M W Concrete Services

Initial Business Response /* (1000, 6, 2016/03/10) */
Two plumbers from our company were sent to the residence to clear a kitchen sink waste that was clogged. Our men used an electric wire to clear the drain line from the sink. After filling the sink and letting it drain normally, our men left...

satisfied that the line was then clear. The customer was also satisfied.
When we received a call after the initial service call saying that the line was choked further down, we suggested to the customer to call the [redacted] as we believed it could be a chokage in the main line to the home and the Town would clear this for no charge. (where as we would have to charge the customer for another service call to clear the line with our sewer eel equipment). We tried to save the customer some expense by suggesting this. When we did not hear back from the customer we assumed that the Town had cleared it for her.
At the end of each day, our phone line is forwarded to a cell phone so we can provide 24 hour emergency service to our customers. I do not understand how any calls were missed from her as we had received and responding to four other emergency calls on Remembrance Day 2015 (the day that she said she tried to call us 3 times). Although, I am sure she tried to contact us, I cannot understand why she was not able to reach us. I am truly sorry that she could not reach us and that the back up of the sewer caused damage. We will cancel the invoice for the original call as we do not want any ill feelings between us.

Initial Consumer Rebuttal /* (2000, 8, 2016/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much for your understanding and for canceling the original invoice. Hubley's will still be our initial call when a plumbing issue arises thanks to your response.
Take care.
[redacted]