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M & M Meat Shops #013

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Reviews M & M Meat Shops #013

M & M Meat Shops #013 Reviews (2)

Again
Another product which we will not buy again...battered Haddock expensive...when the box was opened a large portion of the batter had fallen off!

Initial Business Response /* (1000, 10, 2016/01/07) */
Thoroughbred Carpets installed Armstrong Luxury Vinyl Tile at the ***'s home in December Thoroughbred Carpets installed the flooring to manufacturing specsSix months after installation, ***'s called with concerns of the grout
discoloringWe sent the installer out to look at the issueUpon inspection, our installer noticed "black gunk" between the grout lines coming from the garage doorWe did at this time repair the grout of the entire floor (at our expense) even though this was a consumer related issueWithin six months, they called again stating hair-line cracks appearing in more than six spotsWe sent the installer back out and upon inspection he did notice extremely small hair-line cracksHe let the ***'s know that repairing the floor would not be a permanent fix***'s stated they would like it repairedThe installer also let the ***'s know that the cause of the cracks was due to expansion and contraction because of inconsistent temperatures in the home (hot/cold)Thoroughbred Carpets once again repaired the grout (at our expense)The ***'s are not willing to accept our response to this matter and that indeed expansion and contraction has taken place and this is the only issue it could beAt this point in time, Thoroughbred Carpets feels that we have done all that we can do to keep the ***'s a valued customer
Initial Consumer Rebuttal /* (3000, 16, 2016/01/22) */
Per phone from consumer: "the original call for repair was within months of the install of the tileThis call was for the hairline cracks that appeared shortly after installationThe guy who came out to fix the issue noticed the discolorationThis fix worked for maybe three monthsI tried to call again for another repair and they came out a few months laterThe repair guy at that repair said that this grout could be a bad batch and the repair wasn't going to be permanentI was under the assumption that the grout guy would be re-grouting between the tilesWhen I contacted them again about this issue in late I heard nothingI kept contacting them through and no response until very late in This issue is consistent throughout and we had a HVAC person out who addressed any possible environment issue in regards to humidity or temperature changes that could have caused these issuesThe HVAC guy said that because we have central air this is not an issue and it would have to be an issue with the grout."
Final Business Response /* (4000, 18, 2016/02/01) */
As stated previously, we fee the ***'s are not willing to accept or responseWe consider this matter closed

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Address: 505 Paradise Rd Ste 153, Swampscott, Massachusetts, United States, 01907-1335

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