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M & M Meat Shops #186

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Reviews M & M Meat Shops #186

M & M Meat Shops #186 Reviews (2)

We have been in touch with the customer and have set up a resolution process.   However, this has been a difficult process for both KBS and the customer. Changes to original plans were made by the homeowner, access to the home has been challenging and we were faced with a substandard and faulty...

electrical panel.  This had to be changed out by the homeowner with outside contractors and months passed before it was resolved.   These items have lead to delays, however we are and have been prepared to resolve the issues at hand.   This Friday, December** , our service professionals will be back to resolve 95% of the items listed.  Outstanding items are warrantee parts to include the warped door that we were made aware of on December [redacted], the installation of the courtesy replacement light rail that we provided at no charge and the no charge overlay for over the frig.  All parts are on order and are expected next week.   Feel free to contact me with any other questions   [redacted] KBS / Kitchen & Bath Source [redacted]  [redacted]  
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Kitchen and Bath Source and the cabinet manufacturer [redacted] honored our contractual obligations above and beyond industry standards.  The finish on the cabinetry that arrived had variation and was not as displayed.  We had the entire kitchen and pantry area refinished,...

replaced numerous moldings and solved many issues that arose due to the jobsite conditions at no cost.The completed cabinetry with the new painted finish was absolutely beautiful and was above and beyond what was needed to make the project whole.  The terms of our agreement are clear -we reserve the right to repair or replace incorrect or damaged cabinetry.  We do not offer compensation as well.  Apparently, our terms were met and understood by the credit card company as noted since no reversal of funds were issued to the consumer.  Remodeling can be frustrating and we apologize for our vendors unfortunate mishap- however we stood behind our customer and delivered an outstanding product that the end user will enjoy for many years to come.

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