M & M Auto Sales

I purchased a 2008 Honda Civic Hybrid on Monday, December 6th and the check engine light went on December 8th. Took it to auto repair and was told it needed a new catalytic converter. I called Rob, who sold me the car, and he said too bad, the car was sold "as is". Also, when I took the car for a test drive the car would shake at around 50mph. Rob said he would give me a $100 off the list price to get a front end alignment. Problem is that all four tires need to be replaced because there are flat spots from the car sitting in one place for an exended period of time. Rob told me that I needed to get a second opinion from another repair place and recommended another repair service who can't see the car for a week. Customer beware of this used car company. It's no coincidence that the check engine light went on two days after I purchased this car.

[redacted] purchased a Volkswagen Jetta with 156,miles from us on 10/16/with a loanthrough [redacted] Financial ServicesAt the time she took the car, there were no known issues with it.It had passed Inspection and was ready to drive.On 10/it was back in the shop for a noise in the wheel and a check engine lightWe replaced twosensors for the engine fan, got her a new battery, and the wheel bearing at no charge to her ($250.20cost paid by us)On 10/it was back at the shop as it had a leak in the windshield sealOn 11/11/Choice Auto Glasswent to her home to replace the entire windshield at no cost to her ($paid by us).On 11/5/She brought it back because the ABS light came on so we changed the sensor at no cost toher ($paid by us).On 11/24/she came to see us because there was an issue with the temperature gaugeWe specialordered a part from Volkswagen and replaced the housing unit at no cost to her ($354.19)We testedthe vehicle after repairs and there were no more lights on anywhereIt worked perfectly fine.On 12/01/She came back in complaining about it getting hot againWe sent it to a Volkswagen dealerwho told Ms [redacted] that it needed over $worth of work and tried to get her to schedule it withthemWe paid for the service call to the VW Dealer($paid by us).On 12/8/the car was back because the windshield washer fluid didn't workThe system worked fineand we showed her how to use it.On or around 12/23/2014, [redacted] came in and stated that the car was acting strangelyShe stated thatwhen she drove it, it would rev up but not change gearsI went for a ride with her and I did indeedwitness this problemShe left the car at the shop for repairs.On 12/24/ [redacted] who, we were told, was her boyfriend, also had an issue with his vehicleAfterphysically threatening both myself and my husband on the lot, he instructed us to "not touch ***'s car".We never heard from her again until 02/26/15.On 3/26/she came in hysterically crying asking about her vehicleBecause of the problems with herboyfriend, we had not touched the vehicleWe told her we would assess it again and get back with her.We then sent the car over to [redacted] who did an assessment for usOn 4/15/15, theytold us it needed a specialized fan unitThey gave us the name of a reputable dealer where we couldget a good quality fanWe felt it best to leave the car at that lot as it was heating up until we had the fanunit.On 4/20/I ordered the fan unit for the vehicle($our cost)It arrived here on 4/27/15.On that same day, Ms [redacted] was here in my office telling me she had taken the plates off the vehicleand turned them inShe told me that we were liars and had never done anything to help her fix her car.She contacted the loan company and told them that she would not be paying the loan off on the samedayBecause they were going to force us to buy the car back from the loan company, we didn't doanything further to repair it at the time.On 5/11/I had a conversation with the loan specialist at [redacted] FinancialI agreed to finish fixingthe vehicle for [redacted] and to return it to her.This car has been completed and returned to the customer.PLEASE NOTE: Customer did NOT stay in touch with us after taking the carShe movedShe changedphone servicesWe did not have a valid address or phone number We got that from this report shesent to you.Please contact me if you wish me to send you any invoices or other documentation.Thank you for your time.Belinda J W***M&M Auto SalesPark AvenueCorning NY 14830###-###-####ADDENDUM TO STATEMENT:When we delivered the car back to the customer, she held my two employees hostage for hourseach while she called the police on usShe had not driven that car but wanted to prove that we weremessing with her and that the car wasn't fixedI called to ask my employee where she was and sheinformed me of the situationMy other employee was there to pick her up and also had to wait the 1.5hoursOnce the trooper arrived, he had her take a test drive and the car operated perfectly fineThetrooper returned our dealer plate to us and my employees were allowed to leave

I just spoke to [redacted] (the customer) and she never filed this complaint She believes her father did [redacted] picked up the car Friday and we have already scheduled the repairs on Wednesday.I'm sorry that someone is taking up your time with bogus crapI will report back to you after Wednesday when the car is completedThank you

I went to purchase a vehicle from this dealer I asked about any prior damage and was told there was none I ran my own *** only to discover there had been an accident I decided not to purchase vehicle after already providing a deposit He refused to return deposit Highly unethical and dishonest Do yourself a favor and buy from a reputable dealer

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThis is somewhat satisfactory, however this car was to be inspected before she took possession of it I will have to wait and see the receipt for for inspection, and who done it A dealer’s incentive to defraud a customer when it comes to issues of safety may be obvious, but the law requires that every vehicle passes a safety inspection prior to being offered for sale, and any actions that violate that standard are unlawful thank You *** ***(her father)

[redacted] purchased a 2005 Volkswagen Jetta with 156,125 miles from us on 10/16/14 with a loanthrough [redacted] Financial Services. At the time she took the car, there were no known issues with it.It had passed Inspection and was ready to drive.On 10/20 it was back in the shop for a noise in...

the wheel and a check engine light. We replaced twosensors for the engine fan, got her a new battery, and the wheel bearing at no charge to her ($250.20cost paid by us)On 10/30 it was back at the shop as it had a leak in the windshield seal. On 11/11/14 Choice Auto Glasswent to her home to replace the entire windshield at no cost to her ($170 paid by us).On 11/5/14 She brought it back because the ABS light came on so we changed the sensor at no cost toher ($55.94 paid by us).On 11/24/15. she came to see us because there was an issue with the temperature gauge. We specialordered a part from Volkswagen and replaced the housing unit at no cost to her ($354.19). We testedthe vehicle after repairs and there were no more lights on anywhere. It worked perfectly fine.On 12/01/14 She came back in complaining about it getting hot again. We sent it to a Volkswagen dealerwho told Ms. [redacted] that it needed over $2000 worth of work and tried to get her to schedule it withthem. We paid for the service call to the VW Dealer. ($219.95 paid by us).On 12/8/14 the car was back because the windshield washer fluid didn't work. The system worked fineand we showed her how to use it.On or around 12/23/2014, [redacted] came in and stated that the car was acting strangely. She stated thatwhen she drove it, it would rev up but not change gears. I went for a ride with her and I did indeedwitness this problem. She left the car at the shop for repairs.On 12/24/14 [redacted] who, we were told, was her boyfriend, also had an issue with his vehicle. Afterphysically threatening both myself and my husband on the lot, he instructed us to "not touch [redacted]'s car".We never heard from her again until 02/26/15.On 3/26/15 she came in hysterically crying asking about her vehicle. Because of the problems with herboyfriend, we had not touched the vehicle. We told her we would assess it again and get back with her.We then sent the car over to [redacted] who did an assessment for us. On 4/15/15, theytold us it needed a specialized fan unit. They gave us the name of a reputable dealer where we couldget a good quality fan. We felt it best to leave the car at that lot as it was heating up until we had the fanunit.On 4/20/15 I ordered the fan unit for the vehicle. ($187.50 our cost). It arrived here on 4/27/15.On that same day, Ms. [redacted] was here in my office telling me she had taken the plates off the vehicleand turned them in. She told me that we were liars and had never done anything to help her fix her car.She contacted the loan company and told them that she would not be paying the loan off on the sameday. Because they were going to force us to buy the car back from the loan company, we didn't doanything further to repair it at the time.On 5/11/15 I had a conversation with the loan specialist at [redacted] Financial. I agreed to finish fixingthe vehicle for [redacted] and to return it to her.This car has been completed and returned to the customer.PLEASE NOTE: Customer did NOT stay in touch with us after taking the car. She moved. She changedphone services. We did not have a valid address or phone number We got that from this report shesent to you.Please contact me if you wish me to send you any invoices or other documentation.Thank you for your time.Belinda J W[redacted]M&M Auto Sales391 Park AvenueCorning NY 14830###-###-####ADDENDUM TO STATEMENT:When we delivered the car back to the customer, she held my two employees hostage for 1.5 hourseach while she called the police on us. She had not driven that car but wanted to prove that we weremessing with her and that the car wasn't fixed. I called to ask my employee where she was and sheinformed me of the situation. My other employee was there to pick her up and also had to wait the 1.5hours. Once the trooper arrived, he had her take a test drive and the car operated perfectly fine. Thetrooper returned our dealer plate to us and my employees were allowed to leave.

I just spoke to [redacted] (the customer) and she never filed this complaint.  She believes her father did. [redacted] picked up the car Friday and we have already scheduled the repairs on Wednesday.I'm sorry that someone is taking up your time with bogus crap. I will report back to you after...

Wednesday when the car is completed. Thank you.

I have nothing but great things to say about my experience with M&M Auto! As a young woman my fear was always being taken advantage of due to my age and gender. The gentlemen there were very kind and made my buying experience a great one! It was quick and easy and no pressure to up sale me anything. They are very honest, which isn’t a quality you often find in a sales representative. I accidentally gave them $100 too much and they gave it back to me, many places wouldn’t have said anything and kept the money. Another great quality was that they were willing to work with me on the price and were very patient when I had scheduling issues. The vehicle I purchased had issues with the head lights but they have specially ordered in the parts fixed them for me!! Overall I got a great car for a great price and was treated well and with respect. I would recommend M & M Auto and will definitely keep them in mind if I should need to purchase another vehicle in the future!