M T A Wireless

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ The complaint has been reviewedthe sale price of the vehicle was fair and reasonableAnd the trade in valuation was generousI'm also quite sure that there can be differing opinions of bank representatives on values of itemsWe had no problem getting this vehicle financed for this customer with our lendersIf the customer felt like personal bank financing was going to be better, then that route should have been taken at the time of purchase, not after the factWe feel that this deal was fair, and all documents are properly signed by all partiesEverything is clearly spelled out in the contracts, the trade has been sold (for a net loss by the way) therefore, at this point in time we feel that there is no action necessary on behalf of the dealership, other than honoring the warranties that are currently in place on the vehicle Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The car we purchased was financed at This was AFTER a trade inWe are not arguing that was travalue they gave us was generous, however, that means they sold us the vehicle for when a BRAND NEW Kia Sorento suggested retail is This car is used with milesSuggested retail on the certified pre-owned Kia Sorento we were sold is between and We were not looking to refinance just yet, our loan officers were simply looking into the matter for usThey were so shocked to see what happened that they told us they would never shop here and suggested we contact the Revdex.comCertified pre-owned and tiny warranty aside, the price of the car was jacked up and they made it look like a good deal by giving us a higher trade inI do believe they took advantage of our inexperienceThey lost our business and any business they hoped we would bring in by referralsThey never even MENTIONED selling price until we were in signing, and we almost backed outThey assured us everything was fine and that they were actually going to LOSE money on our sale, which is just plain untrue and misleadingI just wish we would have caught this sooner (Lesson learned) Final Business Response / [redacted] (4000, 12, 2016/01/21) */ The Consumer's response has been reviewedThe Consumer agreed to the sales price, which is reflected in the documents executed by the Consumer at the time of the saleIt is unclear where the Consumer obtained the estimates regarding the vehicle's value, but vehicle valuations and suggested retail prices are opinions and may vary from vehicle to vehicleActual valuations may vary based upon market conditions, specifications, vehicle condition and other circumstances pertinent to the particular vehicle, the transaction, or the parties to the transactionFurthermore, the suggested retail price noted by the Consumer is consistent with the price the Consumer paid for the vehicleThe amount financed includes additional optional products purchased by the Consumer, and the terms of the sale and financing are clearly set forth in the contractWe worked with the Consumer to reach the terms they agreed to, and unfortunately have no control over the Consumer's efforts to refinance the vehicleWe maintain that the deal was fair and clear, and continue to feel that no action is necessary on behalf of the dealership, other than honoring the warranties that are currently in place on the vehicle

Initial Business Response /* (1000, 5, 2017/06/15) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@roperauto.com
Our used vehicles do come with a day /mile powertrain warranty, whichever comes firstThe Jeep was taken by our manager to
Transmission Exchange and nothing was found wrong with the vehicle
The Jeep was also taken to Transmission Exchange and they do not work on standard transmissions but he was checking the transfer case to see if it was shifting correctly
Both vehicles were looked at and nothing was found wrong at that time

Initial Business Response /* (1000, 5, 2015/12/24) */
To our recollection, this vehicle did indeed have some very minor cosmetic concerns, and we made attempts for repairs, which cost the dealership directlyBoth attempts were unsatisfactory to the customerBeing a black vehicle and new paints
that are available, it would be very difficult if not impossible to produce a perfect end productThe vehicle did have miles on it when purchased, which means it had been driven someTherefore it may have some minor cosmetic flawsWe feel our efforts have gone beyond reasonable actionCustomer has even come back to the dealership to "trade out" of the vehicle, but this is not possible at this timeThe dealership will make no offer of a price reduction or credit toward the purchase of the vehicle and no further repairs or attempts to repair these concerns will me made, and will be limited to honoring the requirements of the warranties offered on the vehiclethank you

Wendy spoke to customer on the phone, and explained to Mrs*** the confusion regarding title & lien release. Originally Mrs*** was financed thru "*** ***", but our office manager mistakenly placed the lien at "*** ***".We did receive the lien release via
*** *** this morning 10/18/17, and we contacted customer. She can now obtain her title from State of Missouri.Customer agrees that issue is resolved

Initial Business Response /* (1000, 5, 2016/03/15) */
Please contact our service department at XXX-XXX-XXXX immediately and get an appointment as soon as possible

Initial Business Response /* (1000, 5, 2017/04/21) */
I am providing an update as requested to the status of repair for the Buick Park Avenue that belongs to customer referenced in case XXXXXXAs of 4/14/2017, the customer's vehicle has been repaired and returned to himWe had a technician
that did not follow proper repair steps which contaminated the engine oil by allowing engine coolant in the engine oilWhen primary repairs were completed the engine failed due to improper lubrication from the contaminated oilWe proceeded to locate another engine for the customer's car to correct the errorThere was very limited availability of used options and we chose the best possible scenario to take care of the situationThe customer and I spoke about the time frame of this situation and he said that time was not an issue, that he wanted it fixed rightWe spent additional time to replace all external gaskets, seals and transferred over all of his external engine components from the old engine to the replacement one to limited any further outside conditions to cause failureWe are also providing additional warranty coverage beyond what the used provider was willing to offer as a courtesy to the customer, extending up to monthsThe original technician working on this vehicle is no longer employed at our facility

In reference to the above case, the contract and the amount showed owing each month on his *** *** breaks down the daily interest on their statements as a courtesy to the customers. If the payments are made a few days early then the client pays less finance charges, if late they pay more
finance charges. This is a simple interest contract, so the sooner it is paid the less finance charge he will pay. There is always a per diem on a simple interest contract. We are unable to re-finance customer contracts after being assigned to the lender, but the client can take their payoff amount, from *** ***, to their own bank if they desire, and re-finance it, but they will still be paying a daily interest on their balance, it probably won't show on their statement

Initial Business Response /* (1000, 10, 2016/10/27) */
We apologize for any incontinence to our customerOn 8/the contract was completed, on 9/it was funded with the LeanderOn 10/the customer called in, and we tracked the title package with the USPS, the package was lostWe filed for
duplicate title on 10/3, title arrived at the dealership 10/17, customer picked up title on 10/We paid for the duplicate title and some gas moneyWe feel no further action is needed or necessary

Initial Business Response /* (1000, 5, 2016/01/07) */
The complaint has been reviewedthe sale price of the vehicle was fair and reasonableAnd the trade in valuation was generousI'm also quite sure that there can be differing opinions of bank representatives on values of itemsWe had no
problem getting this vehicle financed for this customer with our lendersIf the customer felt like personal bank financing was going to be better, then that route should have been taken at the time of purchase, not after the factWe feel that this deal was fair, and all documents are properly signed by all partiesEverything is clearly spelled out in the contracts, the trade has been sold (for a net loss by the way) therefore, at this point in time we feel that there is no action necessary on behalf of the dealership, other than honoring the warranties that are currently in place on the vehicle
Initial Consumer Rebuttal /* (3000, 7, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The car we purchased was financed at This was AFTER a trade inWe are not arguing that was travalue they gave us was generous, however, that means they sold us the vehicle for when a BRAND NEW Kia Sorento suggested retail is This car is used with milesSuggested retail on the certified pre-owned Kia Sorento we were sold is between and We were not looking to refinance just yet, our loan officers were simply looking into the matter for usThey were so shocked to see what happened that they told us they would never shop here and suggested we contact the Revdex.comCertified pre-owned and tiny warranty aside, the price of the car was jacked up and they made it look like a good deal by giving us a higher trade inI do believe they took advantage of our inexperienceThey lost our business and any business they hoped we would bring in by referralsThey never even MENTIONED selling price until we were in signing, and we almost backed outThey assured us everything was fine and that they were actually going to LOSE money on our sale, which is just plain untrue and misleadingI just wish we would have caught this sooner (Lesson learned)
Final Business Response /* (4000, 12, 2016/01/21) */
The Consumer's response has been reviewedThe Consumer agreed to the sales price, which is reflected in the documents executed by the Consumer at the time of the saleIt is unclear where the Consumer obtained the estimates regarding the vehicle's value, but vehicle valuations and suggested retail prices are opinions and may vary from vehicle to vehicleActual valuations may vary based upon market conditions, specifications, vehicle condition and other circumstances pertinent to the particular vehicle, the transaction, or the parties to the transactionFurthermore, the suggested retail price noted by the Consumer is consistent with the price the Consumer paid for the vehicleThe amount financed includes additional optional products purchased by the Consumer, and the terms of the sale and financing are clearly set forth in the contractWe worked with the Consumer to reach the terms they agreed to, and unfortunately have no control over the Consumer's efforts to refinance the vehicleWe maintain that the deal was fair and clear, and continue to feel that no action is necessary on behalf of the dealership, other than honoring the warranties that are currently in place on the vehicle

Initial Business Response /* (1000, 10, 2015/10/19) */
Contact Name and Title: Jack [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@roperauto.com
In order to set things straight.
This vehicle was purchased at [redacted] and the contact info is as follows:
[redacted]...

[redacted]
Joplin, MO. 64804
XXX-XXX-XXXX
[redacted]
The proper contact person is : Jack [redacted]
Response:
Upon my review of all the sales documents it clearly shows that all terms were clearly reviewed with the customer(s). Including the price of the vehicle, the trade in allowance and finance rate. The negative equity in the trade, of course has to be refinanced and included in the deal. We have an addendum posted on all our new vehicles, which clearly indicates the additional dealer mark up we have. As far as the claim of being taken advantage of because "being two women" is preposterous at best. Our demographic of customers is predominantly women. And besides that's unethical and illegal, and we DO NOT operate that way. As far as any dealer saying it was the worst deal they've seen: I'd say they haven't seen this deal correctly. Looks like as a dealer, after paying the salesperson a minimum commission, I LOST $106.95 on the deal. I see no grounds for any type of complaint here. No settlement will be considered or entertained.
I would however be glad to supply the customer(s) with our attorney information if they'd like to discuss further.