refunded we are happy. All it took was a little tact. Thank you

Initial Business Response /* (1000, 11, 2016/04/13) */
We apologize that you did not have a pleasant experience. After reviewing this situation, we have refunded the charge. We apologize for the mistake on the part of our salesperson and have implemented measures to ensure it won't happen again. ...


Initial Consumer Rebuttal /* (2000, 13, 2016/04/13) */
I immediately rescinded the complaint after Zbuyer settled. I'd appreciate it if this wasn't on their record as they made good on my complaint. Please take my complaint off of your website so it doesn't hurt the company.

Initial Business Response /* (1000, 5, 2016/03/08) */
We are very sorry that you did not have a good experience. We do not offer refunds. he reason is simple, we provide information. We cannot refund your money because information cannot be returned. In the same way that you cannot return a piece...

of software that you buy from a retail store. We developed this policy to prevent people from joining our site, scraping information, then canceling and asking for a refund. We have no guarantee or warranties providing your personal or professional success with the information.

Initial Business Response /* (1000, 5, 2016/10/31) */
We are very sorry that you did not have a good experience. We do not offer refunds. he reason is simple, we provide information. We cannot refund your money because information cannot be returned. In the same way that you cannot return a piece...

of software that you buy from a retail store. We developed this policy to prevent people from joining our site, scraping information, then canceling and asking for a refund. We have no guarantee or warranties providing your personal or professional success with the information. You will have access to the information you paid for until November 7th, 2016.

Initial Business Response /* (1000, 5, 2016/07/29) */
We are sorry that you did not have a good experience. Our system does not allow you to cancel online by removing all your counties. Our system is set up to add and remove counties but you must keep one county. In order to cancel your account you...

must call in and speak with a representative to confirm your identity. We do not offer refunds. The reason is simple, we provide information. We cannot refund your money because the information cannot be returned. In the same way that you cannot return a piece of software that you buy from a retail store. We have removed your future charge date and you will have access until August 4th, 2016.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your website falsely indicates that one can cancel online, as per my reasoning given earlier. This is false information. If one cannot cancel online, there should be a notice that pops up saying to call in to cancel, but instead I was diverted to another screen indicating I can cancel online as per my reasoning before.
Please check your records because if you download my login times and clickthroughs, I did not access the information. If you look at my click through, I did not even click through any of your leads in a long time. The leads I have noticed in the past few months have been bad, so that was the reasoning in my wanting to cancel in the first place.
I would like the refund of my money. You cannot charge me for information I did not open, in the same way you cannot charge me for software if I never download it, if you want to use your logic.
Final Consumer Response /* (4200, 11, 2016/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You have yet to provide a good reason for why a refund cannot be issued. I do not want access to the data which was the reasoning for my cancelling in the first place. I feel Zbuyer's business conduct is both misleading and deceptive, and I would like my refund.
Final Business Response /* (4000, 9, 2016/08/04) */
We are sorry but we are not able to provide you a refund. We will make sure you have access for the time for which you are subscribed.

Initial Business Response /* (1000, 5, 2016/07/14) */
We are very sorry that you did not have a good experience. We do not offer refunds. The reason is simple, we provide information. We cannot refund your money because information cannot be returned. In the same way that you cannot return a piece...

of software that you buy from a retail store. We developed this policy to prevent people from joining our site, scraping information, then canceling and asking for a refund. The account was used and 145 leads were viewed. We have removed your future charge date allowing you access until July 30th, 2016.

Initial Business Response /* (1000, 5, 2016/01/11) */
We are sorry that you did not have a good experience. We do not refund the initial signup fee. The reason is simple, we provide information. We cannot refund your money because the information cannot be returned. In the same way that you...

cannot return a piece of software that you buy from a retail store. We developed this policy to prevent people from joining our site, scraping information, then canceling and asking for a refund.
We are unable to provide you a refund. We have canceled your account per your request.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This was not made clear to me on the first phone call. Also, I paid for information gathered in certain way, which is VERY important in what I do. Your company simply calls people on [redacted]... what a JOKE. MANY complaint can be found on line describing Zbuyers business practices.
Final Business Response /* (1000, 22, 2016/10/12) */
We have attempted to resolve this issue, but the customer completed a chargeback and is non-responsive. We have archived this complaint at this time.