M R N Limited Partnership

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Upon moving out, the unit was left with some minor wear and tear as expected from every day tread and useSome scuffs from shoes on the floor and on walls near the doors may have needed to be wiped down but in no way was there any damage to the extent of gallons of paint being necessary and a total floor replacement being reasonableFurthermore, any suggestion that my pig was responsible for any of the wear is purely speculation in a transparent attempt to rationalize the price gouging tactics used to completely renovate the unit on my billI feel as though my keeping of an emotional support animal was retaliated against implicitly during my unwelcome stay and was in violation of the Americans with Disabilities act and a sustained reasonable accommodation was not met.It is very obvious upon reviewing the photos of the unit that there are no damages that would reasonable require the extensive renovation charged, and that to root the justification in impact caused by a pig is purely speculation without any rational grounding or evidence and is frankly, a laughable claim My emotional support animal never once urinated or defecated onto the floors, walls, ceilings and other surfaces that were repainted and replacedThere was no odor upon moving outThe company is plainly exploiting the fact that I kept an emotional support animal as a means to justify conducting very expensive renovations and this type of retaliation should not be tolerated Regards, [redacted]

To whom it may concern, Thank you for bringing this complaint to our attention We take our resident's experience at our apartments very seriously, including the fair return of any deposits that we keep on file Unfortunately, in the case of *** [redacted] , his apartment was not left in a sanitary or well maintained condition upon his move out As documented in the attached letter from February 29, 2016, as well as the accompanying pictures, significant repairs and cleaning to the unit was required, included replacement of the apartment floor due to damaged caused by his pet If you have any concerns or additional questions, please feel free to follow up with us at [redacted] Regards, Joseph D [redacted] MRN, LTD

[redacted] This business response was received by Revdex.com via email.Hi [redacted] To follow up on conversation, ** [redacted] apartment was left in a distressed condition upon his move out, primarily due to impact caused by his a pot belly pig , which he kept as an emotion support animal Accordingly, the entire unit had to be restored to remove odor and damage, including complete repainting and floor replacement The apartment unit was 1,square feetThe cost to paint the unit (including material and labor) was 3,353.10, which equals $per square foot The cost to replace the vinyl flooring was 5,755.37, which is $/ sqft Please let me know if you have any additional questionsJoseph D [redacted] MRN, LTD [redacted] * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Per the request for more information on
Complaint ID #*** filed with the Revdex.com, I've forwarded a relevant email exchange between myself and the residential property manager at MRN Ltd containing pertinent information such as Lease terms, Invoice items, photographs, and conversation.Please let me know if you'd like any other information.Thanks,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Upon moving out, the unit was left with some minor wear and tear as expected from every day tread and use. Some scuffs from shoes on the floor and on walls near the doors may have needed to be wiped down but in no way was there any damage to the extent of 250 gallons of paint being necessary and a total floor replacement being reasonable. Furthermore, any suggestion that my pig was responsible for any of the wear is purely speculation in a transparent attempt to rationalize the price gouging tactics used to completely renovate the unit on my bill. I feel as though my keeping of an emotional support animal was retaliated against implicitly during my unwelcome stay and was in violation of the Americans with Disabilities act and a sustained reasonable accommodation was not met.It is very obvious upon reviewing the photos of the unit that there are no damages that would reasonable require the extensive renovation charged, and that to root the justification in impact caused by a pig is purely speculation without any rational grounding or evidence and is frankly, a laughable claim.  My emotional support animal never once urinated or defecated onto the floors, walls, ceilings and other surfaces that were repainted and replaced. There was no odor upon moving out. The company is plainly exploiting the fact that I kept an emotional support animal as a means to justify conducting very expensive renovations and this type of retaliation should not be tolerated.
Regards,
[redacted]

[redacted]This business response was received by Revdex.com via email.Hi [redacted] To follow up on conversation, **. [redacted] apartment was left in a distressed condition upon his move out, primarily due to impact caused by his a pot belly pig , which he kept as an emotion support animal.  Accordingly, the entire unit had to be restored to remove odor and damage, including complete repainting and floor replacement . The apartment unit was 1,115 square feet. The cost to paint the unit (including material and labor) was 3,353.10, which equals $3 per square foot.  The cost to replace the vinyl flooring was 5,755.37, which is $5.16 / sq. ft.  Please let me know if you have any additional questions. Joseph D[redacted]MRN, LTD [redacted]

To whom it may concern, Thank you for bringing this complaint to our attention.  We take our resident's experience at our apartments very seriously, including the fair return of any deposits that we keep on file.  Unfortunately, in the case of [redacted], his apartment was not left in a sanitary or well maintained condition upon his move out.  As documented in the attached letter from February 29, 2016, as well as the accompanying pictures, significant repairs and cleaning to the unit was required, included replacement of the apartment floor due to damaged caused by his pet.  If you have any concerns or additional questions, please feel free to follow up with us at [redacted]. Regards, Joseph D[redacted]MRN, LTD