M Power Auto Specialist

From: [redacted] ] Sent: [redacted] To: drteam Subject: M-POWER AUTO SPECIALIST I'm replying to case " [redacted] " in regards to this we already tried resolving this issue with the customer he had a month warranty on the repair and when he brought it back the second time we extended the warranty an extra full year from the 2nd visit which extended the repair we are more then happy to warranty and repair the oil leaks and provide him with a rental car for the duration of the repair he stated we did none of the listed repairs I have every single invoice from that date with the replaced partalso the amount he requesting refund for is also including B service for Replacement of Spark Plug's,Air Filter and motor oil and as well as a full inspection Service Manager [redacted] ***

From: [redacted]]
Sent: [redacted]
To: drteam
Subject: M-POWER AUTO SPECIALIST
 
I'm replying to case "[redacted]"  in regards to this we already tried resolving this issue with the customer he had a 6 month...

warranty on the repair and when he brought it back the second time we extended the warranty an extra full year from the 2nd visit which extended the repair . we are more then happy to warranty and repair the oil leaks and provide him with a rental car for the duration of the repair.  he stated we did none of the listed repairs I have every single invoice from that date with the replaced part. also the amount he requesting refund for is also including B service for Replacement of Spark Plug's,Air Filter and motor oil and as well as a full inspection. 
 
Service Manager 
 [redacted]