M3S Sports, LLC

First of all I apologize for your experience at our eventI am the Race Director and Owner of the company and now have reviewed your complaint and concernsOur goal at M3S Sports is to create a remarkable participant experience and obviously failed to do that with youI do hope you had a great experience at the event and the shirt (and the run around was the only issue)We did run out of XXL shirts and I apologizeI am looking into what happened with any subsequent order and will get back to youThe registration fee for the event was $Did you have two participants who did not receive a shirt or just you?Regardless, I am happy to refund your registration fee and pay for you and a guest to participate in the Miler in This won't change your experience this year but will give us a chance to keep you as a customerRegards, [redacted] [redacted]

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
*** ***

First of all I apologize for your experience at our event. I am the Race Director and Owner of the company and now have reviewed your complaint and concerns. Our goal at M3S Sports is to create a remarkable participant experience and obviously failed to do that with you. I do hope you had a great...

experience at the event and the shirt (and the run around was the only issue). We did run out of XXL shirts and I apologize. I am looking into what happened with any subsequent order and will get back to you. The registration fee for the event was $55. Did you have two participants who did not receive a shirt or just you?Regardless, I am happy to refund your registration fee and pay for you and a guest to participate in the 4 Miler in 2018. This won't change your experience this year but will give us a chance to keep you as a customer. Regards, [redacted] [redacted]