M & S Painting Inc

We painted your house August that was in great distress and we did everything by EPA guidelines and was paid in fullEarly we received a call about a spot that turned black and we sanded and painted itThere was also an issue with windows that we also repairedLate we received a
call and I explained the warranty expired but we could return and give an estimate for workSince then, I received threatening calls from you that I savedThere is nothing more we can do for you

Initial Business Response /* (1000, 5, 2015/12/15) */
We received a call for an estimate and we went to the customer's homeThe customer did indicate the specifics of the wood, but the wood had thick mold on itThe customer refused the treatment we offered, but we found something the
customer agreed toWe power washed it and placed a coat of sealer on itThe first coat seals it but the second coat will glaze and peel if it is applied within a year
I explained the process with the customer and offered to return after a yearand the customer paidThe customer called later with a different issue and we returned and made repairsThe customer seemed satisfiedI explained again it will take at least a year before anther application can be applied to the wood
The customer called in May and I explained we needed to wait a year after the first application
I only spoke to the customer's mother once at their kitchen tableOther than that I would speak to the customer and he would leave and talk to his mother
I feel the complaint is not valid and should not be added to the business review

Initial Business Response /* (1000, 5, 2015/12/15) */
We received a call for an estimate and we went to the customer's home. The customer did indicate the specifics of the wood, but the wood had thick mold on it. The customer refused the treatment we offered, but we found something the customer...

agreed to. We power washed it and placed a coat of sealer on it. The first coat seals it but the second coat will glaze and peel if it is applied within a year.
I explained the process with the customer and offered to return after a year. and the customer paid. The customer called later with a different issue and we returned and made repairs. The customer seemed satisfied. I explained again it will take at least a year before anther application can be applied to the wood.
The customer called in May and I explained we needed to wait a year after the first application.
I only spoke to the customer's mother once at their kitchen table. Other than that I would speak to the customer and he would leave and talk to his mother.
I feel the complaint is not valid and should not be added to the business review.