M. R. Clean Janitorial & Carpet Cleaning

In response to the concern/complaint, our service department reached out to the customer for a complete explanation. We took full responsibility and apologized to the customer to start. Then we arranged with the customer to return so that we could rectify to problem. The customer had other repairs...

that were needed that required additional parts to be ordered. We ordered the parts and the customer returned when we received the parts. We performed the necessary additional repairs. We also made sure that the engine oil condition was correct - we reviewed and reinspected all procedures that were (should have been) done during the previous visit. We also had our detail department perform a thorough steam clean of the engine to remove any additional/excess oil and prevent any further odor.  Lastly, we credited back the costs incurred by the customer towards the additional repairs that we performed on the subsequent visit. We feel the customer left here happy, and feeling we rectified the situation.