M P Plumbing Company Reviews (3)
Review: This business has lied and is using illegal business practice. They charge for travel time, without letting you know that they do this. When confronted about the fact that they charged me for 30 minutes drive time, they lied and stated the invoice shows 10 minutes (however, I have the invoice and will upload it if possible). The business charged me $52.50 for 30 minutes of travel. The manager then stated that they never charged for 30. That the tech was in Aloha and went back to the office, then to my house, which is 10 minutes away. I feel this company is incredibly dishonest I cannot believe they charge customers for drive time. I was never told that when I called (which the female receptionist admitted to), even though the manager stated she had. He then had to retract it. The company lies and is dishonest across the board.Desired Settlement: Full refund of travel time and reversal of their shady business practice. There is no reason to charge for travel time, etc. If they did not have customers, they would not have to travel anywhere. Other plumbers do not charge this and it is ridiculous.
Review: The key issue was that I worked with this company as I was looking to replace the faucets in my bathroom. They told me to contact a show room to evaluate the options. The agent told me that I needed to get the exact measurements of the hardware, I did not feel confident to take the measurement myself so I asked them to have it done. The technician told me he add everything under control and he knew what to do. Then he tried to convince me to have them to purchase the new trim set and that he would have sent me options for possible compatible sets pretty soon. 1 week later I had no received any news so I called the office. The technicians called me back and gave me the dimensions he had taken and told me to handle it by myself. I emailed the show room with the dimensions and they called me immediately telling me that the measurement were not completed and some were clearly wrong. I had to personally remeasure some of them and they were definitively wrong. I then called [redacted] myself and figured out what was needed and I found out a key measurement had not been performed. I called MP plumbing again and they made me talk to [redacted] the customer service manager. This guy cut me out telling me that he had to go to a meeting and he would have called me back., He clearly did not. I called him back the next day and he told me that the tech was out until the end of the week. I said that I could not wait (I had to put the house for sale and they were very aware of it) and told that I wanted the money back as I had to urgently hire someone new. [redacted] told me he would call me back (again) to discuss the issue but the refund would not be a problem. Clearly he did not call me back, I emailed him asking for a refund last week, never heard from him. This company is totally unprofessional and clearly lie to customers. They have no sense of accountability for what they commit to. I am not sure how they can have these nice reviews as they totally failed me. By the way, I got a different plumbing company to take care of it and now I have a new trim set in my bathroom. So it was just a matter of doing the right thing. Desired Settlement: I want a full refund of $222, as I was charged for a job not done.
Review: The plumber that MP Plumbing Co. sent to my house, on September 3, 2013, to repair the water dripping from my kitchen sink did not fix the problem and caused damage to the diverter valve of my water filter and to the cartridge. Desired Settlement: Refund of $199.50, which I paid to MP Plumbing Co. In addition, I need MP Plumbing to pay for a new diverter valve and a new cartridge for my water filter.
M P Plumbing Company Rating
Description: Plumbers, Plumbing Drains & Sewer Cleaning, Water Heaters - Repairing, Contractor - General Green Builder, Backflow Testing, Drainage Contractors
Address: 15330 SE 82nd Dr, Clackamas, Oregon, United States, 97015
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