Shuee and Sons in Greencastle Indiana does not have good customer service after the sale. Once they have your money, they couldn't care less if you are satisfied or happy. They are lazy when asked for assistance. As a customer you are told they have no idea and that no ones knows the answer. Don't shop here. Locally owned, you'd be better off at a big box store. You'd pay less and have a better experience.
Shuee's delivered the [redacted]'s custom order sectional on Friday, September 23, 2016. Mr. [redacted] posted on the Shuee's web page on Sunday afternoon, 9/25/16 that the sectional had a noxious odor and that they would like it returned to...
Shuee's at a $500 restocking fee. Lynn T[redacted], Shuee's Furniture and Mattress General Manager, called Mr. [redacted] on Monday morning, 9/26. Lynn explained the sofa had been inspected prior to delivery but that we would send someone out immediately to inspect it again. Jeff B[redacted] promptly visited the [redacted]'s home on 9/26 and inspected the sectional. He was not able to detect an unusual order and shared that finding with Mr. [redacted]. Mr. [redacted] asked Jeff if he knew where their old sofa was located. Not being on the delivery team, Jeff expressed he did not know where it was located at the moment. Lynn called Mr. [redacted] again on the afternoon of 9/26 and explained that if a defect was found that Shuee's would return the sectional to Klaussner and make it right, but that no issue was being detected. Since the sofa was a custom order, Shuee's was not able to return the sofa to Klaussner. Mr. [redacted] seemed agreeable and did not argue any points. On 9/28 Shuee's was made aware of a negative Facebook posting by the [redacted]'s. On 9/29, the [redacted]'s also mailed a letter to Shuee's owners and Lynn stating that they felt lied to concerning the location of their old sofa and that they would like it back. They also expressed they felt their concern had not been heard. Bill and Brent Shuee discussed the letter with Lynn . Lynn again called the [redacted]'s on 9/29 and left a message that she had discussed the letter with owners Bill and Brent and would like to discuss their options as soon as possible. On 9/30, the [redacted]'s returned the call and Lynn spoke with both [redacted] and [redacted]. She explained Jeff had not known exactly where the sofa was because he did not work on the delivery team, but that we did still have it and would be happy to return their old sofa at no charge. Lynn also explained that Shuee's did take manufacturing errors seriously, which is why all furniture pieces are inspected prior to delivery and also why Mr. B[redacted] went to their home immediately to do a second inspection. Lynn also offered to remove the new sectional and take it to a local charity of their choosing if they preferred. The [redacted]'s declined the offer for the donation and [redacted] kindly stated that she had commonly experienced issues with new fabric smells and that the issue was not Shuee's fault. Shuee's returned the [redacted]'s old sofa and moved the new sofa to their garage. The [redacted]'s took down their Facebook post. The matter seems amicably resolved. Please confirm receipt of this email to lynnct[redacted][email protected]. Thank you.
Shuee and Sons in Greencastle Indiana does not have good customer service after the sale. Once they have your money, they couldn't care less if you are satisfied or happy. They are lazy when asked for assistance. As a customer you are told they have no idea and that no ones knows the answer. Don't shop here. Locally owned, you'd be better off at a big box store. You'd pay less and have a better experience.
Shuee's delivered the [redacted]'s custom order sectional on Friday, September 23, 2016. Mr. [redacted] posted on the Shuee's web page on Sunday afternoon, 9/25/16 that the sectional had a noxious odor and that they would like it returned to...
Shuee's at a $500 restocking fee. Lynn T[redacted], Shuee's Furniture and Mattress General Manager, called Mr. [redacted] on Monday morning, 9/26. Lynn explained the sofa had been inspected prior to delivery but that we would send someone out immediately to inspect it again. Jeff B[redacted] promptly visited the [redacted]'s home on 9/26 and inspected the sectional. He was not able to detect an unusual order and shared that finding with Mr. [redacted]. Mr. [redacted] asked Jeff if he knew where their old sofa was located. Not being on the delivery team, Jeff expressed he did not know where it was located at the moment. Lynn called Mr. [redacted] again on the afternoon of 9/26 and explained that if a defect was found that Shuee's would return the sectional to Klaussner and make it right, but that no issue was being detected. Since the sofa was a custom order, Shuee's was not able to return the sofa to Klaussner. Mr. [redacted] seemed agreeable and did not argue any points. On 9/28 Shuee's was made aware of a negative Facebook posting by the [redacted]'s. On 9/29, the [redacted]'s also mailed a letter to Shuee's owners and Lynn stating that they felt lied to concerning the location of their old sofa and that they would like it back. They also expressed they felt their concern had not been heard. Bill and Brent Shuee discussed the letter with Lynn . Lynn again called the [redacted]'s on 9/29 and left a message that she had discussed the letter with owners Bill and Brent and would like to discuss their options as soon as possible. On 9/30, the [redacted]'s returned the call and Lynn spoke with both [redacted] and [redacted]. She explained Jeff had not known exactly where the sofa was because he did not work on the delivery team, but that we did still have it and would be happy to return their old sofa at no charge. Lynn also explained that Shuee's did take manufacturing errors seriously, which is why all furniture pieces are inspected prior to delivery and also why Mr. B[redacted] went to their home immediately to do a second inspection. Lynn also offered to remove the new sectional and take it to a local charity of their choosing if they preferred. The [redacted]'s declined the offer for the donation and [redacted] kindly stated that she had commonly experienced issues with new fabric smells and that the issue was not Shuee's fault. Shuee's returned the [redacted]'s old sofa and moved the new sofa to their garage. The [redacted]'s took down their Facebook post. The matter seems amicably resolved. Please confirm receipt of this email to lynnct[redacted][email protected]. Thank you.