I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Before agreeing to stay the night I was actually trying to book for I asked if a refund would be given. Someone was contacted by the front desk person I was lead to believe it was the manager. I was told this happen frequently and in the past a refund was given. The manager will take care of it in the morning. I was told numerous times to look for my refund. After my poor review was made public they asked me o the phone " are you the one that wrote the bad review?" Then the GM refused to give me a refund. This company does not practice in an honest manner.]
Regards,
[redacted]
Dear [redacted], After reviewing your entire file with [redacted], the General Manager, we have decided to maintain our original response! Unfortunately, if we refunded every person that no-showed or booked the wrong date by accident, we would have to go back years to correct it! We are...
sorry that you were not satisfied with out hotel, but are working hard to ensure that any future visits will be satisfiable!Thank you and Happy New Year, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Before agreeing to stay the night I was actually trying to book for I asked if a refund would be given. Someone was contacted by the front desk person I was lead to believe it was the manager. I was told this happen frequently and in the past a refund was given. The manager will take care of it in the morning. I was told numerous times to look for my refund. After my poor review was made public they asked me o the phone " are you the one that wrote the bad review?" Then the GM refused to give me a refund. This company does not practice in an honest manner.]
Regards,
[redacted]
Dear [redacted], After reviewing your entire file with [redacted], the General Manager, we have decided to maintain our original response! Unfortunately, if we refunded every person that no-showed or booked the wrong date by accident, we would have to go back years to correct it! We are...
sorry that you were not satisfied with out hotel, but are working hard to ensure that any future visits will be satisfiable!Thank you and Happy New Year, [redacted]