M. Resnick Plumbing

Review: Took $100 and provided no services. WAs suppose to come back to replace my toilet but never did. He is an absolute thief.Desired Settlement: Should refund my $100 I gave this thief.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

What mr. Resnick leaves out ,his none total response ,until now after numerous efforts to contact him.

He is nothing but a con artist taking advantage of people in need. We need to send a message to him that we are on to him. I asked him to repay me the $100 he took from me.

Review: Our kitchen sink backs up about once every year so I had a bought a hand snake at the local hardware store, and that usually clears it out for the a year or so. When it started running slow last month, I thought I would take advantage of an Angie's List special to get it professionally cleared, thinking professional plumbers with professional equipment would get it cleared better than I could. I hired Resnick Plumbers through AL.

They gave me a 3-5PM window on a particular day, and when I had not heard from them by 5:45 I called the office. I was told the crew accidentally left the office without my phone number, but they were 15 minutes out. How they knew their team was 15 minutes out but could not give them my phone number or call me themselves was a bit of a poser but at least they were still coming.

The crew consisted of 2 very young guys in a beat up old truck. Nice enough guys, but not exactly instilling confidence when I am looking for professionals. They came in and assessed the problem and went out to the truck for the equipment which consisted of the exact same $35.00 snake I own. Now I am thinking maybe there is something to the technique of using the snake that will make the 'professional' difference. I truly am giving these people every chance to show me something. Being a one man job, one of the fellows stood looking around while the other snaked for about 10 minutes and told me they were done. I paid the balance owed thinking at least I didn't have to do it myself and I should be good for another year. Well, the drain has clogged 3 times in the week since they were out, and continues to run slow.

I paid $125.00 for 10 minutes service and received absolutely nothing of value. I called the office and politely explained the problem to the owner, Melissa. Melissa tried explaining to me they were only there to snake the line until the clog was clear when I explained to her, again, that it was not a clog per se, but an ongoing problem that needed professional equipment and knowledge. If they could not have provided this from the beginning, they should have expressed this and we could have parted company then. Melissa then told me she would call me back in 10 minutes. That was 2 days ago. These people are unprofessional, unethical and deceitful, and I will be making my complaints known until I receive a full refund for the full amount paid.Desired Settlement: I paid $49.00 to [redacted] and $125.00 to Resnick Plumbing and would like all money refunded.