Dear Revdex.com, We have reviewed the complaint, and would like to state how we resolved all of the issues the client has statedThe homeowner appears to have misunderstood the terms of our contractIt was signed for labor onlyI have attached a copy of of our contract, which states that the homeowner is to provide all materials related to the completion of this project.1)The homeowner was billed for materials, because she did not provide themTherefore, we went out of our way to purchase the supplies on the homeowner's behalf, and asked for reimbursementWe have given the homeowner all receipts for the supplies purchased, which specifically state materials that were used for her bathroom remodelI have also attached an Expense List, which includes the type and cost of all materials that the homeowner has yet to payThe homeowner does not appear to understand that supplying the materials is part of her duty based on contract terms2) She was not over billed; she was charged $This fee was a discounted sum (shown on attached Expense List), to compensate for the homeowner's displeasureThe demolition of the homeowner's bathroom took place on March 6thThat is the day we brought the dumpster to the homeowner's property, because the most waste is incurred with a demolitionHowever, on average, everyday work still yields a trash bag amount of waste (i.etile scraps, used materials, etc.)Therefore, it seemed impractical and inconvenient to the client to have the dumpster on her property for everyday wasteSo we removed the dumpster after the completion of the demolition on March 6th, and relocated itUpon relocation, the workers would take their everyday waste, generally a trash bag, and throw that into the dumpster in the new relocated locationThe waste accumulated until March 21st, when the dumpster became full, and we disposed of itWe were charged upon disposal, and relayed the fee to the homeowner 3)Homeowner provided the tilesWe installed themUpon installation, homeowner claimed the tiles were damagedAlthough we didn't agree, we tried our best to comply to the homeowner's demandsWe took the “damaged" tiles to the tile shop the homeowner received them from, and explained the situationThe tile shop representative told us the tiles weren't damaged, and that it was just how natural stone looked like installedNevertheless, we received a new batch of tiles from the tile shop, and reinstalled the new tilesThis problem has already been resolved, and the homeowner was pleased with the result of the reinstallationShe even thanked usThis did not incur any additional charges to the client 4) This was something we could and would have fixed, but it was not included in the owner's final punch listTherefore, we were unaware of the diagnosis of the problemThe owner called the plumber after the project ended 5) Owner does not have evidence that the damage was done by our companyThe owner is basing her accusation on the time frame of when she discovered the damageWe pride ourselves on being a honest, ethically moral companyIf our workers admitted to the damage, or the damage was evidently a result of our work, or there is evidence that it is our fault, we would definitely take responsibilityWe have stated that to the clientHowever, we are not responsible for the quality of the countertop that the owner providedThat is something to be discussed with the countertop companyTo assist the owner, and as a part of our customer service, we reported the problem to the countertop company, who fixed the damageI, personally, made myself available for the repairWe then relayed the countertop company repairman's explanationThe client rejected the explanation, and was not satisfied with the repairinformed the client that the countertop company could come back and repair it again to her likingClient demanded a replacement of the entire countertop, for a damage that is less than 1/8th of an inch, and continues to accuse us to be at fault without
---------- Forwarded message ----------From: [redacted] *** [redacted] Date: Thu, Sep 25, at 2:PMSubject: Re: Case # [redacted] (Re: [redacted] Link)To: [redacted] < [redacted] > [redacted] , Thank you for providing the contract, at this time the back and forth is not bringing the parties any closer to resolution I would like to recommend mediation in accordance with the contract you provided Our fee is $per party and can usually be scheduled within days I believe we discussed this, particularly as it relates to submitting a claim to [redacted] and that their mediation/arbitration services were free of charge Please let me know if you are interested so I may contact the business in regards to a mediation Best, ? Mediation Overview ? On Thu, Sep 11, at 1:PM, m [redacted] [redacted] > wrote: Hi [redacted] , I sent you the actual contracto signed with M&S Contractors Since I don't have access to the file anymore, how do I respond? Thanks [redacted] ###-###-####-------------------------------------------- On Wed, 9/10/14, m [redacted] < [redacted] > wrote: Subject: Case # [redacted] (Re: [redacted] Link) To: " [redacted] ***" < [redacted] > Date: Wednesday, September 10, 2014, 12:PM Hi [redacted] , Per our conversation yesterday, attached is my contract signed with M&S Contractor I do not agree with his last comments (response) This whole process with M&S Contractor has been a fiasco Sad for the consumers that hire these people Please let me know what the next step is in this whole process Thanks [redacted] ###-###-#### -------------------------------------------- On Tue, 9/9/14, [redacted] < [redacted] > wrote: Subject: [redacted] To: [redacted] Date: Tuesday, September 9, 2014, 2:PM Per our conversation here is the link to the Maryland Home Improvement Commission [redacted] -- [redacted] ***, Director of Operations RevDex.com serving Metro Washington DC and Eastern Pennsylvania K Street NW, 10th Floor Washington, DC p: ###-###-#### f: ###-###-#### Email: a***@myRevdex.com.org Revdex.com.org, Start with Trust® --
[redacted] Attachments9:PM (hours ago) to me Hi [redacted] I checked online in my record and I do not see any action taken and also do not see where my response was uploadedWhat is the status of my case? Please call meas you recall my case was incorrectly closed and I talked to you to get it reopened to finalize any action necessary Thank you [redacted] 301-525- From: [redacted] [mailto: [redacted] ] Sent: Tuesday, July 22, 9:AM To: [redacted] , [redacted] Subject: Fwd: Response to Contractor Recieved your e-mailsent on to companycomplaint ID # [redacted] is open Sincerely [redacted] ---------- Forwarded message ---------- From: [redacted] , [redacted] < [redacted] [redacted] > Date: Tue, Jul 22, at 8:AM Subject: Response to Contractor To: " [redacted] >
Dear Revdex.com, We have reviewed the complaint, and would like to state how we resolved all of the issues the client has statedThe homeowner appears to have misunderstood the terms of our contractIt was signed for labor onlyI have attached a copy of of our contract, which states that the homeowner is to provide all materials related to the completion of this project.1)The homeowner was billed for materials, because she did not provide themTherefore, we went out of our way to purchase the supplies on the homeowner's behalf, and asked for reimbursementWe have given the homeowner all receipts for the supplies purchased, which specifically state materials that were used for her bathroom remodelI have also attached an Expense List, which includes the type and cost of all materials that the homeowner has yet to payThe homeowner does not appear to understand that supplying the materials is part of her duty based on contract terms2) She was not over billed; she was charged $This fee was a discounted sum (shown on attached Expense List), to compensate for the homeowner's displeasureThe demolition of the homeowner's bathroom took place on March 6thThat is the day we brought the dumpster to the homeowner's property, because the most waste is incurred with a demolitionHowever, on average, everyday work still yields a trash bag amount of waste (i.etile scraps, used materials, etc.)Therefore, it seemed impractical and inconvenient to the client to have the dumpster on her property for everyday wasteSo we removed the dumpster after the completion of the demolition on March 6th, and relocated itUpon relocation, the workers would take their everyday waste, generally a trash bag, and throw that into the dumpster in the new relocated locationThe waste accumulated until March 21st, when the dumpster became full, and we disposed of itWe were charged upon disposal, and relayed the fee to the homeowner 3)Homeowner provided the tilesWe installed themUpon installation, homeowner claimed the tiles were damagedAlthough we didn't agree, we tried our best to comply to the homeowner's demandsWe took the “damaged" tiles to the tile shop the homeowner received them from, and explained the situationThe tile shop representative told us the tiles weren't damaged, and that it was just how natural stone looked like installedNevertheless, we received a new batch of tiles from the tile shop, and reinstalled the new tilesThis problem has already been resolved, and the homeowner was pleased with the result of the reinstallationShe even thanked usThis did not incur any additional charges to the client 4) This was something we could and would have fixed, but it was not included in the owner's final punch listTherefore, we were unaware of the diagnosis of the problemThe owner called the plumber after the project ended 5) Owner does not have evidence that the damage was done by our companyThe owner is basing her accusation on the time frame of when she discovered the damageWe pride ourselves on being a honest, ethically moral companyIf our workers admitted to the damage, or the damage was evidently a result of our work, or there is evidence that it is our fault, we would definitely take responsibilityWe have stated that to the clientHowever, we are not responsible for the quality of the countertop that the owner providedThat is something to be discussed with the countertop companyTo assist the owner, and as a part of our customer service, we reported the problem to the countertop company, who fixed the damageI, personally, made myself available for the repairWe then relayed the countertop company repairman's explanationThe client rejected the explanation, and was not satisfied with the repairinformed the client that the countertop company could come back and repair it again to her likingClient demanded a replacement of the entire countertop, for a damage that is less than 1/8th of an inch, and continues to accuse us to be at fault without
---------- Forwarded message ----------From: [redacted] *** [redacted] Date: Thu, Sep 25, at 2:PMSubject: Re: Case # [redacted] (Re: [redacted] Link)To: [redacted] < [redacted] > [redacted] , Thank you for providing the contract, at this time the back and forth is not bringing the parties any closer to resolution I would like to recommend mediation in accordance with the contract you provided Our fee is $per party and can usually be scheduled within days I believe we discussed this, particularly as it relates to submitting a claim to [redacted] and that their mediation/arbitration services were free of charge Please let me know if you are interested so I may contact the business in regards to a mediation Best, ? Mediation Overview ? On Thu, Sep 11, at 1:PM, m [redacted] [redacted] > wrote: Hi [redacted] , I sent you the actual contracto signed with M&S Contractors Since I don't have access to the file anymore, how do I respond? Thanks [redacted] ###-###-####-------------------------------------------- On Wed, 9/10/14, m [redacted] < [redacted] > wrote: Subject: Case # [redacted] (Re: [redacted] Link) To: " [redacted] ***" < [redacted] > Date: Wednesday, September 10, 2014, 12:PM Hi [redacted] , Per our conversation yesterday, attached is my contract signed with M&S Contractor I do not agree with his last comments (response) This whole process with M&S Contractor has been a fiasco Sad for the consumers that hire these people Please let me know what the next step is in this whole process Thanks [redacted] ###-###-#### -------------------------------------------- On Tue, 9/9/14, [redacted] < [redacted] > wrote: Subject: [redacted] To: [redacted] Date: Tuesday, September 9, 2014, 2:PM Per our conversation here is the link to the Maryland Home Improvement Commission [redacted] -- [redacted] ***, Director of Operations RevDex.com serving Metro Washington DC and Eastern Pennsylvania K Street NW, 10th Floor Washington, DC p: ###-###-#### f: ###-###-#### Email: a***@myRevdex.com.org Revdex.com.org, Start with Trust® --
[redacted] Attachments9:PM (hours ago) to me Hi [redacted] I checked online in my record and I do not see any action taken and also do not see where my response was uploadedWhat is the status of my case? Please call meas you recall my case was incorrectly closed and I talked to you to get it reopened to finalize any action necessary Thank you [redacted] 301-525- From: [redacted] [mailto: [redacted] ] Sent: Tuesday, July 22, 9:AM To: [redacted] , [redacted] Subject: Fwd: Response to Contractor Recieved your e-mailsent on to companycomplaint ID # [redacted] is open Sincerely [redacted] ---------- Forwarded message ---------- From: [redacted] , [redacted] < [redacted] [redacted] > Date: Tue, Jul 22, at 8:AM Subject: Response to Contractor To: " [redacted] >