customer purchased new vehicle from us and he noticed hood did not line up properly by 1/inchwe tried to adjust it but a production line vehicle does not have many areas for adjustmentwe asked customer to leave us the car for a few days so we could have our body shop look at itwe offered him a loaner car and told him we will make it fit to his satisfactionwe are currently waiting his responsethank you
the issue the customer has is completely cosmeticit does not effect the operation or safety of the vehiclethe hood alignment will be corrected if the customer will allow us to do itthe warranty that the vehicle comes with will cover the repair and loaner vehicle completelyhopefully the customer will understand that a production line vehicle may come with different body alignment issues that can be easily repairedthank you
customer purchased new vehicle from us and he noticed hood did not line up properly by 1/inchwe tried to adjust it but a production line vehicle does not have many areas for adjustmentwe asked customer to leave us the car for a few days so we could have our body shop look at itwe offered him a loaner car and told him we will make it fit to his satisfactionwe are currently waiting his responsethank you
the issue the customer has is completely cosmeticit does not effect the operation or safety of the vehiclethe hood alignment will be corrected if the customer will allow us to do itthe warranty that the vehicle comes with will cover the repair and loaner vehicle completelyhopefully the customer will understand that a production line vehicle may come with different body alignment issues that can be easily repairedthank you