Roger ABriggs, DOS, LtdBradley ABriggs, DDS February 1,RE: TO # [redacted] called our office to make an appointment with us on 7-16-At that time, we gathered some personal information, and were told she did not have insurance infoShe informed us that she was driving, and would call back with the infoSee Exhibit A, attached, We then wrote an extensive note in our schedule on that same dateWe scheduled her for a New patient consultation on July 17th at 9:amStephanie came in for her appointment on July 17,h, and provided us with BCBSAZ as her Insurance info, and did not even put in the insured birthdaleAs you can see from Exhibit B attached, it was our staffs handwriting that changed it to Delta, and with an insured birthdatcStephanie's own handwriting shows mis-informationStephanie came in the office in pain, and we informed her that we would take a $payment as that was a typical deductible, we would let insurance close, and balance bill herShe agreed, and a filling was placed to relieve her from painAfter the fact, we were given the Delta information, it was faxed to us after the appointmentOn 7-28-15, we sent an invoice to the patient, as the services were not covered by her dental insuranceUnfortunately, wc can not be responsible for the patients' treatment when we are not provided with the correct informationStatements were sent to the patient on 7-28-15, 8-6-15, 8-31-15, and 10-2-On 10-8-15, we informed the patient that if the balance was not paid, it would be turned over for collectionsAnother statement was sent to the patient on 11/12/Wc had no response, and turned it over to Transworld, the company that does our collectionsOur office spoke with [redacted] , her husband, and told him as a courtesy, we would try to put the exam and x-ray through Medical insuranceSee attached Invoice dated 11/23/15, showing Credit adjustment of $107.00, as it was being billed to Medical Insurance claimExhibit C AttachedWe had asked MrCampbell to pay the $upon receipt, and we would wait on the $to see if Medical Insurance would cover itMedical and Dental Insurance were billed on the patients behalf, both explaination of benefit attachedExhibit D and HBoth of these go to our practice and to the patientBoth state "not a covered service." It is clear that the balance is the patients responsibilityThe patient claims in the complaint that neither was it submitted, but that he also received no proof of submissionThe insurance company sends every patient the BOB, as well as we sent him a certified copy, which was signed for on 1-26-Exhibit F AttachedThere is no valid reason for this complaintThe patient called and stated she was on disability, they were in financial difficulily, and could we simply write off the balanceWe did the service per the patient request to get her out of pain, and they are making claims against our company that are simply not validThe patient has paid the bill to stay out of collections, and we felt it settled at that pointPlease clear our company of any wrongdoing in this matterSincerely, [redacted]
My wife did not go in pain but needed to fix a delayed procedure and decided to try Briggs as we were searching for a new dentist for our family Briggs was provided insurance before appointment and was told by the front desk the procedure was covered Briggs never called BCBS insurance to file a claim as BCBS reported that no claim was ever submitted Briggs never asked Mr*** to pay the $and wait for the rest, Briggs demanded full $be paid up front and would have to contact BCBS for the balance When Mr*** called BCBS, they claimed no submission was made The certified signature in the attachment is for the receipt sent from Briggs after final payment of $to Briggs, not the insurance company, as stated in the letter In this letter Briggs promised to email and mail a copy of the receipt and insurance submission Briggs never emailed anything and in the letter only provided receipt, not insurance submissionThis mishap would have gone away quickly with general niceties and a good "bedside manor", but Briggs denied any wrongdoing from the beginning and returned with smears and story changes each turn of event Then, respond with new facts to the story, as per their attachments Very disappointing
***
STAY AWAY from this Roger Briggs His dentist performed a crown for me two years ago, and also referred me for a root canal Two years later, the crown work that he performed broke/disintegrated I met with Roger today and not only was he rude regarding my complaint, they were unwilling to repair their shoddy work I spent over $on these services and Roger was not even willing to take a look at it today They are on of the most expensive dentists in the valley, and they do not stand by their work
In response to Mr. [redacted] complaint regarding our billing practices.
We strive to give our patients excellent customer service in all aspects of their care.
On 10/08/2013 we presented the patient with a proposed treatment plan for a total of four procedures...
totaling $2810.00. The patient signed the treatment plan which very clearly states, “Insurance coverage is only an estimation. Guarantor is responsible for all treatment not covered by the insurance.” As a courtesy we verified the patient’s insurance benefits and eligibility. The patient paid $2054.80 at the date of service. Delta paid $225.00 towards the total on 11/06/2013. We are contracted as Delta Premeir providers and as such we wrote off a total of $116.00. This leaves a balance of $414.20 which was the patient’s responsibility as per the proposed treatment plan.
We do our best to ensure that our patients understand the services we provide as well as the fees we charge. No medical practices are ever able to guarantee what third party contracts are going to pay. Insurance companies themselves will not do so. On any pre determination of benefits there is always a disclaimer that there is no guarantee of payment. This is what Mr. [redacted] insurance company did in this instance.
Mr. and Mrs. [redacted] called our office three times to discuss their bill. Each time they were told of their financial responsibility. They were sent seven statements by mail. On 07/31/14 Mr. [redacted] paid the outstanding balance and reported they would not be returning to the practice. We respect his decision regarding his care.
DDS February 1,2016 RE: TO #[redacted] called our office to make an appointment with us on 7-16-15. At that time, we gathered some personal information, and were told she did not have insurance info. She informed us that she was driving, and would call back with the info. See Exhibit A, attached, We then wrote an extensive note in our schedule on that same date. We scheduled her for a New patient consultation on July 17th at 9:20 am. Stephanie came in for her appointment on July 17,h, and provided us with BCBSAZ as her Insurance info, and did not even put in the insured birthdale. As you can see from Exhibit B attached, it was our staffs handwriting that changed it to Delta, and with an insured birthdatc. Stephanie's own handwriting shows mis-information. Stephanie came in the office in pain, and we informed her that we would take a $50.00 payment as that was a typical deductible, we would let insurance close, and balance bill her. She agreed, and a filling was placed to relieve her from pain.
After the fact, we were given the Delta information, it was faxed to us after the appointment. On 7-28-15, we sent an invoice to the patient, as the services were not covered by her dental insurance. Unfortunately, wc can not be responsible for the patients' treatment when we are not provided with the correct information. Statements were sent to the patient on 7-28-15, 8-6-15, 8-31-15, and 10-2-15. On 10-8-15, we informed the patient that if the balance was not paid, it would be turned over for collections. Another statement was sent to the patient on 11/12/15. Wc had no response, and turned it over to Transworld, the company that does our collections. Our office spoke with [redacted], her husband, and told him as a courtesy, we would try to put the exam and x-ray through Medical insurance. See attached Invoice dated 11/23/15, showing Credit adjustment of $107.00, as it was being billed to Medical Insurance claim. Exhibit C Attached. We had asked Mr. Campbell to pay the $160.40 upon receipt, and we would wait on the $107.00 to see if Medical Insurance would cover it.
Medical and Dental Insurance were billed on the patients behalf, both explaination of benefit attached. Exhibit D and H. Both of these go to our practice and to the patient. Both state "not a covered service." It is clear that the balance is the patients responsibility.
The patient claims in the complaint that neither was it submitted, but that he also received no proof of submission. The insurance company sends every patient the BOB, as well as we sent him a certified copy, which was signed for on 1-26-16. Exhibit F Attached. There is no valid reason for this complaint.
The patient called and stated she was on disability, they were in financial difficulily, and could we simply write off the balance. We did the service per the patient request to get her out of pain, and they are making claims against our company that are simply not valid. The patient has paid the bill to stay out of collections, and we felt it settled at that point.
Please clear our company of any wrongdoing in this matter.
Sincerely,
[redacted]
Roger ABriggs, DOS, LtdBradley ABriggs, DDS February 1,RE: TO # [redacted] called our office to make an appointment with us on 7-16-At that time, we gathered some personal information, and were told she did not have insurance infoShe informed us that she was driving, and would call back with the infoSee Exhibit A, attached, We then wrote an extensive note in our schedule on that same dateWe scheduled her for a New patient consultation on July 17th at 9:amStephanie came in for her appointment on July 17,h, and provided us with BCBSAZ as her Insurance info, and did not even put in the insured birthdaleAs you can see from Exhibit B attached, it was our staffs handwriting that changed it to Delta, and with an insured birthdatcStephanie's own handwriting shows mis-informationStephanie came in the office in pain, and we informed her that we would take a $payment as that was a typical deductible, we would let insurance close, and balance bill herShe agreed, and a filling was placed to relieve her from painAfter the fact, we were given the Delta information, it was faxed to us after the appointmentOn 7-28-15, we sent an invoice to the patient, as the services were not covered by her dental insuranceUnfortunately, wc can not be responsible for the patients' treatment when we are not provided with the correct informationStatements were sent to the patient on 7-28-15, 8-6-15, 8-31-15, and 10-2-On 10-8-15, we informed the patient that if the balance was not paid, it would be turned over for collectionsAnother statement was sent to the patient on 11/12/Wc had no response, and turned it over to Transworld, the company that does our collectionsOur office spoke with [redacted] , her husband, and told him as a courtesy, we would try to put the exam and x-ray through Medical insuranceSee attached Invoice dated 11/23/15, showing Credit adjustment of $107.00, as it was being billed to Medical Insurance claimExhibit C AttachedWe had asked MrCampbell to pay the $upon receipt, and we would wait on the $to see if Medical Insurance would cover itMedical and Dental Insurance were billed on the patients behalf, both explaination of benefit attachedExhibit D and HBoth of these go to our practice and to the patientBoth state "not a covered service." It is clear that the balance is the patients responsibilityThe patient claims in the complaint that neither was it submitted, but that he also received no proof of submissionThe insurance company sends every patient the BOB, as well as we sent him a certified copy, which was signed for on 1-26-Exhibit F AttachedThere is no valid reason for this complaintThe patient called and stated she was on disability, they were in financial difficulily, and could we simply write off the balanceWe did the service per the patient request to get her out of pain, and they are making claims against our company that are simply not validThe patient has paid the bill to stay out of collections, and we felt it settled at that pointPlease clear our company of any wrongdoing in this matterSincerely, [redacted]
My wife did not go in pain but needed to fix a delayed procedure and decided to try Briggs as we were searching for a new dentist for our family Briggs was provided insurance before appointment and was told by the front desk the procedure was covered Briggs never called BCBS insurance to file a claim as BCBS reported that no claim was ever submitted Briggs never asked Mr*** to pay the $and wait for the rest, Briggs demanded full $be paid up front and would have to contact BCBS for the balance When Mr*** called BCBS, they claimed no submission was made The certified signature in the attachment is for the receipt sent from Briggs after final payment of $to Briggs, not the insurance company, as stated in the letter In this letter Briggs promised to email and mail a copy of the receipt and insurance submission Briggs never emailed anything and in the letter only provided receipt, not insurance submissionThis mishap would have gone away quickly with general niceties and a good "bedside manor", but Briggs denied any wrongdoing from the beginning and returned with smears and story changes each turn of event Then, respond with new facts to the story, as per their attachments Very disappointing
***
STAY AWAY from this Roger Briggs His dentist performed a crown for me two years ago, and also referred me for a root canal Two years later, the crown work that he performed broke/disintegrated I met with Roger today and not only was he rude regarding my complaint, they were unwilling to repair their shoddy work I spent over $on these services and Roger was not even willing to take a look at it today They are on of the most expensive dentists in the valley, and they do not stand by their work
In response to Mr. [redacted] complaint regarding our billing practices.
We strive to give our patients excellent customer service in all aspects of their care.
On 10/08/2013 we presented the patient with a proposed treatment plan for a total of four procedures...
totaling $2810.00. The patient signed the treatment plan which very clearly states, “Insurance coverage is only an estimation. Guarantor is responsible for all treatment not covered by the insurance.” As a courtesy we verified the patient’s insurance benefits and eligibility. The patient paid $2054.80 at the date of service. Delta paid $225.00 towards the total on 11/06/2013. We are contracted as Delta Premeir providers and as such we wrote off a total of $116.00. This leaves a balance of $414.20 which was the patient’s responsibility as per the proposed treatment plan.
We do our best to ensure that our patients understand the services we provide as well as the fees we charge. No medical practices are ever able to guarantee what third party contracts are going to pay. Insurance companies themselves will not do so. On any pre determination of benefits there is always a disclaimer that there is no guarantee of payment. This is what Mr. [redacted] insurance company did in this instance.
Mr. and Mrs. [redacted] called our office three times to discuss their bill. Each time they were told of their financial responsibility. They were sent seven statements by mail. On 07/31/14 Mr. [redacted] paid the outstanding balance and reported they would not be returning to the practice. We respect his decision regarding his care.
[redacted] Family Dentistry
Roger A. Briggs, DOS, Ltd. Bradley A. Briggs,...
DDS February 1,2016 RE: TO #[redacted] called our office to make an appointment with us on 7-16-15. At that time, we gathered some personal information, and were told she did not have insurance info. She informed us that she was driving, and would call back with the info. See Exhibit A, attached, We then wrote an extensive note in our schedule on that same date. We scheduled her for a New patient consultation on July 17th at 9:20 am. Stephanie came in for her appointment on July 17,h, and provided us with BCBSAZ as her Insurance info, and did not even put in the insured birthdale. As you can see from Exhibit B attached, it was our staffs handwriting that changed it to Delta, and with an insured birthdatc. Stephanie's own handwriting shows mis-information. Stephanie came in the office in pain, and we informed her that we would take a $50.00 payment as that was a typical deductible, we would let insurance close, and balance bill her. She agreed, and a filling was placed to relieve her from pain.
After the fact, we were given the Delta information, it was faxed to us after the appointment. On 7-28-15, we sent an invoice to the patient, as the services were not covered by her dental insurance. Unfortunately, wc can not be responsible for the patients' treatment when we are not provided with the correct information. Statements were sent to the patient on 7-28-15, 8-6-15, 8-31-15, and 10-2-15. On 10-8-15, we informed the patient that if the balance was not paid, it would be turned over for collections. Another statement was sent to the patient on 11/12/15. Wc had no response, and turned it over to Transworld, the company that does our collections. Our office spoke with [redacted], her husband, and told him as a courtesy, we would try to put the exam and x-ray through Medical insurance. See attached Invoice dated 11/23/15, showing Credit adjustment of $107.00, as it was being billed to Medical Insurance claim. Exhibit C Attached. We had asked Mr. Campbell to pay the $160.40 upon receipt, and we would wait on the $107.00 to see if Medical Insurance would cover it.
Medical and Dental Insurance were billed on the patients behalf, both explaination of benefit attached. Exhibit D and H. Both of these go to our practice and to the patient. Both state "not a covered service." It is clear that the balance is the patients responsibility.
The patient claims in the complaint that neither was it submitted, but that he also received no proof of submission. The insurance company sends every patient the BOB, as well as we sent him a certified copy, which was signed for on 1-26-16. Exhibit F Attached. There is no valid reason for this complaint.
The patient called and stated she was on disability, they were in financial difficulily, and could we simply write off the balance. We did the service per the patient request to get her out of pain, and they are making claims against our company that are simply not valid. The patient has paid the bill to stay out of collections, and we felt it settled at that point.
Please clear our company of any wrongdoing in this matter.
Sincerely,
[redacted]