Complaint: [redacted] I am rejecting this response because: As I detailed in my complaint, the company attempted to bill us for services we never requestedWe repeatedly attempted to address this issue with them through emails, phone calls, and letters, and they were unresponsiveWe assumed their lack of response indicated agreement that they should not have billed us for these services.We filed the complaint upon receipt of the letter form this lawyer in an effort to resolve the matter once and for allWe also replied in writing to the lawyerWe request that this company (1) stop trespassing on our property and performing services that we have not ordered, (2) send us a letter stating clearly that we have paid them everything we owe them and have a balance, and (3) direct their lawyer to acknowledge in writing that we do not owe this company money and to formally withdraw his threat to sue us
Complaint: [redacted] I am rejecting this response because: As I detailed in my complaint, the company attempted to bill us for services we never requestedWe repeatedly attempted to address this issue with them through emails, phone calls, and letters, and they were unresponsiveWe assumed their lack of response indicated agreement that they should not have billed us for these services.We filed the complaint upon receipt of the letter form this lawyer in an effort to resolve the matter once and for allWe also replied in writing to the lawyerWe request that this company (1) stop trespassing on our property and performing services that we have not ordered, (2) send us a letter stating clearly that we have paid them everything we owe them and have a balance, and (3) direct their lawyer to acknowledge in writing that we do not owe this company money and to formally withdraw his threat to sue us
see attached