M Thibodeau Enterprises Inc.

We will contact the customer directly and certainly take care of the service issue for them as well as a request for payment issue. At True Mechanical, we value our customers and customer satisfactions is our main priority and goal. We apologize for any inconvenience or issue the customer may have...

had and will rectify the situation immediately.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

we value our customers and try to assist them in every way possible. From our understanding the unit was working and the temp was set for the desired temp and was satisfying and the temperature was told to raise to make warmer in the house. We had notified the customer technician will be able...

to go to the residence but she could not accommodate the timeframe we had available and  notified her we had emergency service and they will attend to the issue. As of the time frame we gave the customer, she did not call back or call emergency service and assumed the temperature satisfied when we asked her to raise it to get warmer in the home. We have not heard back from the customer when asked to make a service call and assume the unit is working properly.