Dear [redacted] , After reviewing your entire file with [redacted] , the General Manager, we have decided to maintain our original response! Unfortunately, if we refunded every person that no-showed or booked the wrong date by accident, we would have to go back years to correct it! We are sorry that you were not satisfied with out hotel, but are working hard to ensure that any future visits will be satisfiable!Thank you and Happy New Year, [redacted]
Dear [redacted] , After reviewing your entire file with [redacted] , the General Manager, we have decided to maintain our original response! Unfortunately, if we refunded every person that no-showed or booked the wrong date by accident, we would have to go back years to correct it! We are sorry that you were not satisfied with out hotel, but are working hard to ensure that any future visits will be satisfiable!Thank you and Happy New Year, [redacted]