M & N Coastline Auto & Tire Service Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My father's name is *** ***The date of invoice is 4/24/I find it strange that although there is no reference to the incident, the person contacted states that they have no reference and we did not let them look at the car to find out what was wrongAfter we paid for the repairs I took the car back inThat is when a more thorough inspection was completedI was told how much more it would cost to fix the "real" problem since the repair work we had done was just to figure out what was wrongFurthermore, since the date of my first complaint I did have the vehicle looked at and fixedThe mechanic found that the thermostat put in was set at too cold of tempertature and it was affecting my carThis business over-charged for services, performed unnecessary repairs, and are untruthfulI have not commented on social media about my experience with this business in hopes that they do the right thingIt appears that may be my only recourse after that ridiculous response to my complaint.
Regards,
*** ***

Our relationship started back in March, *** "***'s Husband" has been coming to us for years & referred his wife "***" who used to go to the dealer.
* 3-17-Work listed no problems:
INV Oil serv, brakes, cabin filter, brake flush, & alien
ment.* 4-13-A/C service, all check out fine* 7-15-Came in "Coolant light on upon arrival "Coolant was low, flushed coolant, found oil leaks from "valve cover gasket", repaired V.C.GFound oil leaking from oil filter housing INV #*** gasket", repaired that day, had *** in a rental car at "our rate" "Enterprise" also, sold her tires & align!
* 7-30-*** came back for "Check for fluid leak", found no leaks this day, but when we looked at coolant we had to reflush coolant to rid oil residue in cooling system at "no charge"!
INV #*** then test drove car miles to make sure every - thing was goodcheck compression &
*9-15-INV # ***
*** ***'s husband calls us & says *** was at "*** *** ***" & they said the car needed a "Transfer Case"! We told them to take the car out of the *** Dealer & let us check out the carWe "no problems" with the transfer case, but found "center support bearing broken" & *** OK'd repairNow here is where the problems started! When *** came to pick up the car, we had technician "*** ***" test drive the *** with her in the car, she came back happy & said it "was perfect," she then paid the bill INV # ***
A few days later " she disputed" repair "with *** ***" without any attempt to contact us with questions to center support bearing in which I showed and gave her the "part to take"I contacted *** They found us to be right & *** dropped the complainThen *** calls me again & said the bearing, we put in was not the problemI then told ***, "I would reinstall the old bearing to show that the part was broken", but I would have to be paid in "cash"!
Due to what she did with *** & never heard backUntil last week, she came in, I believe Fri 4-1-or Sat4-2-I told her I would no longer work on here vehicle hereTo much drama & I won't even mentionI am a man & manager of character & I believe this lady has "personal issues"!
Thanks for listening

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I paid Coastline to repair my Valve Cover Gaskets, and Housing Gaskets, and months later both are leaking, I found out from *** *** *** ***, that the Spark plug metal tube seals were missing from the Valve Cover Gaskets, I pay *** to replace my Valve Cover Gaskets correctly.*** informs me that my Housing Gasket was leaking still and to take my car back to Coastline and have it replaced againI take my car to Coastline and asked if they can look/repair my Housing Gasket, *** yells at me, says "I'm a pain in his ***, doesn't want my business, I tell him that I have a warranty, he tells me that he won't honor the warranty, and told me to get off his property

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My father's name is *** ***The date of invoice is 4/24/I find it strange that although there is no reference to the incident, the person contacted states that they have no reference and we did not let them look at the car to find out what was wrongAfter we paid for the repairs I took the car back inThat is when a more thorough inspection was completedI was told how much more it would cost to fix the "real" problem since the repair work we had done was just to figure out what was wrongFurthermore, since the date of my first complaint I did have the vehicle looked at and fixedThe mechanic found that the thermostat put in was set at too cold of tempertature and it was affecting my carThis business over-charged for services, performed unnecessary repairs, and are untruthfulI have not commented on social media about my experience with this business in hopes that they do the right thingIt appears that may be my only recourse after that ridiculous response to my complaint.
Regards,
*** ***

Hello,This is an additional follow up to complaint ***Specifically addressing $of repairs that was supposed to be $*** our service managerSpoke with Mr*** *** at 10:am on 4/21/and received authorization for $plus tax for the only amount that was ever discussedThere was nerver a discussion about only a discussion regarding the vehicle running very poorly and that we wanted to perform a compression test andrun other diagnostic ( car had a check engine light on ) to determine what else the car might need to have it be running properly Mr*** *** statedhe only wanted to do the thermostat, replace the fan motor (which was not coming on and had to be replaced as a starting point to address overheating )and do a coolant system service That was all that was discussed We wanted to further check car out and he declinedAll of this is documented and ison the customer receipt that you should have a copy of If you do not have a copy please let us know Again any and all the conversations were withMr*** *** , not with complaintant *** *** She was not involved or even a part of any of the service in question until after the fact andWas not a part of any interaction until I explained to her what had happened and showed her on the invoice diagnostic time, check engine light and compression tests were all declined at the time of initial service and that car was running so badly we wanted to check it out but *** said noI hope thissatisfies any question regarding this complaint If anything further is needed please call ***. Thank You *** *** *** ***

Attention Revdex.com,I have addressed these issues. My position stands.Claim # ***Thank You,*** ***( Store Manager )

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all my father's name is *** ***Second of all, whoever responds to these complaints should read through the complaint as well as their recordsThere is paperwork showing the car was brought in a second timeDuring that visit a more thorough inspection was completed-again something that seems wrongThere should also be a record of me speaking with ***I never requested a refund when I brought the car backI was very clear in that I thought we had been ripped off and thought it was ridiculous that repair conpleted was not neceasry seeing as there were far greater problems with the carAt that time, I did not request a refundI wanted my car fixed and justification for the repairs*** agreed the work done did not fix the problem the car was havingWas the person responding to this complaint even present? Who stated I requested a refund? I have no reason to lie as this establishment has already taken my moneyI am giving the establishment an opportunity to correct an error on their part and would like my money backThis establishment hasn't even offered the courtesy of taking the time to read the complaint and offer a response that makes sense and is truthful.
Regards,
*** ***

Our relationship started back in March, *** "***'s Husband" has been coming to us for years & referred his wife "***" who used to go to the dealer. * 3-17-Work listed no problems:INV Oil serv, brakes, cabin filter, brake flush, & alien ment.* 4-13-A/C
service, all check out fine.* 7-15-Came in "Coolant light on upon arrival "Coolant was low, flushed coolant, found oil leaks from "valve cover gasket", repaired V.C.GFound oil leaking from oil filter housing INV #*** gasket", repaired that day, had *** in a rental car at "our rate" "Enterprise" also, sold her tires & align!* 7-30-*** came back for "Check for fluid leak", found no leaks this day, but when we looked at coolant we had to reflush coolant to rid oil residue in cooling system at "no charge"!INV #*** then test drove car miles to make sure every - thing was goodcheck compression &*9-15-2015INV # *** *** ***'s husband calls us & says *** was at "*** *** ***" & they said the car needed a "Transfer Case"! We told them to take the car out of the *** Dealer & let us check out the carWe "no problems" with the transfer case, but found "center support bearing broken" & *** OK'd repairNow here is where the problems started! When *** came to pick up the car, we had technician "*** ***" test drive the *** with her in the car, she came back happy & said it "was perfect," she then paid the bill INV # ***A few days later " she disputed" repair "with *** ***" without any attempt to contact us with questions to center support bearing in which I showed and gave her the "part to take"I contacted *** They found us to be right & *** dropped the complainThen *** calls me again & said the bearing, we put in was not the problemI then told ***, "I would reinstall the old bearing to show that the part was broken", but I would have to be paid in "cash"!Due to what she did with *** & never heard back.Until last week, she came in, I believe Fri 4-1-or Sat4-2-I told her I would no longer work on here vehicle here...To much drama & I won't even mention...I am a man & manager of character & I believe this lady has "personal issues"!Thanks for listening

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I paid Coastline to repair my Valve Cover Gaskets, and Housing Gaskets, and months later both are leaking, I found out from *** *** *** ***, that the Spark plug metal tube seals were missing from the Valve Cover Gaskets, I pay *** to replace my Valve Cover Gaskets correctly*** informs me that my Housing Gasket was leaking still and to take my car back to Coastline and have it replaced againI take my car to Coastline and asked if they can look/repair my Housing Gasket, *** yells at me, says "I'm a pain in his ***, doesn't want my business, I tell him that I have a warranty, he tells me that he won't honor the warranty, and told me to get off his property

Our relationship started back in March, *** "***'s Husband" has been coming to us for years & referred his wife "***" who used to go to the dealer. * 3-17-Work listed no problems:INV Oil serv, brakes, cabin filter, brake flush, & alien ment.* 4-13-A/C
service, all check out fine.* 7-15-Came in "Coolant light on upon arrival "Coolant was low, flushed coolant, found oil leaks from "valve cover gasket", repaired V.C.GFound oil leaking from oil filter housing INV #*** gasket", repaired that day, had *** in a rental car at "our rate" "Enterprise" also, sold her tires & align!* 7-30-*** came back for "Check for fluid leak", found no leaks this day, but when we looked at coolant we had to reflush coolant to rid oil residue in cooling system at "no charge"!INV #*** then test drove car miles to make sure every - thing was goodcheck compression &*9-15-2015INV # *** *** ***'s husband calls us & says *** was at "*** *** ***" & they said the car needed a "Transfer Case"! We told them to take the car out of the *** Dealer & let us check out the carWe "no problems" with the transfer case, but found "center support bearing broken" & *** OK'd repairNow here is where the problems started! When *** came to pick up the car, we had technician "*** ***" test drive the *** with her in the car, she came back happy & said it "was perfect," she then paid the bill INV # ***A few days later " she disputed" repair "with *** ***" without any attempt to contact us with questions to center support bearing in which I showed and gave her the "part to take"I contacted *** They found us to be right & *** dropped the complainThen *** calls me again & said the bearing, we put in was not the problemI then told ***, "I would reinstall the old bearing to show that the part was broken", but I would have to be paid in "cash"!Due to what she did with *** & never heard back.Until last week, she came in, I believe Fri 4-1-or Sat4-2-I told her I would no longer work on here vehicle here...To much drama & I won't even mention...I am a man & manager of character & I believe this lady has "personal issues"!Thanks for listening

[redacted] we just spoke the problem is is I don't have any information the person who filed the complaint was not the person who brought the vehicle in and did not request any...

of the work that was done the person who authorized what was done but she would not allow us to look at anything else or do anything else or even try and figure out anything else that we asked him about the car there were many other problems said no just do what I told you to do and we did so I don't have his name I don't have anything I can't even recall the invoice because it is not under the complaint person's name. Just spoke regarding this whole situation thank you. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I paid Coastline to repair my Valve Cover Gaskets, and Housing Gaskets, and 2 months later both are leaking, I found out from [redacted], that the Spark plug metal tube seals were missing from the Valve Cover Gaskets, I pay [redacted] to replace my Valve Cover Gaskets correctly.[redacted] informs me that my Housing Gasket was leaking still and to take my car back to Coastline and have it replaced again. I take my car to Coastline and asked if they can look/repair my Housing Gasket, [redacted] yells at me, says "I'm a pain in his [redacted], doesn't want my business, I tell him that I have a warranty, he tells me that he won't honor the warranty, and told me to get off his property.

[redacted] we just spoke the problem is is I don't have any information the person who filed the complaint was not the person who brought the vehicle in and did not request any of the work that was done the person who authorized what was done but she would not allow us to look at anything else or do...

anything else or even try and figure out anything else that we asked him about the car there were many other problems said no just do what I told you to do and we did so I don't have his name I don't have anything I can't even recall the invoice because it is not under the complaint person's name. Just spoke regarding this whole situation thank you. [redacted]

Mr. [redacted] was advised the car ran very poorly and ck engine light was on and we wanted diagnostic time to check it out to determine what else was wrong. He declined. The electric fan did not engage, the car had only water in cooling system and it had overheated badly. We told him would have to start with repair (thermostat, cooling syst service & electric fan moter to start best car was running so poorly to allow us to check tercet out as well. He said no. She never called us. She never spoke with us. After tue fact she ([redacted]) came in demanding a refund (without her father). whe I explained eveything to her that had happened and told her to look at her invoice -- we documented need to check other issues she stated I will sue you and left.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all my father's name is [redacted]. Second of all, whoever responds to these complaints should read through the complaint as well as their records. There is paperwork showing the car was brought in a second time. During that visit a more thorough inspection was completed-again something that seems wrong. There should also be a record of me speaking with [redacted]. I never requested a refund when I brought the car back. I was very clear in that I thought we had been ripped off and thought it was ridiculous that repair conpleted was not neceasry seeing as there were far greater problems with the car. At that time, I did not request a refund. I wanted my car fixed and justification for the repairs. [redacted] agreed the work done did not fix the problem the car was having. Was the person responding to this complaint even present? Who stated I requested a refund? I have no reason to lie as this establishment has already taken my money. I am giving the establishment an opportunity to correct an error on their part and would like my money back. This establishment hasn't even offered the courtesy of taking the time to read the complaint and offer a response that makes sense and is truthful. 
Regards,
[redacted]

Attention Revdex.com,I have addressed these issues.  My position stands.Claim # [redacted]Thank You,[redacted]( Store Manager )

Hello,
This is an additional follow up to complaint [redacted]. Specifically addressing $500.00 of repairs that was supposed to be $200.00. [redacted] our service manager
Spoke with Mr. [redacted] at 10:00 am on 4/21/15 and received authorization  for $491.38 plus tax for the only amount that was ever discussed. There was nerver a discussion about 200.00 only a discussion regarding the vehicle running very poorly and that we wanted to perform a compression test  and
run other diagnostic ( car had a check engine light on ) to determine what else the car might need to have it be running properly . Mr. [redacted] stated
he only wanted to do the thermostat, replace the fan motor (which was not coming on  and had to be replaced as a starting point to address overheating )
and do a coolant system service  . That was all that was discussed . We wanted to further check car out and he declined. All of this is documented and is
on the customer receipt that you should have a copy of . If you do not have a copy please let us know . Again any and all the conversations were with
Mr. [redacted] , not with complaintant [redacted] . She was not involved or even a part of any of the service in question until after the fact and
Was not a part of any interaction until I explained to her what had happened and showed her on the invoice diagnostic time, check engine light and compression tests were all declined at the time of initial service  and that car was running so badly we wanted to check it out but [redacted] said no. I hope this
satisfies any question regarding this complaint . If anything further is needed please call [redacted].
 
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