M & R Roofing

Two employees were fired, one of which, had set up the contractThe contract was never authorized by the credit department, ***After reviewing the contract, when the employee that set up the contract, who was also a friend of [redacted] ***, was fired, there were some questions about where certain insurance proceeds had gone and whether or not [redacted] law was violatedNot wanting to support insurance fraud, we were in contact with [redacted] almost daily to get the papers proving were the extra couple thousand dollars was used on the roofM & R stated that we would complete the work, but by that time [redacted] had already had another contractor finish the small amount of work remainingM & R was never informed of water damage until payment was dueThe roof did indeed PASS inspection with the city, even after the claims there was water damage.We have asked repeatedly for proof and pictures of water damage and not received any, to support [redacted] claimWe stated that we would be happy to come out and inspect and verify, if there truly is water damage, after we receive payment for the jobWe have asked repeatedly for the invoices from the other contractor, from [redacted] ***, so that the parties could come to a resolution on how much is still owed to M & R Roofing, and yet, we have not received any documentation we have asked forWe have been in contact with [redacted] numerous times to get the documentation need to make things right with this customerWe work hard to come to resolution with all our customers, if need be, which is why we have hundreds and hundreds of very happy satisfied customers since

Complaint: [redacted] I am rejecting this response because:The two gentlemen that [redacted] references as employees were represented as owners the entire time I worked with M&R by both gentlemen and [redacted] himself They only reason I worked with M&R was due to the referenced owner's other than [redacted] ***, their excellent customer service and quality controlThe majority of contracts I signed with M&R references the signator, [redacted] as OwnerThe contract states that proposals must be approved by the company and company credit department Receiving a signed contract, by an authorized M&R owner or employee would show that the contract was approved by "company"Additionally, the permit was purchased by Jake Robl, another owner of M&R and son of [redacted] *** To say that the contract was not approved by the company is a far fetched attempt at wriggling out of a signed contract for which M&R is responsible to complete in a workmanlike manor The majority of work had been completed, however, M&R stopped working stating they had not received the deposit I paid them within 48hrs of the request and would have paid them sooner by credit card, but they stated, "their systems were down." The contractor, M&R and [redacted] tried to increase the price of their contract after a price had been agreed upon, never produced a change order referencing such changes, refused to complete the work and did not protect my property against the elements Their inexcusable delay and refusal to complete the job and protect my property caused extensive water damage and mold to occur This is unacceptable in any situation and has caused undo burdon and out of pocket costs onto my family.In the response by M&R, their attempt to slander me by stating I was committing insurance fraud has no basisI had an M&R estimate to complete this work prior to my hail claim The contract in question reflected the scope and cost originally agreed to by M&R prior to the hail claim and M&R can't reasonably make claim to the entire insurance amount as there were non-roofing items to be completed, per the claim, that were not included in their contract I would warn any consumer against working with a company that would refuse to take care of their clients, allow clients properties to be damaged by inexcusable delays and inaction, and that would try to increase the contract costs after work had begun and without a change order approved by the owner Sincerely, [redacted] ***

With so many storms coming thru our area this past spring, we had some damage to our roof We found out about M & R from a neighbor that had his roof replaced They did such a good job on his, I asked him if he was satisfied He said they did a good job, so we called them to come check on our damages I have never seen such an upstanding business They did everything they said they would and there was someone coming around checking on the workers all the time They went above and beyond what most companies would have done I would give them an A+, more if allowed

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Our technician went to the residence on August 13, Siding and trim at corner of window are rottenTechnician checked roof area, no problems foundAdvised homeowner that the window above this roof area is the cause of the water, not roof itself; therefore we cannot do anything to fix it

Complaint: [redacted] I am rejecting this response because: M&R has different recollections of what occurred regarding delays inspecting my roof M&R called the City of Denver to inspect the roof on December 23, The roof, not the screens, has been completed in November The delay in notifying the city caused a long delay because of the city's schedule, weather, etc In addition, I was never there would be a cost if they were unable to use of my neighbor's driveway to remove the old roof I agreed to the request made my [redacted] to be helpful and efficient I discussed the lawn damage with [redacted] after the truck was removed and told him we'd see what it looked like in the spring There is no damage to my neighbor's lawn The damage is to my lawn I did call the City of Denver to inquire why there was such a long delay to have my roof inspected and was informed they would have gotten my home on the schedule more quickly if they had been notified in November I received a call from [redacted] on May regarding the damage to the lawn and called her on May My call went to VM I called her again on May and she told me I was nit picky, and I was the type of customer that could not be pleased She said they had gone above and beyond to please me I contacted [redacted] by text on 4/regarding the lawn He did not return the text I then communicated with [redacted] and he told me [redacted] would contact me on 5/ I did not hear from [redacted] on 5/or 5/and contacted [redacted] again He indicated [redacted] was in a class [redacted] could have sent me a quick text indicated he would be in touch when his class ended He didn't The issue with the lawn has been known by [redacted] since 4/and since there was no communication between 4/and 5/I think it is reasonable to assume the company was not interested in addressing the issue I appreciate the offer to repair my neighbor's lawn but her lawn is fine I will repair my lawn and want nothing further from M&R I was once a very satisfied customer and it saddens me to think the company believes I nit pick or cannot be pleased If they define nit picking as being upset by an estimator who is often inaccurate, yelled at me and provided inaccurate information as well as my receiving an incorrect bill three times then I suppose I am "nit picky" At this point, I believe it is in everyone's best interests to move forward Sincerely, [redacted]

Roy, came out to inspect a leaking roof issue I had on my homeHe pinpointed the problem and saved me a ton of lot of money and fixed the issue at a reasonable priceI will be sure to use this company again if I ever had an roofing issuesA++ service

M & R Roofing found and fixed my roof leak where another roofer failed to do so. Roy and his crew were very professional, knowledgeable, and prompt. Roy explained exactly where the leak was, what caused the leak and how they would fix it. They cleaned up so good after there work you couldn't tell they were working on the roof. Highly recommend !

With so many storms coming thru our area this past spring, we had some damage to our roof. We found out about M & R from a neighbor that had his roof replaced. They did such a good job on his, I asked him if he was satisfied. He said they did a good job, so we called them to come check on our damages. I have never seen such an upstanding business. They did everything they said they would and there was someone coming around checking on the workers all the time. They went above and beyond what most companies would have done. I would give them an A+, more if allowed.