Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I paid Coastline to repair my Valve Cover Gaskets, and Housing Gaskets, and months later both are leaking, I found out from [redacted] ***, that the Spark plug metal tube seals were missing from the Valve Cover Gaskets, I pay [redacted] to replace my Valve Cover Gaskets correctly[redacted] informs me that my Housing Gasket was leaking still and to take my car back to Coastline and have it replaced againI take my car to Coastline and asked if they can look/repair my Housing Gasket, [redacted] yells at me, says "I'm a pain in his ***, doesn't want my business, I tell him that I have a warranty, he tells me that he won't honor the warranty, and told me to get off his property
Mr [redacted] was advised the car ran very poorly and ck engine light was on and we wanted diagnostic time to check it out to determine what else was wrongHe declinedThe electric fan did not engage, the car had only water in cooling system and it had overheated badlyWe told him would have to start with repair (thermostat, cooling syst service & electric fan moter to start best car was running so poorly to allow us to check tercet out as wellHe said noShe never called usShe never spoke with usAfter tue fact she ( [redacted] ) came in demanding a refund (without her father)whe I explained eveything to her that had happened and told her to look at her invoice -- we documented need to check other issues she stated I will sue you and left
[redacted] we just spoke the problem is is I don't have any information the person who filed the complaint was not the person who brought the vehicle in and did not request any of the work that was done the person who authorized what was done but she would not allow us to look at anything else or do anything else or even try and figure out anything else that we asked him about the car there were many other problems said no just do what I told you to do and we did so I don't have his name I don't have anything I can't even recall the invoice because it is not under the complaint person's nameJust spoke regarding this whole situation thank you ***
[redacted] we just spoke the problem is is I don't have any information the person who filed the complaint was not the person who brought the vehicle in and did not request any of the work that was done the person who authorized what was done but she would not allow us to look at anything else or do anything else or even try and figure out anything else that we asked him about the car there were many other problems said no just do what I told you to do and we did so I don't have his name I don't have anything I can't even recall the invoice because it is not under the complaint person's nameJust spoke regarding this whole situation thank you***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all my father's name is [redacted] Second of all, whoever responds to these complaints should read through the complaint as well as their recordsThere is paperwork showing the car was brought in a second timeDuring that visit a more thorough inspection was completed-again something that seems wrongThere should also be a record of me speaking with ***I never requested a refund when I brought the car backI was very clear in that I thought we had been ripped off and thought it was ridiculous that repair conpleted was not neceasry seeing as there were far greater problems with the carAt that time, I did not request a refundI wanted my car fixed and justification for the repairs [redacted] agreed the work done did not fix the problem the car was havingWas the person responding to this complaint even present? Who stated I requested a refund? I have no reason to lie as this establishment has already taken my moneyI am giving the establishment an opportunity to correct an error on their part and would like my money backThis establishment hasn't even offered the courtesy of taking the time to read the complaint and offer a response that makes sense and is truthful Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I paid Coastline to repair my Valve Cover Gaskets, and Housing Gaskets, and months later both are leaking, I found out from [redacted] ***, that the Spark plug metal tube seals were missing from the Valve Cover Gaskets, I pay [redacted] to replace my Valve Cover Gaskets correctly[redacted] informs me that my Housing Gasket was leaking still and to take my car back to Coastline and have it replaced againI take my car to Coastline and asked if they can look/repair my Housing Gasket, [redacted] yells at me, says "I'm a pain in his ***, doesn't want my business, I tell him that I have a warranty, he tells me that he won't honor the warranty, and told me to get off his property
Mr [redacted] was advised the car ran very poorly and ck engine light was on and we wanted diagnostic time to check it out to determine what else was wrongHe declinedThe electric fan did not engage, the car had only water in cooling system and it had overheated badlyWe told him would have to start with repair (thermostat, cooling syst service & electric fan moter to start best car was running so poorly to allow us to check tercet out as wellHe said noShe never called usShe never spoke with usAfter tue fact she ( [redacted] ) came in demanding a refund (without her father)whe I explained eveything to her that had happened and told her to look at her invoice -- we documented need to check other issues she stated I will sue you and left
[redacted] we just spoke the problem is is I don't have any information the person who filed the complaint was not the person who brought the vehicle in and did not request any of the work that was done the person who authorized what was done but she would not allow us to look at anything else or do anything else or even try and figure out anything else that we asked him about the car there were many other problems said no just do what I told you to do and we did so I don't have his name I don't have anything I can't even recall the invoice because it is not under the complaint person's nameJust spoke regarding this whole situation thank you ***
Attention Revdex.com,I have addressed these issues My position stands.Claim # [redacted] Thank You, [redacted] ( Store Manager )
[redacted] we just spoke the problem is is I don't have any information the person who filed the complaint was not the person who brought the vehicle in and did not request any of the work that was done the person who authorized what was done but she would not allow us to look at anything else or do anything else or even try and figure out anything else that we asked him about the car there were many other problems said no just do what I told you to do and we did so I don't have his name I don't have anything I can't even recall the invoice because it is not under the complaint person's nameJust spoke regarding this whole situation thank you***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all my father's name is [redacted] Second of all, whoever responds to these complaints should read through the complaint as well as their recordsThere is paperwork showing the car was brought in a second timeDuring that visit a more thorough inspection was completed-again something that seems wrongThere should also be a record of me speaking with ***I never requested a refund when I brought the car backI was very clear in that I thought we had been ripped off and thought it was ridiculous that repair conpleted was not neceasry seeing as there were far greater problems with the carAt that time, I did not request a refundI wanted my car fixed and justification for the repairs [redacted] agreed the work done did not fix the problem the car was havingWas the person responding to this complaint even present? Who stated I requested a refund? I have no reason to lie as this establishment has already taken my moneyI am giving the establishment an opportunity to correct an error on their part and would like my money backThis establishment hasn't even offered the courtesy of taking the time to read the complaint and offer a response that makes sense and is truthful Regards, [redacted]