We do not dispute that there was damage to the passenger side of the vehicle or that the vehicle was dropped off and picked up as stated However, to our knowledge, none of this damage occurred at our facility Our technician did not damage the vehicle in any way nor was he involved in
any type of collision while test driving the vehicle We sincerely do not believe this damage occurred while at our facility The customer appears to be the victim of a hit and run at some place and time, which he unfortunately did not notice until after picking up the car at our shop The damage was not readily noticeable--only by inspecting the opposite side of the car--and the timing of the discovery happened to occur after leaving our facility and driving home, thereby raising suspicion in his mind that we were responsible The vehicle could have been damaged while parked anywhere or any at any time in the weeks prior to discovery However, the owner and service writer and technician did search the parking lot with the customer looking for a low, white vehicle that may have been able to cause that damageWe did not find any vehicles on our lot that even closely matched that description, nor did we recall any vehicles like that on the lot that day or day beforeWe do understand the frustration the customer feels and why he would question us, and we tried to politely and professionally explain our side of the story and that we didn't do it, but he abruptly cut us off and would not listen to anything we had to say in our defenseWe are so sorry that this situation occurred, but we can't be held liable for something that we did not do Our insurance covers our technicians while they are test driving vehicles and the cars in our building while they are being worked on, but does not cover the vehicles that are picked up and dropped off in our parking lot, nor does any other establishment such as grocery stores and the likeWe don't even know if the damage happened on our property, nor is there any way the customer can know for certain when and where this hit and run occurred All of us are victims in a case like this We are very sorry to be blamed in this situation and to lose a valued customer, and we sincerely apologize if we came across as casually dismissive or uncaring We tried to communicate our side of the issue, but the only thing the customer wants, understandably, is for some one to take the blame and pay for this hit and run accident
We do not dispute that there was damage to the passenger side of the vehicle or that the vehicle was dropped off and picked up as stated However, to our knowledge, none of this damage occurred at our facility Our technician did not damage the vehicle in any way nor was he involved in
any type of collision while test driving the vehicle We sincerely do not believe this damage occurred while at our facility The customer appears to be the victim of a hit and run at some place and time, which he unfortunately did not notice until after picking up the car at our shop The damage was not readily noticeable--only by inspecting the opposite side of the car--and the timing of the discovery happened to occur after leaving our facility and driving home, thereby raising suspicion in his mind that we were responsible The vehicle could have been damaged while parked anywhere or any at any time in the weeks prior to discovery However, the owner and service writer and technician did search the parking lot with the customer looking for a low, white vehicle that may have been able to cause that damageWe did not find any vehicles on our lot that even closely matched that description, nor did we recall any vehicles like that on the lot that day or day beforeWe do understand the frustration the customer feels and why he would question us, and we tried to politely and professionally explain our side of the story and that we didn't do it, but he abruptly cut us off and would not listen to anything we had to say in our defenseWe are so sorry that this situation occurred, but we can't be held liable for something that we did not do Our insurance covers our technicians while they are test driving vehicles and the cars in our building while they are being worked on, but does not cover the vehicles that are picked up and dropped off in our parking lot, nor does any other establishment such as grocery stores and the likeWe don't even know if the damage happened on our property, nor is there any way the customer can know for certain when and where this hit and run occurred All of us are victims in a case like this We are very sorry to be blamed in this situation and to lose a valued customer, and we sincerely apologize if we came across as casually dismissive or uncaring We tried to communicate our side of the issue, but the only thing the customer wants, understandably, is for some one to take the blame and pay for this hit and run accident