M1 Motors

The client is not welcome at our dealership and if he continues to harass the dealership and our staff, we will seek legal remedies

We did not receive the first email We apologize for the delayThe draft (not check) was sent back to the client a couple of weeks ago His bank would not approve him for the amount he wanted His credit dictated the rate we could get for him

We are in the business of SELLING and delivering cars!!!! Nobody wants her to have the car more than we do!! However, the leasing company will not approve the application. We tried many times, but they turned her credit down. They turned her down at another dealership... also. We wish we could get the leasing company to approve it, but cannot.We can try to see if [redacted] financial services, which is typically more liberal with approvals, but would need her to call our sales manager at [redacted] of Beachwood. Please let us know and we can try to do that.PS: When you submit a co-signer, we are required to confirm the co-signer understands their obligation!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below."Tried many time, but they turned her credit down"- from this what I understand, despite you trying they turned my credit downDespite all this you didn't consider telling me anything(about my application) not being approved, which means you were concealing the important fact from me even though it was my applicationWith all this would going on you asked me to make a downpayment of 2500$Rather than you telling me all of this, you instead preferred informing by emailing now."They turned her down at another dealership also" Well that is the news to myself; I turned down their offer because of the wheel drive concernDon't fabricate stuff unless you sure off."P.S when you submit a co-signer, we are required to confirm the co-signer understand their obligation" and from what I understand you inform the co-signer without informing the primary and can you also ask the co-signer to make decisions for me if I would prefer to pay more downpaymentIt is unethical without verbal permission and amounts to breech of confidentiality." "we are in the business of selling and delivering cars" from this I understand you would know what are your ethical commitments towards your client Regards,*** ***

We will reach out to client and ask for pictures, subject to inspection of photo's, the dealership will proceed with the appropiate solution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Email before I purchased the vehicle to dealership employee (Shop Foreman) asking about potential problems with $Carbon Ceramic Brake system and dealership employee said that they did not have issuesAs a result I purchased them and now they are having issues and dealership is not willing to *** themIf they do not refund $plus damages for previous vehicle I will seek outside legal remedies
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I (vehicle owner) brought the vehicle to the dealership and the windshield was replaced there at the dealership. The Carfax that was showed to us prior to purchasing the vehicle did not show an accident
Regards,
*** ***

As stated earlier, we offered the $gift card as purely a goodwill gesture We then were asked to refund the down payment We did not, nor can we, cancel anyone's insurance The client's agency can confirm that.As for the status of the $gift card now, it is clear we will not receive any goodwill from the client and, therefore, did not or will not be sending it This is an attempt to manufacture an issue to extract money from us and it is not something we will engage in.This is a factual issue which can easily be clarified by one phone to the client's insurance agency, which will confirm that we did not, nor would they allow, us to cancel a client's insurance It doesn't even make sense!

Client is stating that the dealership cancelled the insurance on the *** *** after completing paperwork for the new 2016. Client informed us the would be driven for an additional days after completing paperwork on the 2016, since he had just made a montly payment. We
confirmed insurance coverage for the at time of purchase, see attached proof. The insurance agent stated that no one, outside of the actual insurer can cancel or modify any insurance covergage. This did not occur as a result of the dealership cancelling any insurance, only added coverage with clients confirmation that day on the phone.Thanks440-716-

This customer did not come to dealership, we came to themWe took trades from them, one was a motorcycle and the other was a truckWhile we were delivering the vehicle to them, a small rock hit and put a tiny chip in the windshieldWe offered to have it filled it wasn’t in the site line of the
windshield, but they were not happy with that option so we sent a glass company out to replace the glass at their request and in an effort to please themThis was all done after the sale of the vehicleor weeks ago, many months after purchase, the car had the check engine light come onWe offered to have them bring the vehicle in and we would diagnosis for them, but then we heard they were trying to trade the vehicle in for a larger oneThey were not happy with the travalue they received from another dealershipThe Carfax was always the same CarfaxIt was sent to them, we have proof they did open it before we did any paperwork or for they signed the carIt did state on the Carfax that there was a minor accidentOur reputation is very important to us We did try to work with them

This complaint is the first we are hearing of any issues with the client's car We reviewed the inspection report from our service department and there is no mention of an oil leak The car was sold "as-is" and had a five day money back guarantee and a day full value trade in
guarantee Neither option was selected As for the "Driver Assistance Package" not working as it is "outdated," we have no idea what that means The car had 122,miles and is four years old We are not certain what he is referring to and, again, never contacted the dealership It is also odd that this is a matter that goes back to March; it is not clear why three months have gone by, no contact with the dealership, and only comment to us is this complaint.Unless there are other facts that we are overlooking, we are not in a position to provide the client any assistance in this matter

The manufacturer, ***, is aware of the duty and it is on their hands As a dealer, we don't have the authority to offer the client his request How's, we will contact ** again and push them to resolve this asap!

Mercedes-Benz of North Olmsted, Be more Caution when you fix your car in this dealer. On 02/17/2016, I took my car to Dealer for rotate tires, Advisor’s Dealer (Josephine J[redacted]) check the tires, and turn the Engine on, to check if I need Oil change. Everything was OK, and there is no any problem...

with my car, I was attending the test with the Advisor. After 30 minutes, Advisor told me there is “Check Engine Light” is ON, and I have to sign a sheet on order to check the engine, and she requested $800 to fix the problem, and this job will take 5 hours to fix. I went outside the office to check my car, my car was already move to different location. What is mean they did move the car after the Advisor already did the checkup, without any problem. I request to meet with General Manager Mr. Matt Y[redacted] Which he try to justify the reason why the “Check Engine Light” is ON, he said “maybe when they enter the car inside the garage the Check Engine Light has changed from Off to ON, he told me they will change the Rubber Pads that the Engine sit on the top of Rubber Pads, and they will change many thing, and it is 5 hours job. After big, very HOT argument with the General Manager, Mr. Matt Y[redacted] had discussed the case with the Supervisor for almost 10 minutes, then he admitted, there is really no wrong with the Engine and I can have my car, and the car will run very smoothly and there will be no CHARGE for that. During the Hot arguments, also, Mr. Matt Y[redacted] (General Manager) told me, he can manipulates the computer in any way he desire, it is just computer…..Not a Big deal. However, I decided to replace the Rubber Pads, and whatever they suggest just to be sure than sorry, and I had worry maybe the Dealer will do some damage to my Engine, and any way this is new parts to replace the old parts. The General Manager requested I pay in advance on 02/17/2016, and he ordered the Supervisor’s Tech to give me the Invoice sheet next day on 02/018/2016 after I received my car. Next day 02/18/2016, I received the invoice sheet after I received my car outside at Parking Lot, and I did request the old parts. The Dealer did not changed the Rubber Pads, he just changed left/right Exhaust CAM Adjuster Solenoid (Part Number 272—051-01-77, Description: Magnet, Those parts have three screws attached in front of the Engine only, this is 0.5 hour only I saw them when they changed them. Also, the Invoiced I received on 02/18/2016, indicated I did paid the bill on 02/18/2016, which is not true, they forced me to pay the bill at 02/17/2016. The Invoice indicated the following “Customer States the Check Engine Light is ON” , The Check Engine was never on, I never mention anything about “Check Engine Light” because there nothing with the car. They never show me any writing sheet about what the Dealer is going to do on the Engine, it is only VERBALLY I went to see the General Manager with the parts in my hand, he was in meeting with big number of employees (around 15), I enter the meeting and asked him in front of everybody, “Is this the Parts you changed for $ 750”, his answer was NO it must be more parts, and he took the parts from my hand, and went to the supervisor asked if this is the only parts he changed, the answer was YES. I left the Mercedes Benz Dealer after a big hot arguments, without any solution.Refund $ 500 from the Total amount $500

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We did not receive the first email.  We apologize for the delay. The draft (not check) was sent back to the client a couple of weeks ago.  His bank would not approve him for the amount he wanted.  His credit dictated the rate we could get for him.

Revdex.com: After purchasing vehicle [redacted] advised that vehicle was a 2012 and not available for updates. [redacted], North Olmsted Sales person advised me that that vehicle had [redacted] assist option and was operable by previous owner. In response to [redacted] representative indicating that vehicle was sold as is and had over 100,00 miles, as indicated in my earlier response, I was told by a mechanic. that a general safety check would have easily revealed the issue. why would I confer with [redacted] about repairs when used car Manager told me that his service employees went over vehicle with a fine tooth comb. I purchased vehicle from a [redacted] Dealership, I would have never thought I would have been stuck with major repair bill after a short period of time after purchase. A copy of repairs were supplied with this complaint. In as much as [redacted] refuses to make any reasonable settlement with this complaint, I will have to consider generating a complaint with the State Attorney General's Office and/ or seek legal advise.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

In my previous response, I pointed out that the option is in the car, but as with all technology, the manufacturers have updates to that technology all of the time.  Had he been the original owner of the car, he would have had to pay for an updates the the [redacted] system, as the client refers to it.   Secondly, as previously stated, we will not reimburse a client for repairs done on his own at another dealership, with no prior authorization from us, on a vehicle he purchased with over 100,000 miles and bought as-is.

The client is not welcome at our dealership and if he continues to harass the dealership and our staff, we will seek legal remedies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and do not accept their response.  I only hit the accept button because I am not going to further argue with a dealership that only cars about their bottom line and not treating their customers with any respect.  They promised us a gift card for our troubles related to them canceling our insurance, and this business will not send us our promised gift card because we did not treated the dealership 'fairly'.  I really do not need the gift card, but they promised me the gift card so I was simply following up with the dealership with no response.  As I state previously, we are members of several elite country clubs, and I will spread the word regarding this dealership!  I wish them the best in trying to sell cars in the future! 
Regards,
[redacted]

We are in the business of SELLING and delivering cars!!!!  Nobody wants her to have the car more than we do!!  However, the leasing company will not approve the application.  We tried many times, but they turned her credit down.  They turned her down at another dealership...

also.  We wish we could get the leasing company to approve it, but cannot.We can try to see if [redacted] financial services, which is typically more liberal with approvals, but would need her to call our sales manager at [redacted] of Beachwood.  Please let us know and we can try to do that.PS:  When you submit a co-signer, we are required to confirm the co-signer understands their obligation!